Unfiltered Story #163231

, | Unfiltered | September 13, 2019

I am serving at the counter in a craft store when a customer comes up.

Customer “I need help to find some things I need for a craft I want to try”

Me “Sure, what are you after?”

Customer “It’s something called (name I can’t quite understand)”

Me “Sorry what was that again?”

Customer “it’s (odd name) or something like that, I found it on the website”

Me “I’ve never heard of it, you found it on our website? Can you describe the craft” *thinking I could check our site to find it.

Customer “It was on the website, it’s a tutorial, can’t you find the things I need for it?’

Me “I would if I knew what you were talking about, can you tell me whereabouts on our website you found the item, or even just describe it”

Customer “What do you mean your website? It’s on YouTube, it’s a TUT. TOR. RIAL”.

Unfiltered Story #162086

, , | Unfiltered | September 9, 2019

I am the customer in this story.
My fiancee and I have been to a number of different craft stores of varying sizes over the course of the week looking for a very specific seasonal item – fake acorns.
We’ve already found the item and are waiting to check out.
It is important to note that this takes place the weekend that the Pope visited Philadelphia.

Cashier: Hi, did you guys find everything you need?
Fiancee: Yup, took us almost ten stores to find it, but we did
Cashier: Awesome. So are you guys ready to get poked?
Me: Oh, definitely. I mean, even though we have like 40 oak trees in our back yard, I don’t think our time would be effectively spent digging through the leaves for fresh acorns… (At this point I see the “are you nuts” look on my fiancee’s face…)
Fiancee: He asked if we were ready to get “Poped”, you knucklehead.

Too Fast To Shop

, , , | Right | September 8, 2019

(A customer pays for her items and heads for the door. I realize immediately that she’s left her bagged items at the register.)

Me: “Ma’am, you forgot your items!”

(The store isn’t loud, and the registers are close to the doors, but she doesn’t seem to hear me. She walks at a fast clip through the doors.)

Me: *to people in line* “Excuse me a moment.”

(I grab the plastic shopping bag and jog after the woman. She keeps up her fast clip across the sidewalk and into the parking lot. Other employees are sitting in front of the store on their cigarette breaks.)

Me: “Ma’am! Wait! You’re walking off without your purchase! Excuse me! Lady with the red shirt!”

Coworker: “Ma’am! Ma’am!”

Coworker #2: “Ma’am! You forgot your stuff!”

(She didn’t slow down or look back. She entered a van which was facing the store. I waved, trying to get her attention, but she never once looked up as she focused on turning on the engine and putting the car in reverse. She looked behind her as she backed up, still giving no sign she’d seen or heard us. She was out of the parking lot in seconds, and I was left holding the shopping bag. As far as I know, she never came back for her purchase. I’ve rarely seen anyone move so fast!)

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Unfiltered Story #162054

, , | Unfiltered | September 6, 2019

Customer: Can I return this here?
Me: That doesn’t look like one of our brands, did you–
Customer: I bought this at [Competitor]. Can’t I return it here?
Me: No, sorry.
Customer: But aren’t you guys the same company?
Me: No, they’re our competitor.
Customer: But I want to return it here!
Me: Would you return something you bought at Walmart at Target?
Customer: No…

Brushing Away The Sale

, , , | Right | August 21, 2019

(I work at an arts and crafts store that’s part of a national chain. I’m a cashier, not a manager or a supervisor. I’m walking through the store when a customer gets my attention.)

Customer: “Excuse me. These brushes are $24.99 this week, when last week they were only $12.49. Why is that?”

Me: “They must have been on sale last week. But it’s a regular sale, so they’ll be back on sale in a few weeks.”

Customer: “When, exactly?”

Me: “I’m not sure. It happens about once a month or so. But they don’t tell us when exactly it’s going to happen, sorry.”

Customer: “That’s a horrible business model.”

(I happened to agree, but all I could give her was a shrug. I don’t know why she thought complaining to a part-time, minimum-wage employee was going to convince the entire corporation to change its business model.)

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