Oooh, A Different Top

, , , | Right | March 15, 2008

(The company was running a coupon special for 20% off one item ONE COUPON PER PERSON. This one heavily made-up woman caused problems at every coupon sale I ever worked there and this time was no different. She made one purchase and then this happened.)

Woman: “How many of these can I use?”

Me: “It’s one per person, so no more today, but there is another coupon for tomorrow so you can come back and use one then.”

Woman: “What if I send my husband in? Can he use one?”

Me: “Yes, ma’am. He is a different person so that’s fine.”

Woman: “Well, how many can he use?”

Me: “One. It’s one per person.”

Woman: “What if I buy something else?”

Me: “Well you can buy whatever you want, but you can’t use another coupon. It’s one person for the whole day, not one per transaction.”

Woman: “What if I leave and come back in?”

Me: “You’re still the same person.”

Woman: “What do you mean? I’ll have left and come back.”

Me: “Well our doors are not equipped to change your genetic make-up upon entry, so you would still be the same person.”

(The woman stormed off, then returned 20 minutes later wearing a different top. For some reason, she decided to come through my lane again. I refused to let her use it, so she screamed at me and my manager. Eventually, she just wadded up the coupon, hit my manager in the face with it, and ran off cursing…only to return the next morning and repeat the scenario.)

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Honor Among Thieves

, , | Right | February 19, 2008

Me: “Your total is $87.95.”

Customer: “I have a coupon for [Product]. It was for a dollar off.”

Me: “Okay.” (I wait thirty seconds for her to produce it, but she stares blankly at the total on the screen.)

Customer: “Well, aren’t you going to type that in? It’s for one dollar.”

Me: “Ma’am, I just need to see the coupon so I can scan it.”

Customer: “Well I don’t HAVE it with me… It’s at home. I forgot it, but it’s for [Product] for a dollar.”

Me: “Ma’am, I can’t credit you for that unless you bring the coupon with you. You are welcome to bring it next time. Your total today is $87.95.”

Customer: “So, what, you don’t believe me? Why can’t you just give me a dollar off? That’s what the coupon was for.”

Me: “Ma’am, I believe that you bought the product and that you have the coupon at home, but I am unable to give you the discount without actually physically having the coupon in my till drawer.”

Customer: “Well, that’s just the most ridiculous thing I’ve ever heard. What ever happened to the honor system! It’s rude of you not to believe me!”

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The Lady Doth Go For Broke, Methinks

, , | Right | October 30, 2007

(A lady enters the store and gives me a raincheck that expired long ago.)

Me: “Um, ma’am, this raincheck expired 90 days after you received it.”

Customer: “It doesn’t say that.”

(I point to where it does, in fact, say that.)

Customer: *completely seriously* “That wasn’t there before.”

(I hand the raincheck back.)

Me: “Would you still like to buy this product?”

Customer: “Yes, I have this raincheck for buy one, get one free.”


This story is part of our Demands For Discounts roundup!

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