Allergic To Metal And Bad Customers

, , , , | Right | June 23, 2017

(I work for a large retailer. I have a metal allergy, and a necklace I wore the day before has given me a small red mark on the side of my neck. I didn’t think to cover it with make-up because of it’s size. A middle-aged woman comes to pay just as my supervisor is bringing me the change I have ordered. He waves me to ring her up first.)

Me: “Your total will be 9.72.”

Customer: *rather loudly* “Oh, my God.”

Me: “I’m sorry?”

Customer: *to my supervisor, loudly enough for everyone in line to hear* “This GIRL has a hickey on her neck! How could you even let her ring me up?! She should be fired immediately!”

(She gives me a smug, snarky look before turning expectantly to my supervisor, who looks a little lost.)

Me: *finally realizing what she is talking about* “Actually, ma’am, what you are referring to is a reaction to my metal allergy. I wore a necklace yesterday made of nickel by mistake.”

(She stares at me for a good ten seconds, then huffs.)

Customer: “Well, you ought to cover it. It’s disgusting.”

(I didn’t know what to say to that, so I just finished her transaction as quickly as I could. After she left, my supervisor turned to me and smiled.)

Supervisor: “I’m glad you handled that. The things I would have said could have cost me my job!”

Can’t Put This Deli-cately

, , , , , | Working | June 23, 2017

(I work in the deli department in a retail chain. For months now, our staffing has been slowly getting less and less, making each of our individual workloads heavier while management puts pressure on us to get even more done, even scolding us in front of customers. What few and far between new hires we do see are out the door very quickly due to the intense workload and lack of respect from management and all requests to transfer to other departments are ignored. Eventually, we’re down to just four people total per day in our department as the business picks up due to warmer weather. As a result, the morale of the department is pretty much non-existent. Finally, after months of everyone not getting everything management is asking done each day, two managers get behind the counter themselves to “show us how easy our department is.” This is the conversation that followed.)

Manager: “So, after working deli today, I absolutely hate it. Even we couldn’t get everything you need to do done with who we have. Honestly, I’d never work this job for what we’re paying you.”

Me: *feeling so relieved* “Thank you! So, you’ll put a higher priority on hiring and show more understanding for when we can’t get it all done, right?”

Manager: “Well, we’ll see what we can do about hiring, but the fact is, not many people are applying to be in deli, so you’ll just have to make do. As for getting it done, we get emails from corporate about our numbers and when that happens, we have to hold people accountable.”

Me: “Wait, what?! You and [Other Manager] just said you couldn’t figure out how to get it all done, and with you both there, that was with two more people that we’re used to having. If you two, whose job it is to ensure the place runs properly, cannot make it run properly yourselves, why are the employees being held accountable?”

Manager: “You gotta understand; when we walk over and see empty shelves because nobody stocked it, that’s sales we’re losing!”

Me: “Did you and [Other Manager] manage to stock all the shelves yesterday?”

Manager: “Well, no, but you just gotta communicate with your coworkers and figure it out. While we’re at it, everyone in the deli seems miserable!”

Me: “Because we all are. The work conditions you just dealt with are the conditions we’ve been dealing with every day for months! We all tried our best to stay hopeful, but we’ve been warning you about the decreasing conditions this whole time, you’ve done little to nothing about it and now, as human beings, we’ve just reached our limit!”

Manager: “Well, if you’re going to be here, you’re going to act happier. The customers can’t see you all so miserable. If you don’t like that, then nobody is being forced to keep the job. The door’s always open for you all to leave.”

(On that note, I realized I wasn’t getting through to her. After going home that night, I thought long and hard on it and decided to accept her generous offer to leave. I gave my two week’s notice very shortly after and am currently much happier and less stressed. Unfortunately, most of my coworkers did not follow me out the door.)

The Picture Of An Impossible Request

, , , , , | Right | June 23, 2017

Customer: *dropping off film* “How long will this take?”

Me: “About an hour.”

Customer: “I’m in a hurry; can you make it 20 minutes?”

Me: “It takes at least 40 minutes to develop and print film, and that’s if I have nothing else going on.”

Customer: “So it can’t be done in 20 minutes?”

Their Complaining Spree Has Hit A Bump

, , , , , | Right | June 23, 2017

(My colleague is seven months pregnant. She’s quite petite so it’s obvious that she’s carrying a child, and most of the customers she’s helped out have noticed and congratulated her. It’s currently summer and our store can get quite hot, so our boss has allowed her to sit on a stool behind the checkout and have a small fan on her counter. I am working at the counter next to her when a customer approaches her.)

Customer: “There’s a product on the very top shelf that I need you to get down for me.”

Colleague: “Of course, ma’am. [My Name] will be happy to find a ladder and help you out with that.

Customer: “What?! How dare you try and just palm me off onto somebody else! Why can’t you just do it yourself?!”

Colleague: *gesturing to her bump* “Well, as you can see I shouldn’t really be climbing up on ladders in my current condition.”

Customer: “You lazy cow; what’s that supposed to mean?”

Colleague: “I’m sorry, but I can’t get up on a ladder because I’m preg—”

Customer: “No, I don’t want to hear any more of your excuses. Clearly you think you’re in some sort of privileged position with your fan and stool behind the counter while your poor colleagues slave away in the heat. Go and find a ladder right now or I’ll call and complain to your manager.”

(Overhearing the entire conversation, I decide to step in.)

Me: “I’m sorry, ma’am, but my colleague has been trying to tell you that she’s obviously quite pregnant and for medical reasons cannot put herself in a position where she risks a fall.”

(The customer looks at Colleague’s bump, the light bulb clearly switching on in her head.)

Customer: “It’s not very high up! She’s still supposed to be helping me. She should go and fetch it!”

Me: “You wouldn’t want to be responsible for the death of an unborn child, would you? Now, if you show me what you need from the top shelf I’ll happily get it down for you.”

(The customer glared at me and started barking orders. At least she left my poor colleague alone after that.)

Used By The Fashion Police

, , , , , , | Right | June 22, 2017

Customer: “Do you have body bags?”

Me: “Umm… what?”

(The customer describes something like a poncho.)

Me: “A poncho?”

Customer: “NO! A BODYBAG.”

(The customer then flagged down someone of another ethnicity to help her, saying they would know what she meant. I still have no idea.)

Page 1/712345...Last