Two Copyrights Still Make It Wrong

| Absecon, NJ, USA | Crazy Requests, Criminal & Illegal

(If a photo is professionally taken, the photographer legally owns the picture, and we need a release form from them to make a copy of it. It doesn’t matter if it is a picture of you, your child, whatever; they still own that picture. A woman came in to try to make copies of a school photo of her granddaughter.)

Me: “I’m sorry, that’s a professional photo. We legally can’t make copies of it.”

Customer: “Why not? It’s my granddaughter!”

Me: “Yes, but the photographer owns the rights to it. You’d have to get a release form from them for us to make a copy.”

Customer: “Fine. What about this one?”

(The customers hands me the exact same picture, except it is in black and white, not color.)

Me: “…No, still can’t. It’s still a professional photo. It doesn’t matter if it’s not color.”

Customer: “Ugh, fine.”

This Customer Gets Her Own Dedicated Plaque

| ON, Canada | Extra Stupid

Customer: “I’m picking up laminating.”

Me: “Okay, what name is it under?”

Customer: “[Customer Name].”

(I look in the filing system and don’t see any order forms filed under her name.)

Me: “Is there another name it might be under?”

Customer: “[Customer Name].”

Me: “So there aren’t any orders under either of those names. Is there a different name you might have given us when you dropped it off?”

Customer: “No, you called me.”

Me: “Right, but I don’t see it here, so I was just wondering if you gave us a different name.”

Customer: *slowly and condescendingly* “[Customer Name].”

(I ignore the obvious rude and ignorant tone, and proceed to look through ALL files, to see if it was filed wrong. I don’t see the order form anywhere.)

Me: “And it was laminating?”

Customer: “[Customer Name]!”

Me: “I’m asking you what you had done. You had something laminated?”

Customer: “YOU CALLED ME AND SAID IT WAS READY!”

Me: “I understand that. But I don’t see anything here under that name, so I’m trying to narrow down why I don’t see it. Was it laminating?”

Customer: “[Customer Name]!”

(I then look in all the bins and read all the stickers on them to see if we lost the order form, but the order is still in a bin. Nothing.)

Me: “Did someone else pick it up already, maybe?”

Customer: “You called me today! I don’t understand why this is so hard! It’s just a picture!”

Me: “A laminated picture?” *finally realizing she probably meant plaque mounting* “Was it plaqued?”

Customer: “[Customer Name]!”

Me: “I’m not asking for the name, I’m asking if you had it plaque mounted.”

Customer: “[Customer Name]!”

(I look in the area where we keep the plaque mounted pictures, and sure enough, her order is there.)

Me: “It was plaque mounted, not laminated. That’s why I couldn’t find it. They’re in a different spot.”

Customer: “You called me earlier today.”

(I don’t even try anymore. I get her to sign that it was picked up, and say nothing else to her.)

Email Fail, Part 5

| Espoo, Finland | Extra Stupid, Technology

(I work in small photo lab/copy-and-print service. A middle-aged man approaches my counter:)

Me: “Hi there, how can I help you?”

Customer: “I need you to scan this so I can put it in the Internet.” *hands me a paper*

(I was a bit confused and tried not to laugh. The customer had received an e-mail, printed it out, and now needed me to scan it so he could put it on the web!)

Related:
Email Fail, Part 4
Email Fail, Part 3
Email Fail, Part 2