The Schadenfreude Sale

| Right | January 24, 2013

(It is during the middle of a renovation at my work, but we have stayed open during the remodel. This makes for some bad organization and mistakes concerning where certain items go.)

(My coworker rings up a seemingly nice woman for an obviously expensive looking item for scrap-booking.)

Coworker: “You’re total is [amount].”

Customer: “Um, that isn’t right. I got this from the $1 sale bin.”

Coworker: “I am so sorry. See we are going through a renovation. This item must be put there by mistake.”

Customer: “Well it was there, so I should get it for a dollar.”

(My coworker gets our manager.)

Manager: “Yes, I am sorry ma’am, but unfortunately, we cannot give you this expensive of an item for a dollar.”


Manager: “I realize that. But we are all human and mistakes happen. If you would like to purchase it for full price that would be fine.”

(The customer makes a huge scene and yells obscenities at both the manager and co-worker. Oddly enough, she decides to buy the item anyway.)

Coworker: *perfectly normal, non-emotional voice* “Okay, that’ll be [amount].”

Customer: “WELL DON’T ACT SO HAPPY ABOUT IT! YOU FORCED ME TO BUY IT!” *leaves in a huff*

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Fuming Over The Gas, Part 2

| Right | December 25, 2012

(We are located in a small strip mall. As I am checking out a customer, I see a police officer walk in and two fire trucks pull up. The officer comes up to me and ask if there is a manager around.)

Me: *to my manager* “Um…. the police are here. They said they need to talk to a manager.”

Manager: “I’ll be right there.”

(When she comes to the front, we find out that the building next to us has a gas leak. We make an announcement to evacuate the store. Outside the store is myself, the front manager, night manager, and two framers.)

Framer #1: “You know, I get the feeling a customer is going to ask what going on…” *motions to the fire trucks and the orange cones blocking the store’s entrance* “…and when we tell them, they will ask if we’re open.”

Framer #2: “Don’t be ridiculous!”

(Just then a female customer walks up to us.)

Customer: “Oh my, what’s going on here?”

Me: “A gas leak happened next door. It’s starting to leak into ours.”

Customer: “Oh… so are you open?”

Me: *stunned* “Um, no we aren’t. We had to evacuate.”

(The customer huffs and grumbles about me being lazy. She then goes to the night manager, who tells her the same thing.)

Customer: “But that’s next door’s problem! Why is it yours!?”

Manager: “Because the gas is leaking into our store.”

Customer: “But I need to get something! Can’t you let me in?”

(This carries on, as both the front manager and the framers both explain to her why she cannot go in. The police officer walks over.)

Officer: “Ma’am, we cannot let you or anyone in. If you will be patient, the fire department will see what the levels are, and then we could possibly let you in.”

Customer: *huffs and storms off*

Framer #1: “I was only kidding when I said that!”

Framer #2: “You should know by now: when somebody becomes a customer, they lose all common sense.”


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Obviously Not Cut From The Same Cloth

| Working | December 19, 2012

(It’s Black Friday, and while I normally wouldn’t even venture out of the house, I am a Fashion student desperately needing a few supplies to be able to work on projects over my Thanksgiving Break. It’s about 3 pm, but the store is still very busy, and the line for the fabric cutting counter is huge, even with several employees working it. I only have three items that need cutting: two bolts of fabric and some boning.)

Employee: “Okay, is there anyone with two items or less?”

(I am the only person in line with less than five bolts of fabric. Everyone else is pushing carts laden with several bolts of fabric, so I will clearly have to wait a long time for my few items.)

Me: “I do… oh, and boning. I don’t know if that counts since that’s not—”

Employee: “Well, we’re just trying to cut down the line by taking care of customers who only have two items or less.” *wanders off*

(I clearly have much fewer items than anybody else in line, and am very surprised that one more item, even one that takes less time to cut than fabric, would make such a difference. But there’s nothing I can do, so I simply resign myself to a long wait. At this point, another customer in line gets my attention. Like other customers, she has a cart filled with fabric bolts.)

Other Customer: “Excuse me, what number ticket do you have?”

Me: “25.” (They are currently only on 6.)

Other Customer: “Well, I have number 8, and I just saw another fabric that I think I want to run and get, so, why don’t you take my ticket?”

Me: “Are you sure? You’d have to wait a really long time.”

Other Customer: *smiles* “Oh, it’s fine. I don’t think it was fair that she wouldn’t serve you. You’ve got much less than the rest of us, and if they wanted to cut down the line I don’t see why they wouldn’t take care of the only person not getting a ton of fabric. And this way I get a little more time to look around, too.”

(We swapped tickets, and even though I still had to wait a while, it was nowhere near as long as I would have had to wait. We had a nice talk while waiting in line, and she even spoke up for me when they called the wrong number and almost accidentally skipped me! It’s nice to know some people can stay sane on the craziest shopping day of the year!)

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You’d Better Belieber It

| Right | August 26, 2012

(I work as a picture framer in a well known craft store. Around my second week of work, a tall, tough-looking guy walks up to my counter and this occurs.)

Tough Guy: “Hi, uh, do you sell poster frames?”

Me: “Absolutely! What size do you need?”

Tough Guy: “Poster size?”

Me: “Well, we carry several poster frames, ranging from 16″x20″ to 24″x36″. Do you know approximately how big your poster is?”

Tough Guy: “I dunno… Justin Bieber size?”


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No Servitude For Attitude

| Right | February 25, 2012

(I am working at the cutting table at a fabric store when a woman charges up to the table, bypassing others waiting in line.)

Customer: “You need to cut this fabric for me right now!”

Me: “I’m sorry, ma’am, but there is a line and I am helping other customers.”

Customer: “How dare you talk back to me! You are here to serve me. You work for me! You are my servant and you need to listen to what I say!”

Me: “With all due respect, ma’am, I work for [craft store], not you. Now, please wait in line and I will help you when your turn comes.”

(The woman proceeds to throw her fabric on my head and knock down three display bolts. My manager calls the police and she is escorted out of the store, still ranting.)

Customer: *while being escorted out by the police* “You’re all my servants!”

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