Her Behavior Is Way Out Of Line

, , , , | Right | August 13, 2019

(I am a cashier at a craft store. At the moment, I am the only person at the front on a register, as the other cashier and the customer service manager have both called in sick. We have several other register-trained associates in the store and all of the other managers on duty are also register-trained in case we get busy and I need to call for backup. It is fairly early in the morning, which is normally our slow time of day, and I know to call for help if I get more than two people in my line. The way our registers at this store are set up somewhat limits my field of vision as we have large displays in front of the registers. I can see enough to see up to three people standing in my line, but once they get far enough back I can no longer see. Also in front of the registers are two separate square-shaped displays with “gotcha” items on them. I am checking a woman out who has a cart overloaded with items, some that are glass and must be wrapped carefully before bagging. As there is no one in line, I am not worried about going at my busy pace and instead just taking my time to provide excellent customer service. When I am almost done with my customer, another lady walks up on my other side.)

Customer: “Is there anyone else running a register at the moment? I don’t feel like standing in line for so long.”

Me: *a bit confused, as I don’t even see a line* “I will be done with this lady shortly, ma’am. I’m sorry if you’ve been waiting; I didn’t notice you were there.”

Customer: “Well, I’ve been waiting for almost three minutes now and I’m at the end of the line. I really don’t want to wait much longer; isn’t there someone you can call to help you?”

(I am even more confused, as I still don’t see a line at all, so I take a moment to lean over the counter so I can see around the display. Sure enough, some random woman decided to start the line at the very back of the displays, which is at least ten to fifteen feet away from my counter area and completely hidden from my field of view. Furthermore, there are at least four people in line behind her, and that’s not including the woman that has come up to ask me about calling for help. I immediately pick up my phone and page for all available register-trained associates to the front. Luckily, there are three of them working at the moment. However, during this time we slip from our slow morning phase into our about-to-get-busy early afternoon phase, and they aren’t able to get to the registers as quickly as I would hope. By the time they get up, there are more customers are coming to the front with their purchases and as everything picks up there are around twenty customers at the front waiting to be checked out. After everything settles down about thirty minutes later, one of the backup cashiers comes over to me.)

Coworker: “What happened? Normally you call pretty quickly if you think you’ll need help but there were already like seven people in line when I came up.”

Me: *tells her what happened* “Honestly, I just don’t know why she thought standing all the way back there was where the line started. I know she can’t see me from that area, so I don’t know how she would think I would be able to see her.”

(Thankfully, the size of the displays has been reduced, but sadly only enough to allow me to see maybe an extra three feet.)

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Unfiltered Story #159089

, , , | Unfiltered | July 24, 2019

[I am ringing up paints for a customer. This particular brand of paint is part of a promotion where if you buy a certain quantity, they all get discounted.]

Me: Alright, your total is [total].

Customer: Wait, can I also use the coupon to get 50% off?

Me: Unfortunately, that particular coupon can’t be combined with the promotion. If you applied it towards your purchase today, it would only take the discount from one of the paints, and the remaining paints aren’t enough to qualify for the promotional discount, so you’d be paying full price for them, as opposed to simply purchasing all the paints without the coupon and getting the discount from this week’s promotion on them.

Customer: But with the coupon, I’d be saving more, right?

Me: Hmm… I’ll have to calculate that out just to be sure…

[I get some scratch paper out to calculate the customer’s hypothetical total if he were to use the coupon, and compare it to his original total without it. Meanwhile, I notice that he is searching for the coupon to load up on his phone.]

Me: …Umm, sir? You’ll only be saving ten cents with the coupon.

Customer: Ah, well nevermind, then! At least I tried. Thank you for your patience doing the calculations with me!

[He pays for the paints without the coupon and leaves. I let out a sigh of relief.]

Won’t Give Her Credit For Trying Every Loophole In The Book

, , , , | Right | July 12, 2019

(A customer comes to my register to make a return, so I begin to scan her items until one of her items doesn’t seem to be found on her receipt.)

Me: “Ma’am, it says that this item is not found in the original transaction. Are you sure you bought all of this together?”

Customer: “Yes, I bought it all together and left it in this same bag and have not touched it since.”

Me: “Well, it seems like the cashier that rang you up the other day didn’t charge you for this.”

Customer: “Oh, wow. Fine. Can you still give me the credit for it?”

(I give her a confused look and can’t believe she is actually asking me to give her money for something she didn’t even pay for.)

Me: “No, ma’am, I’m sorry, but this is not in the receipt, so I can’t just give you money back for it.”

Customer: “You guys give store credit if I don’t have a receipt, right?”

Me: “Yes, ma’am.”

Customer: “Okay.” *takes the receipt and puts it away* “There, I don’t have my receipt; now give me credit.”

Me: “I’m sorry, ma’am, but I know you didn’t pay for it, so I still can’t give you the credit.”

Customer: “What do you mean, you can’t give me the credit?! If I didn’t have my receipt you would have been able to return it, right?!”

Me: “Yes, but you do have your receipt and it shows that you didn’t pay for it; therefore, I cannot give you money or credit for it.”

Customer: “It’s not my fault that your cashier didn’t ring it up for me! I made this purchase and deserve to get this item refunded!”

(She continues to throw a fit about how she was honest about not paying for this item, which she obviously didn’t know about until I pointed it out. A line begins to form so I try to move it along.)

Me: “Okay, ma’am, do you want to speak to my manager?”

Customer: “No! Whatever! I’ll just return this at some other store without the receipt!”

(I gave her back the money for things she’d ACTUALLY paid for and she finally left.)

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When They Want A Refund They Spin The Same Old Yarn

, , , , | Right | July 11, 2019

(I’m working on the register when an older gentleman approaches me with a bag in hand. He sets it on the counter and produces a skein of yarn, saying he originally purchased too many and needs to return it.)

Me: “Okay. Do you have your original receipt?”

Customer: “No, I don’t have that. I paid cash for it.”

Me: “We can still do the return, I just can’t guarantee you’ll get back the full amount since there’s no way to tell if you used a coupon or got it on sale. It would also be for store credit.”

Customer: “Or you can just keep it.”

Me: *confused* “Keep it? I don’t…”

Customer: “Just take it.”

Me: “I… I’ve never had someone ask to do this before. I think I still need to process it through the computer.”

(I call for my manager over the radio, since I would need her, anyway, to get a merchandise return card, which are kept in a locked drawer. By this point, the customer is halfway to the door and the yarn is still in front of me.)

Customer: “No, it’s all right. You just keep it. I don’t need it.”

(He exited the store, and about five seconds after he disappeared, my manager showed up. I explained what had just happened, and she was just as puzzled as I was.)

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Unfiltered Story #157532

, , | Unfiltered | July 11, 2019

Woman: *finished her transaction with two $20s*

Me: *counts out $13 in change twice with one $5 bill and eight $1s because I didn’t have any tens and only one $5. I did it twice to make certain I had the right amount and handed it to her with her watching.*

Woman: Do you know how I get that change?

Me: What?

Woman: do you know how I get that change?

Me: No?

Woman: *takes her money and starts counting* 32, 33, 34, 35, 36, 37, 38, 39, and 40. You young people are so dependent on machines. You need to learn how to count change properly. Have a good day. *leaves*