Copy That, Not, Part 2

| Ontario, Canada | Extra Stupid, Technology

(At our copy shop, we have prepaid cards to use in the self serve area. Sometimes, the cards don’t activate right after purchasing them. Any time this happens, simply inserting into the receipt printer will activate it. We’re not sure why, but it works.)

Customer: “My card won’t work!”

Me: “Oh, is it saying there’s no money on it?”

Customer: “Ya! And I gave you $3! It ate my money!”

Me: “No, it didn’t. Sometimes, the cards take a while to activate. All you have to do it is put it in the receipt printer, and then it will work. As soon as the card pops back out, it’ll be good to go.”

(The customer storms off. I watch her insert her card into the printer, and then stare are it for almost a minute after it pops back out. She then huffs and makes her way back over to me.)

Customer: “It’s still not working!”

Me: “Yep, it should be fixed now.”

Customer: “But it didn’t work!”

Me: “You haven’t tried to copy with it yet, though. Put it in the copier, and it will work for you.”

Customer: “Just put $3 on my card!”

Me: “I did already. It wasn’t working before, but I assure you, it will work now.”

Customer: “Look, I just want to make copies, and you’re making this difficult for me! I told you already the darn card isn’t working! I put it in the machine like you told me, and then it gave my card back!”

Me: “Yep, so it should work now.”

Customer: “But it didn’t print a receipt!”

Me: “Oh, that’s okay, it will still work. The only reason it didn’t print a receipt is because you haven’t made copies on it yet. But it will work now.”

Customer: “You’re not listening to me! It won’t work! I put it in that machine like you said and it’s still broken!”

Me: “Have you tried putting it into a copier yet?”

Customer: “No!”

Me: “So, go try. It’ll work.”

Customer: *huffs and walks off to put it into a copier*

(It worked.)

Related:
Copy That, Not

Outfoxed By The Xerox

| Sacramento, CA, USA | Extra Stupid

Customer: “Hello, can you get someone to make copies for me?”

Me: “I can make copies for you, ma’am! What would you like copied?”

Customer: *stares at me for several seconds*

Me: “Ma’am?”

Customer: *keeps staring silently*

Me: “What would you like copied, ma’am?”

Customer: “OH! You want me to GIVE you the documents?!”

Water You, Stupid, Part 10

| Seattle, WA, USA | Crazy Requests, Extra Stupid

(Due to a broken water line in the apartments above, our copy shop has been flooded and needs to be closed. All power to the building is shut off and we are currently trying to clean up the mess. Despite this, a customer walks past the barricade and orange cones. I find her standing at one of the copy machines in ankle-deep water while wearing high heels.)

Customer: “Why aren’t your machines on?”

Manager: “Ma’am, the store is flooded.”

Customer: “But your doors are unlocked! Everything should be on!”

Manager: “Ma’am, we are currently in the process of removing everything that was damaged, so we need the doors unlocked to take stuff out.”

Customer: “Well, this is terrible. I’m contacting your corporate office. If your doors are unlocked, everything should be working!” *storms out*

Related:
Water You, Stupid, Part 9
Water You, Stupid, Part 8
Water You, Stupid, Part 7
Water You, Stupid, Part 6
Water You, Stupid, Part 5
Water You, Stupid, Part 4
Water You, Stupid, Part 3
Water You, Stupid, Part 2
Water You, Stupid

Adventures In The Third Dimension, Part 3

| Sacramento, CA, USA | Extra Stupid

Customer: “I want you to take these two pages, which are one-sided, and make me copies that come out two-sided. But print a test copy of it first so I can see it.”

(I print the requested double-sided copy and hand it to the customer. He stares at it for several seconds in silence.)

Customer: “Well, that’s great and all, but what about the other side?”

Me: “Uh, turn the paper over?”

Customer: “OH!”

Related:
Adventures In The Third Dimension, Part 2
Adventures In The Third Dimension

As Easy As 2-1-3

| Ontario, Canada | Uncategorized

(A customer in the self-serve copy area calls over for help.)

Me: “What is it that you need help with?”

Customer: “I don’t know how to make double sided copies.”

(I see that he has two single sided sheets.)

Me: “Okay, so first, put your pages in the feeder, face up. Then, under double sided copying, we’re going to select 1 sided to 2 sided.”

Customer: “No, it should be 2 sided to 1 since we have 2 pages and want to make 1 page.”

Me: “No, the numbers tell the copier how many sides the paper is, not how many pieces of paper you want. We have a single sided original and we want to make a double sided copy. 1-2.”

Customer: “Are you sure?”

Me: “Yes.”

Customer: “No, it’s 2-1.”

(The customer presses 2-1 and hits start. The copier scans both sides of this single sided originals and charges him for 4 copies instead of 2.)

Me: “Wait, no–”

Customer: “Yes, see? I was right!”

Me: “No, look…you weren’t.”

(The customer picks up his copies to see 4 pieces of paper, two of which are blank.)

Customer: “Hey, they came out wrong.”

Me: “Yep, because the setting was supposed to be 1-2.”

Customer: “Can I get a refund for them?”

Me: “No.”

Customer: “Why not?”

Me: “Because you asked me for help. When I told you how to do it, you didn’t listen to me.”

Customer: “But they came out wrong!”

Me: “They came out wrong because you used the wrong setting after I told you what the correct setting was. I’m sorry, I can’t refund you.”

Customer: “So the setting is 1-2 then?”