Needs More Grey Matter

| Right | May 17, 2013

(The craft store is in a part of town near a university. At the moment, friendship style bracelets made of embroidery floss are popular. A young customer in his first year of college comes in.)

Me: “Hi there! Can I help you find anything today?”

Customer: “I’m looking for some string to make those bracelets with.”

Me: “Sure thing! Most people are using this embroidery floss to make them. It’s only 65 cents a piece!”

Customer: “Okay, great. I need some grey.”

Me: “Well, most of the neutrals are in this drawer.”

Customer: “These don’t have names. I need grey.”

Me: “I’m sorry; this particular brand doesn’t print color names on the labels. It looks like there are five different greys in this drawer here.”

(I pull out a grey and hand it to him.)

Customer: “I can’t buy this. How am I supposed to know what color it is if it doesn’t say? Is this grey? It doesn’t say if it’s grey. I need grey.”

(He leaves.)

Me: *speechless*

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Definitely Not Cut From The Same Cloth

| Working | March 14, 2013

(It’s my day off, but I’m at the craft store where I work as a customer. I need some fabric for a costume I’ll be wearing at a comic book convention later that evening. I approach the fabric-cutting counter and see my manager, who isn’t the friendliest person.)

Me: “I need three-quarters of a yard, please.”

Manager: “Sure thing. By the way, can you come in later today?”

Me: “Sorry, but no. I’m going to [comic book convention]. I just needed to get some fabric for the sleeves to my costume.”

Manager: *sourly* “See, it’s people like you that are the reason I have to hire so many new employees this season. I was only going to hire two, but now I have to hire six!”

(As my manager says this, a line of customers is starting to form behind me.)

Me: “I come in every other time I am asked to. I come in on time, and work my whole shift. I cover for many others as well. This is one of my few days off, and I’ve already paid for the convention.”

Manager: “I don’t care. You should still come in!”

Me: “I wouldn’t make back the money I have already spent on it. It would be a waste. So no, I’m not going to come in on my one day off.”

(I eventually leave the counter, but not before my manager says a few last things to me. I am waiting in line at the register when another customer approaches me.)

Customer: “That was unacceptable. She shouldn’t have treated you that way.”

Me: “It’s fine, ma’am. She’s my boss, and I’m used to it.”

Customer: “You shouldn’t have to be used to it! What’s her higher-up’s phone number? I have a few things to say myself!”

(The customer did end up calling corporate, but it really didn’t do anything. It made me feel a little better though, knowing that even customers didn’t appreciate how we were treated. I eventually quit and have never looked back!)

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Their True Colors Are Showing

| Working | January 28, 2013

(I’m at a craft store to buy a picture frame and matting. The employee is showing me color swatches.)

Me: “I don’t like this combination. It’s not complimenting.”

Employee: *rolls her eyes* “Fine, what about this?”

(The employee shows me a pair that’s only a darker shade of the combo I just rejected.)

Me: “No, I don’t want brown. The painting has cool colors primarily, so these earth tones aren’t going to look good.”

Employee: “Well, the only other colors in this painting are red and brown. There’s too much blue! You want to go with blue? It’ll just look stupid!”

(Note that I am the one who painted the picture, which is a portrait I did from a photograph that contained a lot of blue on the subject.)

Me: “I’m the customer here, and I am the one who’s going to have to live with the matting choice. Let me see your swatches.”

Employee: “No! I’m the expert.”

(The employee pulls out a violet blue, which is nowhere in the painting’s various shades of blue.)

Employee: “Here’s a blue. See how stupid it looks?!”

Me: “One, you’re pairing a dark blue with a chocolate brown underneath on a very bright painting. Two, neither of those shades are in this painting.”

Employee: “Blue is blue! You’re not at a store that sells house paint. We don’t have as many swatches. You can’t just have everything your way!”

(It takes roughly twenty minutes, but at last I’m given permission to look at the matting color choices myself. I pick out two shades that complimented the picture instead of drawing attention away from it. The entire time the employee watches me, making rude remarks.)

Me: “Alright, this is the combo I want and that’s the frame.”

(I pay for both the matting and frame, but the employee has to get in one last rude remark.)

Employee: “Don’t come crying to me when you see how ugly you just made this picture when it’s done!”

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The Schadenfreude Sale

| Right | January 24, 2013

(It is during the middle of a renovation at my work, but we have stayed open during the remodel. This makes for some bad organization and mistakes concerning where certain items go.)

(My coworker rings up a seemingly nice woman for an obviously expensive looking item for scrap-booking.)

Coworker: “You’re total is [amount].”

Customer: “Um, that isn’t right. I got this from the $1 sale bin.”

Coworker: “I am so sorry. See we are going through a renovation. This item must be put there by mistake.”

Customer: “Well it was there, so I should get it for a dollar.”

(My coworker gets our manager.)

Manager: “Yes, I am sorry ma’am, but unfortunately, we cannot give you this expensive of an item for a dollar.”

Customer: “BUT IT WAS IN THE SALE BIN!”

Manager: “I realize that. But we are all human and mistakes happen. If you would like to purchase it for full price that would be fine.”

(The customer makes a huge scene and yells obscenities at both the manager and co-worker. Oddly enough, she decides to buy the item anyway.)

Coworker: *perfectly normal, non-emotional voice* “Okay, that’ll be [amount].”

Customer: “WELL DON’T ACT SO HAPPY ABOUT IT! YOU FORCED ME TO BUY IT!” *leaves in a huff*

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Fuming Over The Gas, Part 2

| Right | December 25, 2012

(We are located in a small strip mall. As I am checking out a customer, I see a police officer walk in and two fire trucks pull up. The officer comes up to me and ask if there is a manager around.)

Me: *to my manager* “Um…. the police are here. They said they need to talk to a manager.”

Manager: “I’ll be right there.”

(When she comes to the front, we find out that the building next to us has a gas leak. We make an announcement to evacuate the store. Outside the store is myself, the front manager, night manager, and two framers.)

Framer #1: “You know, I get the feeling a customer is going to ask what going on…” *motions to the fire trucks and the orange cones blocking the store’s entrance* “…and when we tell them, they will ask if we’re open.”

Framer #2: “Don’t be ridiculous!”

(Just then a female customer walks up to us.)

Customer: “Oh my, what’s going on here?”

Me: “A gas leak happened next door. It’s starting to leak into ours.”

Customer: “Oh… so are you open?”

Me: *stunned* “Um, no we aren’t. We had to evacuate.”

(The customer huffs and grumbles about me being lazy. She then goes to the night manager, who tells her the same thing.)

Customer: “But that’s next door’s problem! Why is it yours!?”

Manager: “Because the gas is leaking into our store.”

Customer: “But I need to get something! Can’t you let me in?”

(This carries on, as both the front manager and the framers both explain to her why she cannot go in. The police officer walks over.)

Officer: “Ma’am, we cannot let you or anyone in. If you will be patient, the fire department will see what the levels are, and then we could possibly let you in.”

Customer: *huffs and storms off*

Framer #1: “I was only kidding when I said that!”

Framer #2: “You should know by now: when somebody becomes a customer, they lose all common sense.”

 

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