Can’t Handle This Customer’s Vanity

, , , , , , | Right | June 20, 2018

(I work in a home improvement center. Sometimes we are able to sell discontinued items off the floor. This item is a very expensive vanity that has been discontinued for several years.)

Customer: “I like this vanity a lot. How much does this one cost?”

Me: “Luckily, that one is discontinued! It’s the last of its kind. The discounted price is $500.00. It used to list in the thousands.”

Customer: “That’s not a bad deal. I’ll take it.”

Me: “Wonderful! Follow me and I’ll write that up for you. Since it’s discontinued, you can take it home off the floor today. We offer delivery, as well. I was pretty sad when they stopped making that item.”

Customer: “I can see why. It’s beautiful. I need two.”

Me: “Oh, I’m sorry. It’s discontinued. The only one left is this one here.”

Customer: “Oh, well, just write me up for two of them. That would be $1,000, right?”

Me: “I’m sorry, but I can’t do that. This is the last one. It has been for a long time, since the company stopped making that item. It’s not possible to get a second one.”

Customer: “Oh, whatever. I know that is just a marketing ploy to make people think they are getting a deal.”

Me: “It’s really not a ploy. Items with the stickers on them in the store are no longer being made. They are usually the last ones we have and will be able to get.”

Customer: “Listen, sweetie, just type up my order. Don’t make me talk to your boss.”

Me: “I would be very happy to have my boss explain this, also. I can show you the product list from this manufacture, and this vanity set will not be listed. It is on one from 2012. They stopped making it after that year.”

Customer: “Look, I’m being patient. Now you are wasting my time.”

Me: “I’m sorry that you feel that way, but there is nothing I can do about this situation. It is not possible to get another vanity like this one, unless you have one custom made to match.”

Customer: “Fine. I’ll take my business elsewhere. You just lost your store $1,000! I’ll take the vanity information to [Competitor].”

Me: “You are free to shop where you wish; however, that store has never carried this brand and will not be able to get a discontinued item.”

Customer: “We will see about that!”

(A little while later, I got a call from the other store asking if we had any of these vanities, since they don’t carry that brand and didn’t know it was discontinued. I feel bad for the salesperson who had to deal with the fallout over there.)

Will Call At The Appointed Time, And All Other Times

, , , , | Right | June 20, 2018

(I work in a tax office. I overhear this conversation between a customer and the receptionist:)

Customer: “My name is [Customer]. I have an appointment today.”

Receptionist: “I’m sorry; your appointment is for Tuesday.”

Customer: “Oh, that’s right. But why didn’t you call to remind me it wasn’t for today?”

Receptionist: *speechless*


Refunder Blunder, Part 36

, , , , , | Right | June 19, 2018

(A customer comes in to the store with some returns from an online purchase. No receipt, no order number, nothing. She says her mother ordered it online for Christmas and didn’t give her a receipt. My manager says she can do an exchange. We inspect the packaging, and it is packaging from the manufacturer, not our store.)

Me: “Ma’am, we cannot accept these returns. These weren’t purchased from our website; they were purchased from [Manufacturer].”

Customer: “No, they weren’t. My mother said that she ordered them from you guys.”

Me: “Well, ma’am, that just simply isn’t true. We can’t accept these because they were never in our system.”

Customer: “Are you saying that my mother is a liar?”

Me: “No, of course not. I was just stating that she was incorrect about where she purchased these.”

Customer: “My mother is a registered nurse! I think she has enough intelligence to know where she bought something from! I feel insulted!”

Me: “Well, you have the right to feel insulted, but that doesn’t change the fact that these were not purchased from us.”

Customer: “I demand to speak to your manager!”

(Our manager comes over and repeats everything I said. The customer then angrily grabs everything and storms out of the store.)

Me: “Have a nice day, ma’am! I hope you get a better nurse.”

Refunder Blunder, Part 35
Refunder Blunder, Part 34
Refunder Blunder, Part 33

Cancelling Their Plans

, , , , , , , | Right | June 18, 2018

(I work in a hotel. As in so many stories I read, we often get guests who call up wanting a reservation, and demanding special treatment when we’re fully booked up. We have a way of dealing with this:)

Me: “The only way I can give you a room is if we cancel someone else’s reservation.”

Caller: “Well, do that, then!”

Me: “Do you think that’s a fair and reasonable thing for us to do?”

Caller: “YES!”

Me: “So, just to be clear, you won’t have a problem when five minutes later I cancel your reservation and give the room to someone else?”

Caller: “What? F*** no! You can’t do that!”

Me: “Why not? You just said it’s okay to do it.”

(The call usually ends about there. Sometimes there’s a follow-up:)

Caller: “You’ve got to give me special treatment; I’m a Platinum Rewards customer!”

Me: “Okay, well, I promise I’ll only cancel your reservation in five minutes time and give it to another Platinum Rewards customer, not to just anyone.”

The Sauce Of Their Confusion, Part 3

, , , , , | Right | June 18, 2018

(I’ve worked at this fast food restaurant for almost two years now, and even with a promotion to shift manager and many an odd customer experience, nothing has yet to top this level. Our store is known for having specialty sauce, one that is factory made, and on this particular night shift, on only my second week working there, we’re all out. A young customer comes through drive-thru not too long before closing.)

Me: “Welcome to [Store]. How can I help you?”

Customer: *orders* “And can I get a lot of your sauce with it?”

Me: “I’m very sorry, but we’re actually all out of the sauce right now.”

Customer: “Aww… Well, can’t you just make some more?”

Me: “I’m sorry?”

Customer: “Your sauce. Don’t you make it there?”

Me: “No, ma’am, we get it in packets; we don’t make our sauce store-to-store.”

Customer: “But the ingredients are on the packets! Don’t you just get the ingredients and mix it in the back?”

Me: *baffled, looks over to my manager* “We… don’t make the sauce here, right?

Manager: “What?!” *starts laughing* “Of course not!”

Me: *back to the microphone* “Ma’am, please pull forward and we’ll help you up there.”

(She pulled forward, allowing my manager to properly explain to her that, no, we do not, in fact, have a Walter White-style brewing factory of specialty sauce in the back, and the reason the packets have ingredients is to allow the customer to know just what comes in what they’re eating… just like everything else that comes pre-packaged. To this day, I always have a good laugh about this.)

The Sauce Of Their Confusion, Part 2
The Sauce Of Their Confusion

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