Paying The Price Of Your Obfuscation

, , , , , | Right | September 21, 2017

(I work in a large kitchen and bath fixture showroom. A customer walks in wanting to check out a shower set.)

Customer: *points at a shower set* “How much is this?”

Me: “Do you know which finish you would like it in? Each finish will be a different price. Also, are you doing a remodel or a replacement?”

Customer: *glares at me* “I want the price of this exact one. And that is none of your business.”

Me: “Great, that is a lovely color choice for that set. Unfortunately, I have to ask that question, because showers are controlled by brand-specific valves in the wall. This shower will not work witho—”

Customer: “I don’t care. What is the price?”

(I tell her the price for the set, explaining that it is a specialty color that needs to be ordered, which should only take a few days.)

Customer: “Yeah, whatever. Write down that price for me.”

(I write down the price and make of the fixtures, as well as the color she is looking at, and hand it to her.)

Me: “Now, I do want to specify that if you do not buy the valves, the shower won’t work.”

Customer: “We all know that is a lie.” *rolls eyes* “You just want more money from us, even though you overcharge.”

Me: “We work off of manufacturing prices here, but each brand really does have their own valve—”

Customer: “Just stop talking. I am really done with your lies. Now, I want this shower. When will it get here?”

Me: “Would you like to order it today?”

Customer: *glaring at me* “Are you stupid? I have my receipt right now.”

(She waves the handwritten paper in my face that is obviously in no way an order form. I never gave any indication that it was. She merely asked for the price.)

Me: “Ma’am, that is just pricing.”

Customer: “What are you talking about now?”

Me: “Ma’am, you asked for a price. What you are holding is a price.”

Customer: “Well, order it then!”

Me: “If you would like to have a seat—”

Customer: “Just order it!”

Me: “Okay, I need a full name and phone number.”

Customer: “Those are private.”

Me: “Um, well, I need to put them in our system. That way, when the order comes in, I have a way to contact you.”

Customer: “That is not true. I order things all the time and they never ask for my number.”

Me: “Ma’am, how else would we be able to contact you when your order has arrived?”

Customer: “I am uncomfortable with your handling my information. I am going to go somewhere else.”

Me:.”…..”

(Two weeks later, I get a phone call:)

Customer: “Where is my order?!”

Me: “Ma’am, you never placed an order.”

Customer: “I have a receipt!”

Me: “Ma’am, you have a price. I asked for your information, but you left before anything could be ordered.”

Customer: “You should have ordered it anyway!”

Me: “Ma’am, no money was put down, so it was not possible for anything to be ordered. Half of the cost must be put down first. You informed me that you were going to order elsewhere.”

Customer: “This is extortion!”

Me: “Ma’am, I never took money from you.”

(The customer hangs up. She came back in three days later, and still didn’t buy anything after another employee informed her she needed to purchase the right valves so that her shower would work.)

Raining Outrageous Requests

, , , , | Right | September 21, 2017

(Due to the fact that it is SUMMER, and FLORIDA, we are having our afternoon rain shower…)

Tourist: “Hey! You!”

Me: “Yes, sir? Can I help you?”

Tourist: “Yeah, you see, I am from Brazil, and I brought my family here to enjoy the park, but it is raining!”

Me: “Oh, yes, well, Florida showers normally are pretty short.”

Tourist: “I can’t believe this! I thought this was [Park]! It can’t rain at [Park]! Who do I need to speak to about this?!”

Me: “Well, sir, it does actually happen quite often, and if you really wanted to talk to someone, I would recommend talking to God, as He is the only one who can get the rain to stop.”

(The tourist walked away sputtering about “Terrible Customer Service” and how they “can’t believe it’s raining!”)

Now It’s A Party!

, , , , , | Right | September 20, 2017

(I work in a fine-dining establishment as a chef. Working in a college town, I get a lot of self-entitlement from customers. A drunk college girl bursts into the kitchen.)

Drunk College Girl: *yelling* “It’s Stephanie’s 21st birthday, and our waitress won’t sing to her!”

Me: “We don’t do that here.”

Drunk College Girl: “Well, why the f*** not!?”

Me: “Because it p***es off all the other people in the restaurant, and none of our staff have the time or the interest to honor Stephanie and her stupid birthday.”

(Guys at the next table slow clap.)

Even Though The Sound Of It Is Something Quite Atrocious

, , , | Right | September 20, 2017

(I work in a well-known office supply store. We also have a print department. We get a lot of customers that have no idea what they need and hope we can help them with everything by reading their minds and making things magically appear. This happens one day when a middle-aged man walks up to the copy center counter.)

Me: “Hi. What brings you in today?”

