Due to sickness and other circumstances, our fabric department lead has been out since Saturday. It’s Monday, and I’m trying to price and put away her freight for her. I’m not thrilled about it, and other things have made the day stressful, as well.
I know very little about fabric — basically just how to cut it and where most of it is — and the other coworker who would be able to answer fabric questions better than me has been out sick, also.
I tend to make faces that display my feelings. Masks don’t help the face thing, though most customers understand that I can’t help them.
I have a customer come up to ask me a question.
Customer: “I’m making a rag quilt.”
I know nothing about quilting except what my mom has mentioned from when she quilted years ago. I make a face that says, “Oh, shoot, I know nothing.”
Me: “I don’t know much about quilting. The two ladies who do aren’t here today.”
Customer: “Is there someone I can call?”
My immediate thought is, “I can’t give out personal phone numbers.” Also, literally no one else in the building is going to know anything more about quilting than I do.
Me: “Um, no. Hopefully, [Fabric Lead] will be here tomorrow.”
At this point, I’m trying to help another customer who needs fabric cut. The first customer makes a point of checking my name tag and saying my name out loud as she walks away as I try to suggest that she call tomorrow.
A few minutes later, I hear the code called for a manager up front but don’t think much of it. My co-manager comes over to me a little after that to ask me about the customer.
Co-Manager: “Did you help a lady making a raincoat?”
Me: “A raincoat? No. But I did have a lady who wasn’t happy with me.”
Co-Manager: “The lady I just talked to? Yeah, she said you rolled your eyes at her.”
Me: “I didn’t roll my eyes. I made a face because I couldn’t help her.”
Co-Manager: “Yeah, I didn’t really believe her. Your customer service is usually pretty good. I just wanted to let you know. She said she was going to take her business to [Nearby Town].”
Me: *Making a face* “Good for her. We probably didn’t want her business anyway.”
A little bit later, I’m whining about the issue to a coworker.
Me: “Yeah, this customer told [Co-Manager] I rolled my eyes at her. I just made a panicked face because I couldn’t answer her question.”
Coworker: “I know that face!”
Sigh. Apparently, I have to work on not making faces when I answer questions.