Is Nut Getting It
I work in a garage (auto shop) that specializes in EVs. Our troubleshooting can be as much about software as it is about hardware. An angry and annoying customer is having issues with his rather pricey car (the exact nature of the issue isn’t important). My coworker is trying to troubleshoot any software issues the customer might be having:
Annoying Customer: “It’s not software related! It’s mechanical! I know it is! I’m a good driver, so the car must be having issues!”
Coworker: “I’m just troubleshooting—”
Annoying Customer: “—It’s mechanical!”
The annoying customer goes through a tirade of how he knows better, and how he can afford a nice car, so he’s OBVIOUSLY someone important who knows things…
Coworker: “Yeah, now that you’ve said all that, I think there’s a problem with the nut behind the wheel.”
I look up from my paperwork, trying not to smile.
Annoying Customer: “Well, can’t you fix it?!”
Coworker: “I don’t know… sometimes the nuts behind the wheel are pretty bad. Some are impossible to fix.”
Now my manager has looked up. We share a ‘WTF’ look with each other.
Annoying Customer: “You haven’t even checked!”
Coworker: “Yeah, but I can already tell that the nut behind this wheel is one of those very annoying cases. They can really ruin everyone’s day if left unchecked!”
Annoying Customer: “Just fix it!”
Manager: *Walking over.* “What’s the issue here?”
Coworker: “It’s a PICNIC error.”
This one I know: Problem In Chair, Not In Computer.
Manager: “Oh, dear.” *To the customer.* “That’s a pretty serious error, but we can have that fixed in a few hours. I’d suggest going to get something to eat and coming back after lunch?”
We’re walking distance to a mall, so this is a fair request.
Annoying Customer: “Fine, but my nut better be fixed by the time I get back!”
I don’t know how we held that laughter in until he left.
My coworker was able to diagnose the issue (software-related) and installed the fix within minutes. In his paperwork, he labelled it under 1D10T error.
