The Prints-iple Of Bluffing

, , , , , | Right | December 18, 2017

(I’m working the counter of the copy center. We are one of the busiest in the metroplex for our company. Because of this, we sometimes have longer turn-times. A customer walks up who needs large-format engineering prints.)

Customer: “I need three of each of these, 24×36 inches.”

Me: “All right, that’s three sets of ten pages, 24×36 inches, black and white. When are you using these?”

Customer: “I need them now. I’m going to wait on them.”

Me: “I’m sorry, but due to the high foot traffic today, we’re not going to be able to have these finished until [three hours from now].”

Customer: “This is unacceptable! I can’t believe you would have this kind of customer service. I come in all the time and I’ve never had to wait!”

Me: “I’m sorry, but we’ve just been slammed all day and are actually double-booked for several times. I’m not sure other orders are going to be finished on time as it is. If I put you before everyone else, it will just exacerbate things.”

Customer: “Well, I’m going to go to [Competitor]!”

Me: “I’m sorry we couldn’t help you today, sir. I hope they are able to finish your order sooner.”

Customer: *extended pause* “When can you have these done again?”

(We get a lot of customers that think we just don’t want to help them out, but we’re genuinely that busy. I guess he was trying to call my bluff.)

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Minimum Wage And Comprehension

, , , , , | Working | September 15, 2017

(I’m the manager of a small copy center, which is part of a larger store. The store manager refuses to pay more than minimum wage for the work that needs doing in my department, and therefore, our only applicants for open positions are the sorts of people who have never used any of the print machinery before and are just in need of any old job they can get. We go through employees like crazy, because none of them can seem to learn everything that’s needed to work effectively in the department. Customers complain, important and high-dollar print orders are ruined, turn-around times or prices are botched, we’re left bending over backwards to make the problems right with the customers, and the new hires are let go. Rinse, and repeat. The most recent new hire takes the cake…)

Me: “Okay, [New Hire]. I need to go take my lunch break really quick. All I need you to do is take the packages out of THIS box, and put them into THIS cabinet.”

(Note that I have put the box beside the indicated cabinet, and I have showed her both the box and the cabinet she needs to put things into. It’s a super simple task, but having the new hire handle it will help her familiarize herself with how we handle delivered supplies, and where this particular product belongs in the shop. I ask the new hire if she’s okay if I leave for lunch. She says, “Yep!” and off I go to my lunch. Thirty minutes later, when I return, the box is still sitting where I left it, full.)

Me: “Uh, [New Hire], was the department busy while I was away?”

New Hire: “No.”

Me: “So… what happened to putting the packages into the cabinet?”

New Hire: “…I wasn’t sure what you wanted me to do.”

(After a couple more attempts at explaining, I actually had to take a ream of paper from the box, open the cabinet, and put it on the shelf before she grasped what I meant. And this gal was a high school graduate who had just started college!)

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What A Counter-Feat!

, , , , | Right | June 26, 2017

Me: “That will be $2.50, sir.”

Customer: “This should cover it.”

Me: “I’m sorry, sir, but you can’t pay with a copies of a dollar bill. They’re not even in color.”

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