DE TING, DE TING!!!

, , , | | Right | February 2, 2008

(I worked tech support for a major software company, specifically with their digital media products. This call was about their video editing software.)

Me: “Thanks for calling [Company] tech support.

(The customer gives me her info and has a thick accent I can’t place.)

Me: “Great! What can I do for you?”

Customer: “Yes. I am trying to edit dees beedio, and eet’s blue and blue on de ting.”

Me: “So… it’s blue, and blue… on the thing?”

Customer: “Yes.”

Me: “Where is it blue?”

Customer: “On de ting.”

Me: “By ‘thing,’ do you mean the computer screen or your camera?”

Customer: “Yes… de ting.”

Me: “Ma’am, I can’t see what you are looking at so you’ll have to tell me the name of the thing that is blue.”

Customer: *getting angry* “DE TING!!! Eeet’s BLUUUUE AN BLUUUEE ON DE TING!!!!”

Me: “What exactly is blue? The video on your monitor? Are you outputting to TV? The viewfinder on your camera?”

Customer: “Yes.”

Me: “Yes… which one?”

Customer: *yelling* “DE TING!!!!”

Me: “Ma’am, I’m sorry but I don’t understand where you are having a problem.”

Customer: “THIS IS OUTRAGEOUS!!! I SPEAK PERFECT ENGLISH!!! MY HUSBAND TAUGHT ME HE WILL BE VERY VERY ANGRY WIT YOU!!! I DEMAND RESPECT!!! HOW DARE YOU!!!”

Me: “Ma’am, I agree. You speak English very, very well. The problem I am having is you are not telling me where you are seeing blue video.”

Customer: “ON DE TIIIING!!!”

(This exchange went on for a while before she got frustrated and hung up. The best part is, my call was being listened to by some higher level support guys. They created an internal troubleshooting document that appeared as follows:)

PROBLEM: VIDEO IS BLUE AND BLUE ON THE THING.

SOLUTION: NONE AT THIS TIME.

TROUBLESHOOTING:
>(TECH SUPPORT) IS THE THING BLUE? TRY REINSTALLING THE THING.

>(TECH SUPPORT) THING REINSTALLED. STILL BLUE.

>(ENGINEER) CANNOT RECREATE THING IN LAB.

>(ENGINEER) PROBLEM ALMOST RECREATED. THING RED.

(And so on and so on…)


Buy Now! De Ting T-Shirt

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Breaking The Terms of Service, LA-Style

, , , | Right | January 31, 2008

(A customer is looking at a laptop. I approach to help.)

Me: “That’s a really great computer.”

Customer: “I don’t need a computer. I need wireless Internet.”

Me: “All right, how much range do you need cover?”

Customer: *dead serious* “From here to Santa Monica.”

(Note: This is about a distance of ten miles.)

Me: “All right, let’s start over. This time I’ll be from the future.”

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If Only It Grew On Trees

, , , | Right | January 26, 2008

(I was doing rebates for cellphones at the time…)

Me: “Thank you for calling [Company]. How may I help you?”

Customer: “Okay, so, I want my rebate.”

Me: “All right, all I need from you is the cellphone number.”

Customer: “I don’t have one.”

Me: “…you don’t have a cellphone number?”

Customer: “No, but I want my rebate.”

Me: “You do know that in order to receive a rebate, you actually need to purchase a cellphone?”

Customer: “For f*** sakes. You’re telling me that in order to get MY rebate, I need to go out, waste MY gas, and with MY money, buy a cellphone?”

Me: “Well, that would be the general idea of getting a reimbursement on something you had purchased.”

Customer: “But I just want the money back.”

Me: “Well, it’s not like this is free money.”

Customer: “Uh… it’s not?”

Me: “No.”

(After about 20 seconds of silence, the customer hung up.)

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Being Picky Is An Exact Science

, , | | Right | January 20, 2008

Me: “Welcome to [Coffee Shop]. What can I get for you today?”

Customer: “Yes, I’d like a medium coffee with twenty seven and a half sugars.”

Me: “I’m sorry, was that… twenty seven and a half?”

Customer: “Yes.”

Me: “You’re sure you don’t just want the twenty-eight?”

Customer: “Ewww, gross! That’d be too sweet.”

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The Joys Of Self Righteousness

, , | | Right | January 1, 2008

Caller: “Hello, I’d like to report a ticket.”

Me: “I beg your pardon?”

Caller: “I want to report a speeding ticket.”

Me: “I don’t really have the ability to write tickets over the phone.”

Caller: “He’s speeding down the road; he must be doing 90 mph!”

Me: “Generally, at this time of day we have patrols on every major street.”

Caller: “I caught up to him and he is doing about 102. His license plate is [Plate Info].

(I pretend to write it down so I can end this phone call.)

Me: “Thank you, I’ll get right on mailing this–”

Caller: “Did it come up?”

Me: “Yes, it did.”

Caller: “What did it say?”

Me: “It says the car is stolen.” (It didn’t.)

Caller: “Oh, my god!”

Me: “And what is your driver’s license number?”

Caller: “Why do you need that?”

Me: “You are aware it is illegal to drive and talk on your cellphone, right?”

Caller: *click*

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