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This Manager Has You Down In The Gutter

, , , , , | Working | May 9, 2018

When I was still a teenager, I worked for a country club. The job was very easy most nights, and the clientele was very polite. The only bad thing about it was our general manager. He was a very pompous man who would eat more than he worked and would get in screaming matches with all the staff. The chefs especially hated him because he was always trying to tell them how to do everything, when he knew nothing about food. There was one night, above all others, that encapsulates him as a manager.

We were hosting a wedding, birthday party, golf tournament, and normal dining. We were very understaffed, and I happened to be sick, so we were all floundering. My supervisor put me on the hostess stand where I wouldn’t have to strain myself too much, but I still had quite a bit to do. At one point my GM approached me and demanded I clean the bathrooms. I tend to get very confrontational when I’m sick, and I told him no. I would not be cleaning a bathroom and dealing with food. That was not part of my duties. I guess he wasn’t expecting that from a young girl, and just scampered off.

I found out the next day what had happened. At some point, one of the women in the bridal party got drunk and tried to flush multiple tampons down our toilet. Our sewage is connected to the kitchen, and sewage water from the bathroom flooded the kitchen. My manager tried to get every person on staff to clean it, but they all had the same response as me. Instead of calling in a cleaner, a plumber, or closing down for the night, he told the dishwashers to just occasionally sweep the sewage water out the back door. He closed down both bathrooms with a full house, and we continued to serve food the entire night.

After all that, this man even had the gall to write up each person who had said no to him for “insubordination.” I quit not too long after. He is still the GM, years later.


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Not Tipped For Great Things

, , , , , | Right | December 7, 2017

(One coworker and I are finishing up working a dinner at a country club with a dozen adults who have been drinking and very needy all evening.)

Customer: “Thank you both so much for your help this evening; you were absolutely wonderful, and so kind to us!”

(The customer hugs both of us as the party is leaving. After cleaning up the tables, my coworker picks up the check.)

Coworker: “Guess how much their bill was?”

Me: “I’m afraid to ask.”

Coworker: “$1,017.”

Me: “Oh, my gosh! What did they tip?!”

Coworker: “Nothing. At all.”

(I suppose some people think that a “thank you” is enough for servers who live off of tips, even if that was the only group my coworker and I were able to serve all night.)

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Backing Up On His Membership

| Right | July 13, 2017

(A club member calls us at concierge:)

Member: “I just backed into a car. If they call you, put it on my bill.”

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Should’ve Ripped You A New One

, | Right | May 11, 2012

(I work at a really nice Country Club on the golf course side of things. Since it is a nice club, it isn’t unusual to get fairly large tips every once in a while.)

Me: “Hey mister, could you break a hundred for me so we split tips tonight?”

Member: *clearly inebriated* “Sure, man, I can totally break that hundred for you!”

(I hand him the hundred dollar bill which he then proceeds to rip in half and then hand back to me.)

Member: “There! I broke it for you.” *walks off laughing with his friends*

Other Member: “Man, what an a**hole. Here’s another hundred for the ripped one. I appreciate y’all.”

(I took the ripped hundred to the bank and they replaced it. I tried to give the other hundred back, but the member refused and said we earned it!)

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How About A Few Reindeer And Elves While You’re At It

, , , | Right | April 2, 2009

Me: “Thank you for calling [Country Club]. This is [My Name]. How can I help you?”

Member: “Hi, I need to make a reservation for dinner tonight.”

Me: “I’m sorry, ma’am, but due to it being Christmas Eve, the club is closing at two o’clock today.”

Member: “…”

Me: “Is there anything else I can help you with?”

Member: “I have never heard of any business closing early on Christmas Eve. It’s not even a holiday, for God’s sake!”

Me: “I’m sorry about that, ma’am; we did send out several emails containing our holiday hours.”

Member: “I don’t read your f****** emails! Either way, it doesn’t matter. We are coming for dinner tonight, so take the reservation for me.”

Me: “We aren’t open for dinner tonight, so I can’t take your reservation.”

Member: “Well, you better take the reservation, because all of my family is coming in from out of town and I told them that we would be eating at the club! We need a reservation for 15 people at seven o’clock tonight.”

Me: “I think we must be misunderstanding each other. There won’t be anyone here at seven o’clock.”

Member: “I pay my dues like everyone else, and I expect you to be open at seven to serve us! Make the reservation!”

Me: “Okay…”

Member: “Do it now!”

Me: “…”

Member: “I pay my dues!”

Me: “Okay, I have to go now.”

Member: “And we want a private room!”

Me: “Good luck with that…”

(To this day, we wonder if they showed up for dinner.)


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