Customer: “My daughter is getting married.” *stares expectantly at me*

Me: “Congratulations! Were you looking to have some printing done for the wedding? We do invitations, table cards, large photo prints—”

Customer: *interrupting* “I need everything you do!” *again stares at me*

Me: “Oh, we don’t really do wedding packages; we just have hundreds of printing capabilities. If you could let me know what exactly you need us to do for the wedding, I can get you prices and options—”

Customer: “Yes, let me see your flowers, and a list of your wedding helpers.”

Me: “Flowers? You mean designs that have flowers on them? And I’m sorry; I am not sure what you mean by ‘wedding helpers.’”

Customer: *getting angry* “No! I want everything for a wedding! Flowers, bands, food, printing, everything!*squints at me intensely*

Me: “Oh, I see. Well, we are an office supply store, so all we do for weddings is printing services. Unfortunately we do not do wedding planning or have food or bands or—”

Customer: *shouting, while banging his hand on the counter* “NO! LISTEN TO ME! I NEED EVERYTHING FOR MY DAUGHTER’S WEDDING! THIS IS TERRIBLE CUSTOMER SERVICE! SHOW ME ALL YOUR WEDDING THINGS!”

Me: *trying to not get mad at this point* “Sir, please listen to what I am trying to say. We are an OFFICE supply store, we do not do—”

Customer: “GET ME YOUR BOSS NOW!”

(I recognize that this customer isn’t listening to a thing I say, so I decide to throw him for a loop, as this usually gets mad customers’ attention long enough to resolve the issue or make them leave.)

Me: “I am the manager on duty, sir. Can I ask you a question?”

Customer: “YOUR BOSS NOW! I AM FILING A COMPLAINT!” *more hand-banging on counter*

Me: *looks directly into the customer’s eyes* “Supercalifragilisticexpialidocious!”

Customer: “No! Listen! I want… wait, what?!”

Me: *looks directly into the customer’s eyes again and smiles* “Supercalifragilisticexpialidocious.”

Customer: *stares at me, confused* ” Um, I’m sorry. I don’t understand? Is that a foreign language?”

Me: “No, sir, but we do not do wedding planning, or have flowers, food, or anything like that for you. The only thing I can do that you need is wedding invitations. I suggest you contact a wedding planning company; they can help you with all the wedding things you need. WE CANNOT HELP YOU WITH THAT BECAUSE WE ARE AN OFFICE SUPPLY STORE THAT SELLS OFFICE EQUIPMENT.”

Customer: *still looking confused* “Oh, so, you don’t do weddings?”

Me: ” No, sir, we just use printers and ink to print things.”

Customer: “Oh, all right.” *turns around, then comes right back* “Can I hire you to do my daughter’s wedding?”

Me: *I just want him out of the store at this point, so I lie like a rug* “I am actually leaving the country for a while, sorry.”

Customer: “Okay, thanks.” *wanders out of the store, confused*

(A regular customer who is in line behind him comes up.)

Regular: “Wow, I didn’t know you could use lines from Mary Poppins to deal with crazy people! What will you tell him if he comes back and sees you haven’t left the country?”

Me: “Haha! I will tell him I am my twin; he’ll probably buy it!”

Regular: “Just give him candy when you tell him, because ‘a spoonful of sugar helps the medicine go down!’”

(We get craziness like this all the time, and saying “supercalifragilisticexpialidocious” usually gets them shaken enough to take care of them!)

The Biography Of A Cheapskate

, , , | Right | September 19, 2017

(I work at a local bookstore that is part of an independent chain. Because we do not make as much of a profit as our competitors, we cannot heavily discount the prices of our books. I receive a phone call from a customer.)

Me: “Thank you for calling [Bookstore]. This is [Name]. How may I help you?”

Customer: “Yes, hi. I was wondering if you had the new biography of Napoleon. I believe it’s called, Napoleon: A Life?

(I find the book on our new biography table, and it is quite the tome. I bring it to the counter and return to the phone.)

Me: “You’re in luck. We do have it. Would you like us to hold it for you?”

Customer: “How much does it cost?”

Me: “Looks to be forty-five dollars, sir.”

Customer: “Wow.”

Me: “I know, it’s a bit pricey, but it’s a big hardcover book, and I’ve heard it’s very good.”

Customer: “…do you happen to do any trade-ins at your store?”

Me: *not initially understanding the question* “Sir, the only trade-in we’ve done is a textbook trade-in, which we stopped doing months ago.”

Customer: “So, I couldn’t just come in and exchange another book for the Napoleon book?”

Me: “…No, sir. We don’t do anything like that.”

Customer: “Aw, man. Not even for a Complete Works of Shakespeare? It’s brand new!”

Me: “…I’m sorry, sir. You’ll just have to buy the book.”

(The customer proceeded to use the common argument that our competitors were selling the book for cheaper, and I reminded him that it was his choice to buy a cheaper book or support a local store. I hung up, shaking my head, wondering just how he thought he could get away with bartering books, especially when we have plenty of Shakespeare. The “Complete Works” book he had was probably nowhere near as expensive as the Napoleon book!)

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