Refunder Blunder, Part 32

, , , , , | Right | December 13, 2017

(I work behind the customer service desk at a supermarket chain. I get a lot of annoying or bizarre returns that I have to process, but this one is particularly memorable. An older woman storms up to the desk to return a single pint of blueberries, claiming that she actually bought two.)

Customer: “I want to return these. I just bought these today, and I went through both cartons, and they were all bad!”

Me: “All right, do you have your receipt?”

Customer: “No, I don’t. I bought them today. They were buy-one-get-one-free.”

Me: “Since you don’t have a receipt, it’ll have to be store credit. Is that okay?”

Customer: “Well, I don’t have much of a choice, now, do I?”

(I just sort of laugh awkwardly at her snotty comment and ring in the blueberries. The refund comes to $4.99. I scan a gift card and hand it to her.)

Me: Okay, here you go. You have $4.99 on that.”

Customer: “$4.99?! Where’s my double?! I can’t believe I wasted my gas coming here!”

(She stomped off after flinging the receipt on the counter. There was no way she would have gotten a $9.98 return because she only brought back one container and didn’t have the receipt. They were “buy-one-get-one-free,” anyway. A refund of “free” is nothing.)

Refunder Blunder, Part 31
Refunder Blunder, Part 30
Refunder Blunder, Part 29

Beguiling Bagels

, , , | Right | December 13, 2017

(I’m standing in line at a popular bakery behind this customer. Their bagels are very good, and only $2 each.)

Customer: “I would like six or seven bagels.”

Worker: “Sorry, was that six or seven?”

Customer: “Yes. Six or seven bagels.”

Worker: *puts seven in a bag and hands them to the customer* “That will be $14, please.”

Customer: “What?”

Worker: “$14 please, sir.”

Customer: “I wanted six bagels. Why is it $14?!”

Worker: “Oh! I’m sorry. I’ll put one back.” *she holds out her hand for the bag*

Customer: “No! No! What are you not understanding?! I wanted seven bagels! But I only want to pay for six!”

Impatience Is A Dish Best Served Raw

, , , , , , | Right | December 12, 2017

Many long years ago, I worked as a server in a nightclub. As was often the case, I was asked to work a reserved party. One customer ordered food and a drink – not too complicated, right?

Well, not two minutes after I submitted her food order to the kitchen and gave the customer her drink, she demanded, “Where my food?!” I assured her that her food was on the way, and left to take orders from the rest of the customers.

Every time I passed her, it was “Where my food?!” and patient explanations from me that the chef needed time to actually make it.

After the third or the fourth time, I’d had enough. I leaned in and said clearly, “If you want your food raw, I can bring it out now.”

The customer backed off, and I had no more problems from her until I delivered her order.

It’s A Mad Ad World

, , , , , | Right | December 11, 2017

(I work at a popular arts and crafts store as a manager. We frequently get customers who don’t pay attention to our ads, which have the terms of our sales printed in large, plain letters. On this day, the amount of people doing this has been ridiculous. I finally get fed up with bending the rules for people, so I try to enforce our policy.)

Cashier: “Hey, [My Name], this customer says that these were marked as $8.99, but they’re ringing up as $16.99. Can you check for me?”

Me: “Sure thing. I’ll be right back!”

(Sure enough, I go check the product and see that the ad sign is outdated. It is also not placed near the product that the customer picked up.)

Me: *over the radio* “So, the ad isn’t for that product.”

Cashier: “She’s coming over to check.”

(At this point, I’m frustrated. I step out and sure enough, the customer is walking intently down the aisle toward me.)

Customer: “See? They’re $8.99!”

Me: “I’m very sorry, ma’am, but this ad sign is outdated…” *I indicate the date on the ad* “…and it is also not hanging near the product you brought up.” *I indicate that the product she has is not beside the ad sign*

Customer: “But you have to honour the price! It’s advertised!”

Me: “I’m very sorry, but—”

Customer: “I want to speak to your manager.”

Me: “Ma’am, I am one of the managers here.”

Customer: “Then I want to speak to someone above you! Every other store I go to would honour that price!”

(After a couple minutes of arguing, I decide it’s just not worth it to argue with a customer.)

Me: “I’m sorry about that, ma’am; I’ll get the cashier to honour that price for you.”

Customer: *smiling* “Well, I wouldn’t have wanted you to do something you weren’t comfortable with!”

Me: “Have a good day, ma’am.”

Crediting The Manager With The Failure

, , , | Working | December 11, 2017

(I am hired to work at a popular department store as a sales associate. This department store has a store credit card and the managers expect all employees to ask customers to sign up for one. Sometimes, when it is slow and the store isn’t meeting its credit applications goal, they will go around and ask the new hires if they want to open a store credit card so they can meet their goal. This happens on my first day on the sales floor. I am helping a customer when my manager approaches me with another sales associate.)

Manager: “Come on, [My Name]! [Coworker] is going to open a [Store] credit card for you!”

(Being a college student and having no credit history, I know I isn’t going to get approved but I have previously witnessed this particular manager being pushy whenever a customer or new hire said they don’t want to open a card, so her approaching me like this already makes me uncomfortable and nervous.)

Me: “Oh, no, thank you. I don’t want a credit card.”

Manager: “As long as you’re an employee at [Store] you have to apply and have a card.”

Me: “I won’t get approved. I have no cred—”

Manager: *interrupting me* “You still need to apply. It’s required for all employees. Now, do you have your driver’s license on you or do you need to go to the break room?”

Me: “I don’t want to open a credit card, [Manager]. I’m not going to get my driver’s license.”

(This continues for about five minutes, my manager trying to convince me to open an account while I keep refusing. The whole time, my other coworker who was going to open the account also tries to tell my manager that I don’t want a card and is ignored. Finally, she gives up.)

Manager: “I’m really disappointed in you, [My Name]. If you were a team player you would open a credit card so we could meet our goal but clearly you don’t care about our company. Not only are we not going to meet our goal because of you, but [Coworker] is going to suffer as well because she only needed one more app to meet her goal. If we don’t meet our goal within the next hour before we close, it will be all your fault.”

(After this happened, my manager approached me several other times to open a credit card and I refused. Finally, after a couple of months, she gave up and stopped asking me. I quit after two months later because i was tired of management always pushing us to open up credit cards.)

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