Unfiltered Story #180364

, , | Unfiltered | December 18, 2019

(It should be known we get different coupons every week some coupons can only be used on certain days for certain hours. Also there is no possible way to combine two coupons together for one item.)
Customer: *sets expensive craft machine on counter* I’d like to use my coupons I’m so glad you had this the other location didn’t
Me: of course what coupons are you wanting to use?
Customer: *shows a 20% off entire purchase coupon that’s not usable for another few days and a 50% off one regular priced item coupon*
Me: I’m sorry ma’am but you can’t use two coupons on one item and even if you could the 20% off coupon isn’t usable until [date]
Customer: I just used this coupon at the other location.
Me: our system won’t accept it I’m sorry ma’am but I can’t accept it
(this continued a bit more with her insisting she could use it and me saying I can’t accept it until finally…)
Customer: Get me your manager
Me: yes ma’am *calls manager over headset*
Manager: *comes up* what’s the issue
Customer: I just want to use my coupons on this item I used it at the other location but she won’t let me
(the manager proceeds to tell her what I said until she finally agreed to override the system so she could use her 20% off coupon)
Manager: However you can’t use two coupons on one item you can grab something else but the way the coupons work the 50% off will go on the highest priced item and the 20% off will go on any other item not effected by a coupon
(this set the customer off going into another fit about wanting to use both on one item until this happened.)
Customer: *pulls out accordion wallet folder* this is thousands of dollars worth of receipts from [craft store] do you really want to lose a customer over not accepting my coupons
Manager: ma’am we will accept your coupons we just can’t use both on one item.
Customer: forget it I’ll order it online I’m not coming back ever
(the customer left her item and stormed out and my manager left heading back to the office)
Manager: *over the headset* [cowoker] today is not the day to be messing with me i am not playing
(funny thing she could still have used her 50% off no problem and gotten the hundred dollar item for so much cheaper but she was just too stubborn I’ve yet to see her return.)

Unfiltered Story #179776

, , | Unfiltered | December 15, 2019

(I’m a woman, and have a high-pitched voice and long hair. Our uniforms at this job were unisex, but it was very clear that I present as Female. On this day I’m unloading boxes, and customer comes over with a question.)

Customer: Hey sweetie, can you help me find these beads?

Me: Sure thing! They’re right over here! *helps her find the beads*

Her: Great! I need a few more things too, and to find my son! *looks up from her cart as her son comes over* Hey, she found those beads we were looking for for us!

Son: *Is about ten years older than me, looks me up and down and says the next part as if he doesn’t believe his mother* “She?!”

Customer: *oblivious to his tone* Yes, she helped me! She said the other stuff we need is on the next aisle.

Son: *still in an accusing tone* She?!

Me: *getting frustrated now, but continues to smile* Yes, I’m a girl. Lets get those other items for you.

(After finding the items they needed, I left the pair to check out. The whole time the son was verbally debating my gender and couldn’t take a hint. )

Hold On Until The Weekend

, , , | Right | October 21, 2019

(At my store, and many others, cashiers answer the phones and then pass the call on to whoever needs it, or takes care of the customer themselves. I answer a call. The woman is immediately rude and condescending, with thinly disguised contempt for all retail workers in her voice.)

Me: “Thank you for calling [Store]! This is [My Name]; how can I help you today?”

Rude Customer: “Listen. You are going to get an item for me. You are going to put it on hold for me. I was in your store yesterday and one of you—” *I can practically hear her lip curl on this word* “—told me the wrong aisle for this item. So, you are going to go get it. You will put it on hold. You will hold it until Saturday for me. Is this clear?”

(I try to be understanding, because it’s frustrating to not find the one thing you need and made a special trip to the store for, and we have some new workers that are really bad at telling people where items are located.)

Me: “I’m sorry you had this experience. May I have the item number or a description of it so I can find it for you?”

Rude Customer: *sighs heavily, as if I’m supposed to know exactly what she needs without her going through the strenuous effort of telling me a six-digit item number* “Listen carefully. I’m only saying this once. [Number].”

