Making No Concessions For Your Stupid

, , , | Right | May 30, 2017

(I’m working the concession stand at our movie theater. We have a display of candy. A man who appears to be in his mid-40s, who has just purchased a ticket, walks up to the display, takes about $30 worth of candy, smiles at me, then simply walks away.)

Me: “Excuse me, sir. Did you pay for those already?”

(The customer turns, dumbfounded, and presents me his ticket receipt. I look at it.)

Me: “Sir, this is a receipt for a ticket.”

Customer: “Yeah. No duh! The guy who sold me this said I could get candy from you.”

Me: “Yes, sir, I can sell you candy here, but you actually have to pay for the candy. It’s not free.”

Customer: *immediately becoming irate* “You’re f****** kidding me, right?! He said you’d give me candy!”

(I turn to my coworker selling tickets nearby and signal him over.)

Me: “Hey, the customer is saying that you implied he could get candy for free?”

Coworker: “No, I didn’t. I told him he could buy candy from you at concession!”

Customer: *screaming* “Yeah, exactly! You didn’t tell me I had to pay! You f****** lied to me!”

Coworker: “I said he could sell you candy. That implies you’d pay for the candy.”

Customer: “No, it doesn’t!”

Coworker: “The word ‘sell’ implies that you’d pay him for the candy.”

Customer: “NO… IT… DOESN’T! I want this for free because you NEVER said I’d have to pay for it!”

Me: “Sir, the candy is all clearly priced. Nowhere is there anything that implies you can have it for free.”

Customer: “Fine!”

(He throws the candy onto the counter in front of me and storms off.)

Me: “I’ve never seen anything quite like that.”

Coworker: “Oh, that happens about once a week here, usually on weekends.”

Me: “You’re kidding?!”

 

Coworker: “Sadly not.”

The Noisiest Complaint

, , | Right | May 30, 2017

(Our restaurant is a busy one, with many sports teams and large families with children of all ages coming in to dine. On this day, just like any other, the noise level is pretty loud. The hostess has just sat another table down in my section.)

Me: “Hi there! I’m [My Name] and I’ll be your server today. Can I start you off with something to drink?”

Customer: “Can you turn the restaurant down?”

Me: “I’m sorry?”

Customer: “It’s way too loud in here. Can you tell everyone to be quiet? Like, make an announcement or something? I demand that you do this!”

Me: “I’m sorry, ma’am. I cannot do that. I can get you my manager if you would like to—”

Customer: *yelling* “EVERYONE SHUT UP!”

Me: “Ma’am, I will get you my manager.”

(Two minutes later:)

Manager: “Hi there. Is there a problem?”

Customer: “Yes! The waitress will not turn down the people in here! Tell her to do it or I’m leaving!”

Manager: “I’m sorry. The noise level is sometimes up because we are a sports and family restaurant and it is busy. Can I get you your meal to go?”

Customer: “Ugh!” *storms off*

Not Restoring Confidence In The Sale

, , , , , | Right | May 29, 2017

(I own a custom photo lab/frame shop/studio and do lots of restoration work on photos, something we’re very well known for. A first time client comes in with an old print that has quite a bit of damage and will take a good amount of work to restore. After looking at it I tell him what we can do and the cost.)

Me: “This is going to take a while to repair; there’s lots of damage. We’re going to have to rebuild part of the face on two people and fix the discoloration in several places. The cost for the Photoshop work will be [total].”

Client: “That’s a lot of money; I don’t know if it’s worth it.”

Me: “Well, it’s a lot of work. Only you can decide if getting the image restored is worth it. The memories that go with it are the reason most people want them restored.”

Client: “Tell you what we can do. You restore it and I’ll take a look to see if I’m willing to pay for it and how much.”

Me: “No. If you want it restored you’ll need to pay in advance now.”

Client: “I’m not paying until I see it and then I’ll decide what I’ll pay.”

Me: “Doesn’t work that way. You have no idea the amount of time I will spend and the skill needed to make it look right. This is the price; it’s your choice to pay it or not. But the work only gets done once you pay it.”

Client: “I know it’s all a computer doing it for you. All you do is click the fix button and it’s done in five seconds.”

(This is a bad thing to say to someone like me. My wife will tell you how I yell at TV shows that make it seem that all you have to do is click and the computer not only enhances an image but does all kinds of impossible things automatically.)

Me: “Sorry, that’s not how it works. All the artwork to restore is done by hand; there are no secret plug-ins that do it automatically. If you don’t want to pay the price, then we’re done talking.”

(He ranted a bit more trying to convince me that he understood my job far better than I do since he saw it on a TV show, and they just clicked a button and it was instantly done. I held my ground on the price and not doing the work unless he paid in advance. I knew if I had done the work he would have pulled the “The work is done, so you might as well get what I offer for it than nothing” stunt. It’s good owning the place. I can tell people to take a hike when needed.)

Something Fishy About That Complaint

, , , | FL, USA | Right | November 18, 2016

I work at a major chain pet store as customer service and a pet care specialist. I love animals and enjoy helping customers get set up with new pets, and I have several customers who come in and specifically ask for me. Unfortunately, a big part of the job is handling returns of pets who are deceased. My job is to replace the pet and advise them on anything that they could do to ensure success in keeping the pet.

In our store, customers fill out satisfaction surveys online that have an optional comment field. The managers post the comments each week. One day, I get called in to the manager’s office. She sternly tells me that there was a serious complaint about me in the surveys. She reads it to me and I turn redder and redder as she reads the long description of how a customer came in to return a bunch of fish that had died and I did not express sympathy for her loss. “Her cold, uncaring attitude and clear disregard for my emotional well-being and satisfaction as a customer make me feel too upset and traumatized to return to your store. I hope that you discipline her and perhaps terminate her as she doesn’t exemplify the love of animals that your store claims to represent.”

I was crying by this point. By the list of fish that the customer had described, I remembered the customers and that the interaction with them hadn’t been unusual at all. I had even said I was sorry to hear that their fish died and I spent 20 minutes with them trying to help them sort out why. They had even thanked me.

Despite my great record and all the compliments about me from other customers, my manager penalized me for the complaint, suggesting that I might consider finding another job if I didn’t care for animals. (She knew that I had everything from fish to reptiles to cats myself, so that was BS.) I had my hours cut and had to go through extra training.

Two months later, my manager came to me and apologized, saying that a customer had come in saying that they felt bad because they put in a joke complaint about an employee and were worried that she had gotten fired. Guess who? The reason they gave my manager: “We were drunk or high or something, and were just upset about the fish. Anyway, we’re sorry. She was actually really nice to us.”

Hard Drugs And Harder Pharmacists: The Comic

, , , , , | USA | Right | September 23, 2013

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