Must Think They Have A License To Print Money

, , , , , | Right | July 8, 2020

A customer is ordering printed programs for an event next week. As it is a large order, policy states we provide a quote and have the quote approved before production begins.

Me: “Okay, sir, looks like your total for all 200 books is going to be $350 before sales tax.”

Customer:What?! $350?! I ordered 100 of these at [Our Other Location] and only paid something like $170!”

I pull out a calculator for the customer to view.

Me: “Yes, and $170 multiplied by two is $340.”

Customer’s Wife: “What are you whining about?! It’s exactly what it should be!” *To me* “Go ahead and print, please. Thank you so much!”

1 Thumbs
365

Refunder Blunder, Part 44

, , , , , , | Right | March 22, 2020

(I’m the supervisor in a retail copy center. I am notified that someone has filed a complaint.)

Me: “Hello, ma’am. I’m sorry to hear you were dissatisfied with our services. Can I ask what happened?”

Customer: “Well, I asked for your clerk to cut my wedding invitations, and she cut them all wrong! We had to fix everything ourselves!”

Me: “My apologies! When was this order placed?”

Customer: “Oh, a couple of weeks ago.”

Me: “We would have been happy to fix the cuts for you free of charge, ma’am. Did you inspect the invitations before you paid for them?”

Customer: “No.”

Me: “Did you contact the store once you got home and realized you didn’t like the way they were cut?”

Customer: “No.”

Me: “Unfortunately, I don’t have any record of this order. Do you know which associate it was that completed your order for you?”

Customer: “No.”

Me: “Do you still have the invitations?”

Customer: “No, we sent them out already! After we had to spend hours fixing them! I want to know how you’re going to make this right!”

Me: “Well, I can offer a refund. Do you have your receipt so I can refund your purchase total?”

Customer: “No.”

Me: “Well, ma’am, I’m afraid there’s not much I can do without any of those things.”

Customer: “This is ridiculous! I want to talk to your manager!”

(I was only too happy to oblige!)

Related:
Refunder Blunder, Part 43
Refunder Blunder, Part 42
Refunder Blunder, Part 41

1 Thumbs
441

When They’re Spouting Spam

, , , , | Right | March 1, 2020

I come into the department to start my shift for the day when a customer comes up and starts talking to my manager about getting things printed.

Customer:
“So, I have some files here on my phone that I want to get printed.”

Manager:
“Unfortunately, we can’t print from your phone. You will need to bring the file in on a USB drive.”

Customer:
“How about you give me your email and you can print them that way?”

Manager:
“I’m sorry, but because of the privacy laws we’re not allowed to accept emails for printing.”

Customer:
“Bulls***, I have already emailed several items for printing today.”

My manager, who has been in since opening, replies very politely:

Manager:
“Well, if you already sent some items to our email, then why don’t you just use that email address again?”

Customer:
“What?”

Manager:
“You just said that you already emailed stuff to us this morning, so why don’t you just send it to that email?”

Customer:
“Fine.”

He storms out. My manager turns to me.

Manager:
“Do I have ‘Stupid’ written on my forehead again?”

1 Thumbs
440

Unfiltered Story #186946

, , , | Unfiltered | February 21, 2020

I am scanning in documents for a customer so he can email them. One sheet is double sided and the other single sided (so it’s 3 imprints total). I finish the scans and his email, then go to ring it up.

Me: That’ll be 80 cents.
Customer: Isn’t it 25 cents per page?
Me: Per side. One was double sided.
Customer: Well I didn’t want that side, it’s in Spanish!
Me: Ok, that’s fine, I’ll change it to two. It’s going to be…
Customer: Here! *throws change* 2 scans at 25 cents.

He leaves without finishing the transaction nor did he give me the right amount of change.