A Pretty Nice Thing To Do

, , , , , , , | Hopeless | March 28, 2018

(I work as a cashier. I am ringing another customer through while a grandmother and her approximately eight-year-old grandson are lining up. They have been talking in hushed whispers until it is nearly their turn.)

Grandmother: “I don’t know. If you want to tell her, go ahead and tell her!”

Eight-Year-Old Boy: *turns to me with a huge grin on his face and with complete confidence* “You’re really pretty!”

(That little boy made my day, and did the same for my coworkers and every customer around. Best customer ever. Thanks, little guy!)

This Is Why We’re In A Recession, Part 72

, , , , , , , | Right | January 9, 2018

(I work as a cashier for a company that requires me to ask a set list of things during the transaction. This particular day, I am working express.)

Me: “Hi there! Did you have a loyalty card?”

Customer: “No.”

Me: “And did you need any bags?”

Customer: “One.”

(I finish scanning in his items.)

Me: “And that’s everything? Your total comes to $60.14, please.”

(The customer pulls out his debit card, flashes it at me, and sticks it in the machine. He pauses, and looks back up to the display screen with a confused look on his face.)

Customer: “The ’60’ on the screen. What’s that?”

Me: “That’s your total, sir.”

Customer: “My total? WHAT’S THAT?!”

(I then had to explain what a “total” was. He paid and left after that.)

 

Related:
This Is Why We’re In A Recession, Part 71
This Is Why We’re In A Recession, Part 70
This Is Why We’re In A Recession, Part 69

Provide Assurance Before Insurance

, , , , , | Working | September 22, 2017

It was near month end when a lot of car insurances were coming due. Near closing time, a young man came in with that tell-tale look of desperation and panic that just told us something was up.

He came to the counter and I was to serve him. He blurted out, “My insurance is due tonight, and I don’t have the right paperwork, and I don’t get paid until tomorrow, and I think I may owe money for some fines, and I don’t know what to do!!”

I calmly took his papers, looked at them and then to him, and said “Okay, first thing we do is PANIC!” I took a beat, held eye contact, then said, “Okay, good. Nailed it. Now we just need to figure out how to make this work for you.”

I don’t think he exhaled the whole time.