Third-Party Pooper

, , , , | Right | June 16, 2017

(I am working at my store on Black Friday and it has been extremely busy throughout my entire shift. It is so busy that I can’t get anyone to cover me for my lunch and just as I am about to clock out for the day, a man and a small child come to my register. He silently puts a popular MP3 player, that recently just came out, on the counter and I scan it. He is quiet for the whole transaction until he sees the total price.)

Customer: “No, that’s not right. You do price matching. This [MP3 Player] is 99.99 on Amazon. I want that price.”

Me: “I will be happy to help you, sir, just let me pull the [MP3 Player] up on Amazon to double check.”

Customer: “Can’t you just give me the price?”

Me: “I’m sorry, but since it’s on Amazon I have to double check to make sure the price is not from a third party seller.”

(Throughout the whole time I am pulling up Amazon on the computer, the customer does nothing complain about the horrible service he is receiving and how ridiculous it is to check to see if he was telling the truth. I pull up the MP3 player and see that the one he is talking about is indeed from a third party seller. When I show him this, he completely flips out and complains about how we are scamming him out of his money.)

Me: “I am so sorry, sir, but that is our policy. Unfortunately, we can only price match items if they are sold and shipped from Amazon. Would you still like to buy the [MP3 Player]?”

Customer: “No, I don’t, and thanks for ruining my kid’s Christmas.”

Me: “Okay, sir, I am so sorry about that. I hope you have a great rest of your day and a wonderful holiday season.”

(The customer is turning around to walk out the door and when I say that. He abruptly turns around and glares at me.)

Customer: “GET ME YOUR MANAGER, NOW!”

(I called my manager and when he arrived, the customer told him how I was treating him rudely throughout the whole transaction, refused him service, and told him how I made his son upset and was ruining his Christmas. When my manager asked me if what he was saying was true, I said no and told him the situation and even brought up the webpage to show him I was just following the store policy. The customer started yelling that I was lying. To my surprise, my manager gave him a gift card as a way to say sorry and pulled me to his office. When I tried explaining that he wanted me to take more than 80% off the MP3 player to price match the third party seller, he didn’t believe me and told me he was going to let me go. Looking back, I realize that it was their loss because I was only doing what they were telling me to do and I am now working at an office job that treats their employees a lot better than that store I used to work at.)

Boss Has Reached Your Tea-Total

, , , , | Working | June 15, 2017

(The company owner is a man well-known for only hiring young women to work for him, and he openly brags that he wants all of his employees to be scared of him. We have hired a new intern who is very good at her job, but she’s quite a confident girl and isn’t visibly cowed by him, so he goes out of his way to make her life difficult. This whole communication is via email.)

Boss: *to Intern* “I have decided that since you are not integrating into the company very well, you need to make everyone in the office tea once a day. I would like you to do this at precisely 3:45 everyday, without fail.”

(We are all a bit taken aback by this request, as there are 21 people in the office, and generally we all make our own tea when we feel like it. We all help her out by giving her a heads up when 3:45 comes round, and she is expected to drop whatever she is doing, no matter how important, and make 21 cups of tea, even if we don’t want one. One day, the boss is in an afternoon meeting.)

Boss: *at 3:50* “Would you care to explain why I did not receive my cup of tea at 3:45 as instructed?”

Intern: “I am very sorry, but I was told you were in a meeting which was not to be disturbed under any conditions. Next time, I will bring your tea in.”

(The next day, the boss is in another meeting. The intern knocks, and asks if any of the clients would like a drink and also brings the boss his tea as instructed.)

Boss: “I am extremely unimpressed by your behaviour this afternoon. I don’t expect to have important meetings interrupted by a junior member of staff for non-emergency matters.”

(Both she and I were fired within the month, and couldn’t be more glad!)

Cycling Through Useless Answers

, , , | Right | June 14, 2017

(I’m working at the auto desk in an auto parts and cycle store. There’s a separate desk for the cycling department, but people usually come to the auto desk if the cycling one is busy. This takes place on a hectic Sunday afternoon:)

Customer With Child: “What size is he?”

Me: “Uh… In regards to what, sorry?”

Customer With Child: “What frame size does he need?”

Me: “Oh, I’m not sure. I’m afraid you’ll have to talk with the cycle colleagues for that. Auto colleagues are only trained with car things.”

Customer With Child: “But they’re busy. Just help me or call someone over.”

Me: “All of the cycle colleagues are serving at the cycle desk, but as soon as one is free they’ll be able to help you.”

Customer With Child: “Just tell me the frame size, for f***’s sake!”

Me: “I couldn’t even guess. They can help you at the cycle desk.”

Customer With Child: “Say a number! JUST SAY IT!”

Me: “…3?”

Customer With Child: “Ugh, you’re useless.” *rolls eyes and walks out*

Under An Umbrella Of Entitlement

, , , , , | Right | June 14, 2017

(I work outside in a plant nursery and this particular day it has been bucketing down right since I woke up that morning. I am down at the info desk trying to dry off a bit when an middle-aged woman comes up.)

Customer: “You guys wouldn’t have any umbrellas to borrow, would you?”

Me: “No, ma’am, I’m sorry; we don’t.”

(She looks at me as if I had offended her.)

Customer: “Well, why not?! It’s raining outside! How am I meant to get any plants!”

Me: “I’m sorry. We used to, but people kept stealing and walking out with our umbrellas so we’ve stopped now.”

Customer: *rolls eyes and sighs* “Well, that’s just an inconvenience. You really should have a couple of umbrellas!”

(She walked off and I went into the office nearby. Only a couple minutes later I walked out after drying up to see the same woman walking back into our store with her own umbrella from her car.)

Pay It No Mind-Reading

, , , , | Right | June 14, 2017

(I used to manage a high-end fashion store. There are many branches across the UK. A customer approaches me, one who I have had no previous communication with.)

Customer: *holds up non-descript ladies top* “Is this the one my friend saw and liked at [Other Store in Nearby City]?”

Me: *attempting to use psychic ability* “I couldn’t possibly know. What did she say it looked like?”

Customer: “She didn’t. Just that she saw a top she liked in your store.”

Me: “I really can’t help you. You will have to ask your friend.”

Customer: *walks away deflated*

(I wondered if all retail workers are meant to have supernatural abilities, or whether she thought it was just me?)

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