This Is Not The Same Old Yarn

, , , , | Right | March 23, 2020

(I work at a popular crafts store. The holiday season is just starting, so sometimes due to customer or employee fault, items end up in the wrong place. A customer comes to my cash with some yarn and I ring her through normally.)

Customer: “That yarn isn’t supposed to be that price; it’s supposed to be less.”

Me: “Oh! Sorry about that. I can have someone check the price and if it’s wrong, I’ll adjust it for you.”

Customer: “No, no, that’s fine. I have the money. You should just tell someone to move them in case you get a customer who’s not as nice about it as me.”

Me: “Okay, no problem.”

(I continue to ring her through as I radio another associate about the yarn. The associate tells me four balls of yarn were left in the wrong place and she has moved them. The customer hasn’t paid yet.)

Me: “Thank you for letting us know; the yarn was in the wrong place. My associate moved the four balls left to the right location.”

Customer: *suddenly irate* “There were way more than four there! But whatever. If you want to charge people the wrong price for it and have people get mad, then go ahead!”

Me: “I… I’m sorry. I can adjust the price for you still.”

Customer:No! I have the money!”

Me: “Okay…”

(We finish the transaction in silence, she pays, and I bag her yarn.)

Customer: “That’s just really bad customer service!”

Me: “Um… I’m sorry. Have a great day?”

(The customer ignored me, grabbed her bag, and left in a huff.)

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How To Terrorize The Staff

, , , | Right | March 9, 2020

(I’m a cashier at a popular craft store. I’m not officially a manager or lead, but I am often put in charge of the front end when it gets busy and the actual lead cashier is out. We have a new cashier, and while she’s learning quickly, there’s still the occasional question. She’s also an Iraqi immigrant, though she speaks perfect English.)

Cashier: “[My Name], can you please help?”

(I come over. The customer reads my name tag.)

Customer: “Oh, good! An American! You can ring me out!”

(I already realize what I’m getting into.)

Me: “[Cashier], what’s up?”

Cashier: “She said she didn’t want my terrorist hands touching her stuff, in case I planted a bomb.”

Customer: “Yes, she’s obviously trying to kill me! Ring me out and then get your manager to fire her!”

Me: “First, [Cashier] is not a terrorist in any way. Second, I will be calling the manager, but only to deal with you, because your behavior requires someone above my level.”

(I page the manager. She comes over and I explain the situation. She looks at the customer.)

Manager: “Is that true?”

Customer: “Yes! Fire them both!”

Manager: “[Cashier], did you have any plans to harm this woman or anyone else?”

Cashier: “What? No!”

Customer: “She’s lying!”

(My manager looks at the customer.)

Manager: “Leave. If you refuse, I will call the police and tell them you were trying to frame my employees as terrorists. I’m sure they’d love to hear your side.”

(The customer glares at us and runs out the door. My manager apologizes to the new cashier and insists that those kinds of things hardly happen.)

Cashier: “Oh, don’t worry too much. I saw too much s*** at home and dealt with a lot of it when I first moved here. If I let dumba**es like that get to me every time they were racist, I would have stopped at New York City and gone back home. Next, please!”

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Unfiltered Story #188448

, , | Unfiltered | March 8, 2020

(I work in a store that posts their weekly coupons on their website. Our prices tend to run a bit high, even for our good quality. Due to this, costumers occasionally complain about the prices. When this happens, I try to ensure they get a discount of some sort, within store policy. One particular transaction, a woman comes up and is a bit hesitant about buying an item due to its price.)

Me: Well, do you have a smartphone?

Costumer: I do. Why?

Me: If you go online, you can access our coupons through our website. Right now, we have a 40% off a single regular price item and 20% off the rest of your purchase.

(The woman is ecstatic about that and I walk her through the process, taking over her phone a bit, since she was still unsure how to use it. When all was said and done, she smiled widely at me.)

Costumer: Is there a manager up here? I’d like to speak to one.

Me: Uh, sure. Let me call one up. *does so*

Costumer: *once manager is with us* I’d just like to say how wonderful your cashier here is. She was so kind and helpful! You have some great workers here. I think I’ll actually come back in the future. You see, I haven’t been in here for years due to some of the policies you’ve had in the past. But this girl is really wonderful and I’ll be back in the future!

(Once the costumer finished talking to us, my manager gave me a special pin for a positive in store review from a costumer. I show people how to get to our coupons at least 20 times a day, but that’s the first time anyone’s ever been that grateful!)

It’s Harder To Count Near The Arctic Circle

, , , , | Working | March 5, 2020

(I work in a tiny little craft store.)

Friend: “Hello, I’m looking for yarn for waulking. What do you have for that?”

Owner: “Ah, yes, you’ll need pure wool for that! It’s over here in this corner.” *shows selection, gives advice, and is very helpful*

Friend: “I’ll try this colour. How much is it?”

Owner: “Very pretty! That’s 500 kr.”

Friend: *hands over a 1000 kr bill*

Owner: *picks up a calculator, inputs “1000-500” to get the total*

Friend: “…”

Me: “…”

Owner: “All right, that’s 500 back.”

Friend: *stunned* “Thank you…”

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Unfiltered Story #183956

, , | Unfiltered | January 24, 2020

Back when I was working in retail, there would occasionally be times when the store would have sales on the cheaper, seasonal floral but not the higher end stuff. now, while we always made sure that our signs were clearly marked, sometimes customers would not read them or not pay attention to the product they were picking up or other customers may have mixed the different floral brands together. This day, I am cashiering, there is one cutting counter person, and my favorite manager in the store.

*Side note: If someone is purchasing for non-profit, re-sale, or for some other reason be tax exempt, they need to show us proof so we can set up a store account.*

A woman who runs her own floral shop (we will call her Renee) comes in and fills up a cart with all things floral and crafty before approaching my register. As I was checking her out she claimed to be tax exempt but I could not find her in the system. I offered to enter her info if she could produce proof of her exempt status. At this point Renee starts berating me that everything is electronic now and the state no longer sends out tax exempt cards. My manager, who had been nearby setting up a display, explained that there are certificated of proof that anyone with tax exempt status can print out and if she does not have it, we can hold the stuff for a day but we cannot remove the tax.

Renee starts yelling about living an hour away and how she should not have to prove anything or make an extra trip. She then proceeded to cancel her transaction and storm out so I moved her stuff to the put-back bins and moved on to the next customer in line, which had gotten so long my manager hopped on another register. It was not long, though, before Renee stomped back into the store, cut the line, grab her abandoned cart and start THROWING things at me. How I stayed calm, I’ll never know. She demanded I finish ringing her up (manager said to just do it. I wanted to send her to the back of the line) but as I tried to, Renee started ripping things out of my hands. When it got to the point where I needed a manager’s authorization to fix a problem with the transaction, Renee got even more abusive, yelling, swearing and throwing a temper tantrum like a spoiled brat. She started throwing things into her purchases and removing others, making things more difficult for my manager who was trying to help her. When my manager, CALMLY but firmly, told Renee that she would have to calm down or she would not help Renee anymore, Renee started screaming and crying, actually crying because someone was trying to help her.

After Renee left and we were cleaning up for the day my manager turned to me and said, “I really wanted to throat punch that woman in the face.”

Me, “She made you so angry, you’re going to do something physically impossible? I wanna see that.”