Your Demand Can Kick The Bucket

, , , , , | Right | October 27, 2017

(I work at a barn so that I can ride the horses there for free. Today, it’s my job to clean and bleach every bucket in the barn, which can take hours. A lady I don’t know walks up to me and just completely blows my mind about how people treat stable hands.)

Lady: “Hey, you’re doing a great job there! I have six seriously dirty buckets in my truck, and you look like you could use the extra work!”

(I laugh, because I think she’s joking, and continue cleaning. A minute or two passes and the lady comes back with, no joke, six of the grossest buckets I’ve ever seen.)

Lady: “You thought I was kidding! Get to work!”

(She smiled and walked away, so I finished my job and drove home, leaving the random woman’s dirty buckets as a surprise for her when she came back.)

Your Refund Request Is Barking Mad

, , , , | Right | October 27, 2017

(I work in the dog and cat department of a big pet store in a local mall. Probably half of our customers come in from out of town. This happens when I answer a call for my department one day.)

Me: “Thanks for holding for [Pet Store]. This is [My Name] speaking. How can I help you?”

Customer: “Yeah, I was in the store earlier today, and I bought a kennel, but the cashier also charged me for a bag of [Puppy Food].”

Me: “Oh! I’m sorry. If you could bring your receipt to the store, we’d be happy to get you a refund.”

Customer: “She also gave me the food.”

Me: “I’m sorry; did you say you have the bag of food?”

Customer: “Yeah. But I don’t want it.”

Me: “Okay. Well, if you could bring the bag of food and your receipt back to the store, we’ll get you a refund.”

Customer: “I live in [Nearby Town].”

Me: “Okay. Well, our return policy is thirty days, but if you don’t think you can make it back within that time, I can pass you on to my manager, and she can extend that window.”

Customer: “Can’t you just do the refund over the phone? I paid by debit.”

Me: “Uh… no. No, we can’t do a refund over the phone.”

Customer: “Well, why not?”

Me: “For one thing, you can’t do debit transactions over the phone, period. For another, you have the product. You need to bring the product back, and your debit card, for us to do the refund.”

Customer: “But I don’t want the dog food.”

Me: “That’s fine. You need to bring it back to the store so we can do the refund.”

Customer: “Fine.”

A Fresh Pot For A Rotten Attitude

, , , , | Right | October 27, 2017

(We mark coffee pots with the time they were put on, and rotate them so the oldest pots are served first. If a pot sits longer than 20 minutes, it’s tossed. Despite all of this, I still have this conversation every time I serve this regular.)

Regular: “I want a cup of coffee. Your freshest.”

Me: “Coming right up.”

(There are two pots that were put on at the same time, but one has slightly less because I’ve already poured a cup from it.)

Regular: “No! Not that stuff; use the other pot!”

Me: “Ma’am, they were both put on at the exact same time.”

Regular: “No, they weren’t! That one’s half-empty!”

Me: “See where I’ve written on them? They both say 12:15. I just served the customer before you a cup from this one, but they were made at the same time.”

Regular: *grumbles* “Lazy little… Just gimme my d*** coffee.”

Me: *sighs*

(Every time… eventually I decided to just shut up and serve her from the full pots. A supervisor found this out and scolded me for it. Eventually, he had to serve her, too, and apologized to me, saying I was right all along.)

Money Squawks

, , , , , | Right | October 27, 2017

(It’s been a long shift, and I am the last one in the store besides my manager, who is hidden in the office preparing the night deposit. I’m processing a busy line and trying to get everyone out the door before close.)

Me: “That will be [total], ma’am. Were you able to find everything you needed today?”

Customer: “Oh, yes, thank you.”

(She places a bill on my check counter and busies herself in her handbag. I take it and begin counting her change.)

Customer: “EXCUSE ME? HOW RUDE!”

Me: “I… Pardon?”

Customer: “HOW DARE YOU TAKE MY MONEY LIKE THAT?! THAT IS SO DISRESPECTFUL! I DEMAND TO SEE YOUR MANAGER! WHERE IS HE?!”

(At this point, I see my manager poke her head out of the office to see what is going on.)

Me: “My manager is in the office, right over there, ma’am.”

(The customer storms over with her bags and change in hand and I quickly get back to the line.)

Manager: “Yes, ma’am, what is the problem?”

Customer: “HE INSULTED ME! HE STOOD THERE WITH THAT D*** SMILE AND JUST SNATCHED THE MONEY OUT OF MY HAND! I WANT HIM FIRED!”

Manager: “Are you saying you didn’t like that he took your money?”

Customer: “YES!”

Manager: “Well, ma’am, I’m afraid I can’t discipline somebody for doing their job.”

(The customer stormed out afterwards. It turns out the next lady in line was her daughter, and she apologized to us both for her mother’s conduct!)

It’s Not About The Refund; It’s About The Journey

, , , , | Right | October 27, 2017

(A customer barges up to our customer service desk and slams her receipt on the counter.)

Customer: “I want a refund!”

(I check her ticket and see she hasn’t left the store with the item, or checked in to even pick it up, and has just purchased it a few minutes before.)

Me: “Absolutely, I can do that for you. Give me just a few minutes.”

(I start refunding the customer as she glares daggers at me and only seems to become even angrier as I respond to her demand.)

Customer: “Get me a manager!”

Me: “I am a manager, ma’am. Is there something else I can help you with?”

Customer: “I want a store manager!”

Me: “Okay, sure. Let me get one for you.”

(I bring up one of our sales managers.)

Sales Manager: “Yes, ma’am, how can I help you?:

Customer: “He is being very rude!”

Sales Manager: “I’m sorry about that; how is he being rude?”

Customer: “I said I wanted a refund and he just started refunding me! He didn’t even try to save the sale!”

(Yes. That is correct. I was rude for doing exactly what she asked, with no fuss or questions. Not in the way I acted, but because I was doing what she wanted.)

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