Similar Tool, Different Outcome

| Right | November 25, 2011

(I am working at an Arts and Crafts store. I am talking to a coworker when I see an older woman come up to the counter.)

Me: “Hi, can I help you find something?”

Customer: “Yes, do you have anything I can use to shave balls? ”

(There is an awkward silence between the customer and I while I process what she is asking her. Finally, she chimes in, elaborating.)

Customer: “Off of sweaters?”

(I realize that she is talking about a device to remove sweater pills, the little fuzzy dots that sometimes appear after washing.)

Me: “Oh! This way please.”

(I take her over to the yarn section and help her find what she is looking for. I walk back over to my coworker.)

Me: “Is it just me or did it sound like she was asking for–”

Coworker: “Yeah, it definitely did!”

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Baaaad Hearing And Maaaad Rearing

| Right | September 5, 2011

(A customer and her daughter walk up to me while I’m putting up items on a shelf. Her daughter looks about 7 years old. I am well known for doing very well with young children around her age.)

Customer: “Could you help me find something my child needs for a project she’s doing?”

Me: “Sure!”

(I turn toward the customer’s daughter, who is holding a piece of her project.)

Me: “Whatcha’ got there, kiddo?”

Customer: “Don’t call my child a goat!”

Me: “Beg your pardon?”

Customer: “You heard me! You called my daughter a kid, which is a goat! My child is not an animal!” *storms out with daughter in tow*

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DIY: Dental It Yourself

, | Right | July 31, 2011

Me: “How may I help you?”

Customer: “I need a very fine grit sandpaper.”

Me: “Here you go.”

Customer: “Thanks! This will be perfect for my teeth!”

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For A Few Dollars Less

, , , , | Right | April 19, 2011

(We have closed. I’m letting two employees out when a man runs up to the doors.)

Me: “I’m sorry, sir, but we’re closed.”

Customer: “I’ll only be a minute.”

(He comes towards me, trying to squeeze between me and the door.)

Me: “Sir, the store has been closed for ten minutes. Our registers have been shut down.”

Customer: “I’ll only be a minute; I just need one thing. I’ll be out before you know it.”

Me: “Sir, even if I could let you in the store, our registers have been shut down so no one would be able to check you out.”

Customer: “I was only going to buy a 99-cent item. I swear I’ll only be a minute. I’ll never come back if you don’t let me in.”

Me: “I’m sorry, sir. There’s nothing I can do.”

Customer: “It’s just a 99-cent item!”

Me: “I do apologise, but we open tomorrow at nine.”

Customer: “You just lost a very large sum of money! I’m never coming back!”


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That’s A Very Good Point

, , , , | Right | January 26, 2011

Customer #1: “What size needles do I need to use?”

Customer #2: “Well, it depends on the tension of your knitting.”

Customer #1: “Oh, I’m quite loose.”

Customer #2: *laughs* “I wouldn’t say that in this town. You might get in trouble.”

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