Drone Four Of Twelve, Crafty Adjunct Of Unimatrix Customer Service
I am the shift manager, working as a register backup when it’s busy. A coworker calls me up to get customer service feedback from a customer. The customer had come in to pick up an order and I was the one to physically hand her the order. You don’t get a paper receipt for an in-store pickup order; the receipt is emailed to the customer.
Me: “Hi, how can I help you?”
Customer: “The girl who just gave me my order didn’t do it right. I didn’t get a receipt and I didn’t know if I got charged; she just checked my order number and handed me my bag and didn’t give me a receipt. I think she was confused and now I’m confused. I don’t like how she acted.”
Me: “Was there someone else who helped you with the order?”
Customer: “No, just the one girl. She was confused and didn’t do it right, and now I don’t know if my order is right.”
Me: “Let me look your order up in my system and make sure it was right.”
Customer: “Does it tell you who did the pickup so that you can talk to her?”
I’m becoming increasingly aware that this customer is not joking.
Me: “Can you tell me what she looked like?”
Customer: “She has pink hair.”
I am the only person with pink hair.
Me: “Okay. I know who that is. I’ll make sure she knows about this incident and gets the proper training.”
Customer: “Thank you. That makes me feel better. I was so confused.”
Good to know we’re all interchangeable, faceless drones to some customers.