Should Have Read More Into It

| CO, USA | Bad Behavior, Popular

(I work at a large, well-known craft store in the framing department. My official title is custom framer, but we occasionally get lost or needy customers at our counter, especially when it’s busy. While I am assisting a few customers at once (pulling frames, fetching ready-made’s from the sales floor, etc), a very aggressive middle-aged woman approaches me.)

Me: *carrying two large frames* “Is there something I can help you with?”

Customer: “Are all of your frames on sale?”

Me: “No, not all of them. The sale sign in front of the frames will say which ones are on sale. Like, for example, this sign—” *points to one of our very bright red sales signs with big bold lettering* “—says that the Memorial collection frames are on sale. The label on the frame—” *points to frame* “—says what collection it belongs to.”

Customer: *snippy tone* “Oh. I see.”

(Believing I had sufficiently helped her, I return to assisting customers back at the frame counter.)

Same Customer: *calling from the aisle* “Excellent customer service by the way!”

Me: *confused* “No problem!”

(Later on, I hear that the same lady went to our store manager and angrily complained that I had made her feel stupid by telling her to read.)


They Have You At Check-Mate

| AR, USA | At The Checkout, Money, Popular

(This particular customer has come to our store multiple times and this always happens.)

Cashier: “May I please see an ID?”

Customer: “Sure, sure, but my name isn’t on the check. My husband’s name is on it and we have the same address though.”

(She pulls out her ID and hands it to the cashier.)

Cashier: “I’m sorry but unless your name is on the check, I can’t take this form of payment.”

Customer: “That’s ridiculous. I do this all the time. She let me do it before!”

(The customer points at me.)

Me: “No, ma’am, I did not. Our policy is that we cannot accept personal checks unless they have your name, which matches your ID, printed on it.”

Customer: “Come on, just take my check. I swear you’ve taken it before.”

(At this point she looks behind herself at the next customer.)

Customer: “Can you believe this! How ridiculous is this?”

Customer #2: “Don’t look at me. I’m not going to help you try to get these girls fired.”

(After that the customer was just done. She left her cart full of things on the counter and stormed out all angrily.)

Don’t Run Away With Scissors

| OR, USA | Bizarre, Crazy Requests

(I am a receptionist in a retail office. We sell a variety of scissors, but have to order most of them. A regular — rather annoying — customer has us order one pair of each type of scissors for her, so she can touch them and decide which pair she wants. They all arrive and she is looking at them.)

Customer: “Well, this is the pair that I wanted! They’re perfect!” *holds up a single pair of scissors, out of several different kinds*

Me: “Awesome!” *beginning to clear away the other products, implying she did not want them*

Customer: *starts smacking the tops of my hands repeatedly* “No! No! No! No! No!”

Me: *I immediately drop the scissors and stare at her in shock* “Um…”

Customer: “OBVIOUSLY, I wanted to look at the rest of them!” *proceeds to examine all the other scissors, then only buy the original pair she liked*

The World’s Oldest Craft

| CA, USA | Language & Words, Rude & Risque

(My mum and I are in a craft store buying supplies for a skirt I am making. We cannot find the hooks and eyes. We ask a worker at the store for help.)

Worker: “How may I help you?”

Mum: “We need to find hookers.”

(She just stares at us.)

Mum: *laughs uncontrollably* “I mean hooks and eyes!”

Won’t Go The Distance For The Sale

| Fort Walton Beach, FL, USA | Crazy Requests, Geography

Me: “Thank you for calling [Craft Store]. How can I help you?”

Customer: “Yes, I was trying to order some blackout curtain fabric last night, and the website was acting up and I couldn’t order it. If I come into the store, can you order it for me if you don’t have enough?”

Me: “Yes, ma’am.”

Customer: “The problem is that I was trying to order it last night when it was on sale, and the sale ended at midnight, so now it’s full price. Is there any way I can still get it half price?”

Me: “I’m not management, so I can’t tell you for sure, but more than likely if you explain that to one of our managers, they will override the price for you since the website was malfunctioning.”

Customer: “Wonderful. Now, I’m staying in a hotel in [Town]. Can you give me directions? I mean, I’m a local, but [something about a realtor and having to stay in a hotel].”

Me: “I can give you basic directions. From [Town], you just have to take [Highway] until you cross the bridge, then turn right on [Other Highway], go a couple miles north past [Burger Joint] and the bridge, and we’re on the left in [Plaza].”

Customer: “That’s too far!”

Me: “I’m sorry. It’s really not that far from [Town].”

Customer: “Well, let me talk to someone else. Maybe they can give me better directions.”

Me: “Okay, I’ll put you on the phone with [Coworker]. Maybe she can help.” *puts customer on hold and radios coworker* “Can you talk to the woman on line one? I gave her directions, but I guess they weren’t good enough.”

(My coworker takes the call and I hear her give a slightly more detailed explanation of the directions I just gave the woman. Then I hear the phone being not-so-gently hung up.)

Me: “I see that went well?”

Coworker: “Evidently she didn’t like my directions either, because she hung up on me.”

Me: “Well, you gave her the same directions I did, so I guess she was disappointed that talking to someone else didn’t change the location of our store, because she thinks 15 miles is too far.”

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