Me: *a lot less sympathetic now* “Okay, the item number is [number]. It’s a [item description]; is this all correct?”

Rude Customer: “Of course it is. I told you the number!”

Me: “I’m sorry, ma’am. And just so I can help our new members learn the store, do you remember where they incorrectly said the item was?”

Rude Customer: “No, I will not tell you this. You don’t need to know that. Put my item on hold. I will get it Saturday.”

Me: *in my best customer service voice* “Oh, well, I’m so sorry, ma’am, but we can only hold items for 24 hours. If you want, I can have it held until the end of business tomorrow, which is an extra six hours, or you can do site-to-store shipping, which guarantees your item will be waiting for you whenever you want to pick it up, or you can ship from site to your home.”

Rude Customer: “What?! I want it on Saturday. You will hold it until Saturday!”

Me: “I’m sorry, ma’am. That’s against store policy.”

Rude Customer: “Well. I guess I’ll just have to come back on Wednesday, then. You’d better have my item waiting for me!”

Me: “Yes, ma’am. May I have your name for the hold?”

Rude Customer: “Why would you ever need that?”

Me: “Ma’am, it’s so we know who the item is for. Otherwise, someone else could purchase it.”

Rude Customer: *another sigh exuding her contempt for my very existence* “Fine. It’s [Rude Customer]. Did you get all this right this time?”

Me: “Yes, ma’am. One [item] will be on hold for you until closing tomorrow. Our hours are 9:00 am to 9:00 pm each day. Your item will be next to the registers. Is there anything else I can help you with today?”

Rude Customer: “No.”

(The line goes dead. I go to get her item. It’s a rather distinct thing, and not something we sell a lot of. I ask the department who is near the item if anyone had trouble finding this item yesterday.)

Coworker: “Oh! This lady! She demanded someone walk her from the front of the store back to here and that we point out exactly where the item was. [Coworker #2] did exactly that, and then the lady glared at all of us and left in a huff.”

Me: “D***, okay, then. Some people just want to be mad at the world, I guess.”

(I then put the item on hold and let my manager know what happened. My manager makes a note to ensure that the item gets returned to the floor at the end of business tomorrow.)

Manager: *grinning while writing a note to tomorrow’s closing manager* “Malicious compliance!”

(The lady did not come in to claim her item. I work all day on Saturday, and I’m sure I’ll see her smiling face then. Wish me luck!)

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Unfiltered Story #172096

, , | Unfiltered | October 20, 2019

[I’ve just finished ringing up a customer’s purchase with coupons]

Me: Okay, your total is $44.80

Customer: Hm, that doesn’t seem right. It’s too high.

[Customer gets out the calculator on her phone and starts doing the math, coming up with a lower amount. I try walking her through the purchase, telling her the prices of each item, but she’s still not convinced]

Customer: Something is definitely wrong. It’s too high! Cancel all of that, and maybe you should start over.

[I cancel the transaction and ring up her items and coupons again]

Me: Okay, before coupons your total is $57.76. After the coupons, your total is $44.80.

Customer: See? That’s much better! I told you, something wasn’t right before! Oh yes, that’s much better. I don’t usually check, but this happened to me at another store too so I’m glad I did. Yes, something was definitely wrong the first time.

The Crutch Of The Matter

, , , , , | Right | October 11, 2019

(I recently injured my ankle. Because I can’t walk, I’m stationed at the front with a chair to help greet customers and direct them to different departments.)

Me: “Hi! Welcome to [Store]. Can I help you find anything?”

Customer: “Yeah, I’m looking for buttons.”

Me: “Okay, they’ll be just past our quilting section down this aisle!”

Customer: “Can you show me?”

Me: “I can’t, but I can get someone here to walk you there!”

Customer: “Ugh, stupid millennials are so lazy.”

(The customer’s husband speaks up.)

Husband: “You know, I’m willing to bet those crutches leaning on the chair are hers.” 

(The customer went red and stormed off. I thanked her husband before he followed her.)

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