Must Think They Have A License To Print Money

, , , , , | Right | July 8, 2020

A customer is ordering printed programs for an event next week. As it is a large order, policy states we provide a quote and have the quote approved before production begins.

Me: “Okay, sir, looks like your total for all 200 books is going to be $350 before sales tax.”

Customer:What?! $350?! I ordered 100 of these at [Our Other Location] and only paid something like $170!”

I pull out a calculator for the customer to view.

Me: “Yes, and $170 multiplied by two is $340.”

Customer’s Wife: “What are you whining about?! It’s exactly what it should be!” *To me* “Go ahead and print, please. Thank you so much!”

1 Thumbs

Refunder Blunder, Part 44

, , , , , , | Right | March 22, 2020

(I’m the supervisor in a retail copy center. I am notified that someone has filed a complaint.)

Me: “Hello, ma’am. I’m sorry to hear you were dissatisfied with our services. Can I ask what happened?”

Customer: “Well, I asked for your clerk to cut my wedding invitations, and she cut them all wrong! We had to fix everything ourselves!”

Me: “My apologies! When was this order placed?”

Customer: “Oh, a couple of weeks ago.”

Me: “We would have been happy to fix the cuts for you free of charge, ma’am. Did you inspect the invitations before you paid for them?”

Customer: “No.”

Me: “Did you contact the store once you got home and realized you didn’t like the way they were cut?”

Customer: “No.”

Me: “Unfortunately, I don’t have any record of this order. Do you know which associate it was that completed your order for you?”

Customer: “No.”

Me: “Do you still have the invitations?”

Customer: “No, we sent them out already! After we had to spend hours fixing them! I want to know how you’re going to make this right!”

Me: “Well, I can offer a refund. Do you have your receipt so I can refund your purchase total?”

Customer: “No.”

Me: “Well, ma’am, I’m afraid there’s not much I can do without any of those things.”

Customer: “This is ridiculous! I want to talk to your manager!”

(I was only too happy to oblige!)

Refunder Blunder, Part 43
Refunder Blunder, Part 42
Refunder Blunder, Part 41

1 Thumbs

When They’re Spouting Spam

, , , , | Right | March 1, 2020

I come into the department to start my shift for the day when a customer comes up and starts talking to my manager about getting things printed.

“So, I have some files here on my phone that I want to get printed.”

“Unfortunately, we can’t print from your phone. You will need to bring the file in on a USB drive.”

“How about you give me your email and you can print them that way?”

“I’m sorry, but because of the privacy laws we’re not allowed to accept emails for printing.”

“Bulls***, I have already emailed several items for printing today.”

My manager, who has been in since opening, replies very politely:

“Well, if you already sent some items to our email, then why don’t you just use that email address again?”


“You just said that you already emailed stuff to us this morning, so why don’t you just send it to that email?”


He storms out. My manager turns to me.

“Do I have ‘Stupid’ written on my forehead again?”

1 Thumbs

Unfiltered Story #186946

, , , | Unfiltered | February 21, 2020

I am scanning in documents for a customer so he can email them. One sheet is double sided and the other single sided (so it’s 3 imprints total). I finish the scans and his email, then go to ring it up.

Me: That’ll be 80 cents.
Customer: Isn’t it 25 cents per page?
Me: Per side. One was double sided.
Customer: Well I didn’t want that side, it’s in Spanish!
Me: Ok, that’s fine, I’ll change it to two. It’s going to be…
Customer: Here! *throws change* 2 scans at 25 cents.

He leaves without finishing the transaction nor did he give me the right amount of change.