Biased Against Whiny Customers

, , | Right | January 5, 2019

(I am shopping in a local craft shop when a woman walks up to me. I once worked in the company but now work for a competitor and often do answer questions out of habit. I had seen this woman standing near the counter while the staff was busy attending to a long line of customers.)

Customer: “Where’s the binding bias?”

Me: *pointing to a wall* “It’s over there.”

Customer: “Where?”

Me: *walks to the spot where the bias is* “It’s right here.”

Customer: “I want [size and colour].”

(She’s not even looked where I am pointing.)

Me: “Yes, it’s right there.” *starts walking off because I realise she just wants a personal shopper*

Customer: *whining* “Why won’t anyone help me?”

Me: “I have helped you.”

Customer: “I need help getting what I need; no one will help me.”

Me: “Well, then, go over and get a staff member to help you. I don’t work here.”

Customer: “They ignored me.”

Me: “They were serving customers; if you want help then get in the line and wait.”

Customer: “I don’t want to wait; you help me.”

Me: “I’ve already helped you and I’m trying to do my own shopping here. You need to do it yourself if you don’t want to wait.”

Customer: *whining* “Why won’t anyone help me?”

(I just walked off.)

 

Unfiltered Story #125711

, , | Unfiltered | November 13, 2018

(I’m the checked-out customer in this story. I was hand-crafting watch straps for gifts and needed to purchase buckles.)

Clerk: “Hi. What can I help you find today?”

Me: “I’m looking for buckles that are an inch wide or smaller.”

Clerk: “We have some that are three quarters of in inch. Will those work?”

Me: “Oh, I really need them to be smaller than an inch.”

Clerk: *confused*

Me: *face-palm*

(I was so embarrassed I bought twice as many as I needed!)

Maxxed Out

, | Right | October 18, 2018

(I am working away putting stock out when a customer pops up behind me.)

Customer: “Do you know if TK Maxx is open today?”

(TK Maxx sells completely different stuff to my shop and is on the other side of the city in a completely different place.)

Me: “Erm, no…”

Customer: “No, it’s not open, or no, you don’t know ?”

Me: “Well, I don’t work there so I wouldn’t know…”

(She turned and walked away with a huff. Maybe she thought all retail workers have some kind of hive mind?)

Stock Is Being Liquidated And Metriculated

| Dorking, England, UK | Working | March 21, 2016

(I need a large frame for an art project. Seeing that a frame shop is closing down in two days, I wander in. Unfortunately, the measurements I have are in centimetres and everything is labeled in inches.)

Me: “Excuse me; I’m looking for a frame that’s 82 cm by 39 cm.”

Worker: “Don’t care. I don’t work in metric.” *wanders off*

(I think I know why that place closed down.)

Sage Age Advice

| USA | Right | November 1, 2013

(I’m head cashier in a craft store, and do all the returns. I have a couple come in with several bags and are rummaging through receipts. I start working through their transactions and find items that aren’t from my company and items without receipts.)

Me: “I am sorry, ma’am, but I cannot process a return for these items.”

Wife: “You should give me the money for these items anyway, because I have had a hard life! I have to take care of my mother and my four siblings!”

Me: “I can understand that, but—”

Wife: “What do you know about taking care of the elderly?”

Me: “Since I was 12 I cared for my father with cancer, who died when I was 18. Then my uncle was diagnosed also with cancer. He passed away two days ago. Between that I have another uncle diagnosed and living with me. Previously, my grandmother who had Alzheimer’s also lived with me and passed last summer. I’m also taking care of my mother who has severe arthritis. I have 5 siblings and 20 cousins, but everyone is dropped on me with no care or help.”

Wife: “I’m so sorry; I guess you do know what it’s like. Does it get better?”

Me: “No, but bubble wrap helps.”

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