I Have No Interest In Your Conflict Of Interest

, , , , , | Working | June 29, 2020

About three months into my employment at a fast food restaurant, they call me to ask if I can cover a shift. I remind them that I have a full-time job at a competing burger place, which is why my schedule is limited. I cannot cover their shift because I am scheduled at my full-time job.

Apparently, when I filled out the application and wrote that I was currently employed at the competitor and I could only work weekends, it wasn’t a problem. When they need me to cover a shift because someone called out sick, working for the competitor is suddenly a conflict of interest. I am ordered to quit that job immediately. And since I am quitting that job, there is nothing stopping me from covering the shift they need me for.

I drop off my uniform and a letter telling them where they can shove their burgers on my way to work at their competitor.

1 Thumbs

When You Just Got Hit By A Bus

, , , , | Right | June 29, 2020

I work in a very busy bakery and donut shop in a very busy tourist town. We can get anywhere from one to three big tour buses at a time. Most of them come before 5:00 pm when the last of the staggered day shift is gone, and we have enough people to deal with them.

A single bus of sixty-eight people pulls up at 7:50 pm on a Sunday night, and of course, they all want meals, drinks, and desserts. Our baker, who is about to leave in ten minutes, thankfully says she will stay and bake more of the buns and such required.

Several of the tourists who can speak English/French — sadly few of them — start to complain about the wait times for the buns and food, since after the first few passengers we have to make fresh.

I am frantically trying to get drinks and food made, and the supervisor is also working the front counter with me. The bus driver approaches me, speaking in heavily-accented English.

Bus Driver: “You happy for my bus, yes?!”

Throwing my better judgment to the wind, since he is stalling me on filling one of the food orders, I respond with a half-under-my-breath mutter.

Me: “No! Not really…”

Bus Driver: “Why? It is good!”

Me: “It would have been really nice if you had called ahead. The [Tourist Attraction] is not even five minutes up the road…”

Bus Driver: “Why call? You should be ready!” 

Me: “Excuse me, please. I need to finish getting their food.”

Bus Driver: “No, you get me free meal now!”

Me: “Just a moment, please. I need to finish this order.”

Bus Driver: “No! My food now!”

I turned to my supervisor on the other till and she took over dealing with him. In other words, he wanted me to ignore my current customer, grab his food, and be appreciative of him dropping almost seventy people on us. I did get in some trouble for my first comment to the bus driver, but she understood why I ended up being honest with him.

1 Thumbs

The Blocked Drain Is The Least Of Your Adventures

, , , , | Right | June 28, 2020

I make appointments for mechanics for members of our company. Currently, due to lockdown, we only take urgent matters, like life-threatening or basic needs. If it can wait, it’ll have to wait. 

Me: “Customer service, how can I help you?”

Customer: “Yes, my drain is clogged and I need a mechanic to empty it. It’s attached to the roof.”

Me: “Clogged drains are a part of [Service]; I will patch you through.”

Customer: “I know, but they said they couldn’t help me right now. I don’t know why, because it’s outside!”

Me: “Let me ask for you.”

I call the company we hire for jobs like this.

Employee: “Let’s see… Ah, I see we visited this house. The drain is not completely clogged, so we put it on our list.”

Me: “May I ask why you couldn’t fix the problem while you were there, so I can explain that to the customer?”

Employee: “Of course! In order to reach that area, we have to go through the house of the client. The government currently advises against that.”

Me: “There is no other way?”

Employee: “The client suggested we would climb onto the shed of her neighbour, pull a ladder up, walk over the wall, and put that ladder on said wall. My mechanic did not say this to the client, but he did tell me he is not that adventurous… if you catch my drift.”

Me: “Got it, absolutely clear. Thank you for the information!”

I return to the client.

Me: “Thank you for holding. I talked to the department and the mechanic told them he cannot reach the drain safely at the moment. You are put on the list that as soon as the government says it’s okay again, they can visit you again. The drain is not fully clogged yet, so you should be fine at the moment.”

Customer: “Yes, I know.”

Me: “Excuse me?”

Customer: “I know that they didn’t do their job; I just wanted to know why. You know, why can’t they just do their job?! I’m paying for this!”

Me: “The employee is not obligated to risk life and limb, and because they didn’t do anything yet, you are not being billed. Do you have any other questions?”

Customer: “Ugh, I just can’t understand why they couldn’t do anything while they were there!”

I tried explaining it again twice, both in different terms, to no result. I eventually told the customer that when our Prime Minister would let us know all was well again, they would be called back for a new appointment.

1 Thumbs

The Butterfly Effect Is Not A Get Out Of Jail Card

, , , , | Right | June 25, 2020

My mom works at a gas station in France that is usually open from 7:00 am to 8:00 pm every day. Her boss has decided to change the opening times following the demand decrease due to the lockdown procedures, so the gas station is open only from 9:00 am to 5:00 pm, which has been advertised on Facebook, on the company’s website, on the door of the gas station, etc.

Safety and hygiene measures are in place, including two metres distance between people and no passengers allowed in cars except for kids.

A guy comes to the gas station demanding reimbursement for the tickets he and his wife got while driving around town one morning, because it’s all the gas station’s fault. He and his wife decided to drive together to the gas station at 8:00 am, when the gas station was usually open, had to turn back after seeing the locked door and lights out, and got spotted by the police who ticketed them for being two in the same car, which is illegal at the time.

That guy’s thinking and claim is that if the gas station had been open, they wouldn’t have gotten the tickets.

1 Thumbs

But Aren’t All Stores The Same?!

, , , | Right | June 25, 2020

I get called over by a coworker to help with a question from a customer. She mentions something about a cash return, so I’m assuming it’s a return issue. When I get there, it’s just a normal purchase.

Me: “What’s the problem?”

Customer: “How do I get cashback?”

Me: “Oh, we don’t do cashback here, unfortunately. But there’s a [Grocery Store] just down the block!”

Customer: “What? But [Clothing Store next door] does cashback!”

The store in question has nothing to do with us. We’re a craft store; they’re a clothing store. We have different parent companies, different policies, and different POS systems. The closest thing we have to any sort of association is being next door to each other.

Me: “Yes, they might, but we’re a completely different company with different ways of doing things.”

The customer complained the entire time while checking out that we didn’t do cashback. The kicker is, I went to the clothing store next door a few days later, and they didn’t do cashback, either!

1 Thumbs