Unfiltered Story #117793

, | Unfiltered | July 31, 2018

(I work as a cashier. An older lady is coming through my line with only three items. I finish ringing her up.)

Me: Okay, that’ll be [Total].

Customer: No, the salmon is suppose to be [Price]. It’s on sale.

(I look at my screen, where I have the regular prize for the salmon and then the discount is subtracted so I have to do some quick math. It takes a few seconds.)

Me: Well, it does cost [Same prize as the customer saw].

Customer: (Annoyed) Then I’ll just have to go down there and check myself.

Me: No, no the salmon is [Prize].

Customer: Oh, it is? Why do you say [Total] then?

Me: (Pointing to her two other items) Because you also bought these two.

Customer: How was I suppose to know what you meant?

Me: But I told you your total?

Customer: That’s very confusing.

Me: Have a nice day.

Unfiltered Story #115268

, | Unfiltered | June 28, 2018

(I’m working the self-service checkout. There are six machines but currently I have no custormers so I’m cleaning one of the machines at the far end of the self-checkout area. A customer walk in, look around and then walk straight down to the one machine I’m cleaning. I have a roll of paper towels and the cleaning spray sitting on the scanning area and is clearly working. The customer puts down his basket and start to pick up items out of his basket.)

Me: Excuse me, but I’m currently cleaning this machine, could I get you to use one of the free ones instead?

Costumer: Oh, I’m sorry, I didn’t notice.

(The costumer walks of to one of the other machines. This appens at least once every shift.)

The Terrible-Twos And The Terrible Parents

, , , , , | Right | March 9, 2018

(I work at the self-service checkout. A mother and her young son, probably around two years old, come and start scanning their items. The son is very energetic and he starts to climb up on the part of the machine that weighs the items. A messages pops up on the screen saying that there’s an unknown item in the bagging area.)

Me: “I’m so sorry, but this part of the machine is actually a scale, so when your son is climbing around on it, it gets all confused. You won’t be able to continue to scan until he’s down from there.”

(The mom doesn’t speak very good Danish and is obviously a little confused, but she grabs her son and puts him on the floor. He immediately runs out of the self-service area and stands at the front end of the store. The mother looks after him, but then continues her scanning, so I follow the boy to keep an eye on him. Usually, kids will run over to the bakery department to look at cakes, but not this boy. When he sees I’m following him, he starts to run, laughing, towards the store exit. Even though I’m not supposed to leave the self-service area, I decide to follow him, to see if he is actually going to leave the store. I doubt that he will, but our store is placed on a very busy street that has a lot of both bikes and cars. The boy runs out of the store, and I start running after him. I almost lose him out on the sidewalk, because there are people everywhere, but I manage to grab him right before he enters the busy bike lane. I pick him up, and he grins at me. I carry him back into the store and give him to his mother.)

Me: “You better hold on to him. I just got to him before he ran out onto the road.”

Mother: “Oh, okay.”

(She picked him up and held him for the rest of the transaction. I didn’t get a thank-you.)

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A Fee-ble Excuse

, , , , | Right | February 7, 2018

(I work in the support department of a webhotel provider, answering the phones. I take a call from a customer who is calling in because his website has been suspended due to lack of payment.)

Me: “You have reached [Provider], [My Name] speaking.”

Customer: “Yes, hello. My site has been suspended, and I need to get it re-opened.”

Me: “Certainly, sir. What is the name of your site?”

Customer: “It’s [domain].”

(I look up the customer’s account in our system.)

Me: “Ah, yes. I can see that you have missed paying for the renewal of your webhotel.”

Customer: “I know; that’s what it says when I load my site. Can you please send me the invoice, so I can pay it?”

Me: “We have already sent it to you. I can see in our records that we have sent several reminders to you by email over the last few months before suspending your site.”

Customer: “Oh, yes. I saw those, but I thought they were scam emails, so I didn’t read them.”

(The customer opens his email and I direct him to click the invoice link.)

Customer: “Wait. There’s a late fee on here. I’m not paying that. You didn’t send me my invoice on time. You usually send it as a regular letter.”

Me: “We used to send a letter alongside the emails before, yes, but we have gotten a new system since then, so we are no longer able to do that. Still, we have sent the invoice to you several times via email. You have no excuse not to have seen it.”

Customer: “I work in security, so I know people can send fake emails. That’s why I always assume the emails I receive from you are scam mails, just using your logo. I work with physical security, so I don’t know any of that online stuff.”

(At this point, I give the customer a detailed explanation of how he can tell a potential scam email apart from the official emails we send, by checking that the invoice link points to our domain. He is still insistent that it is our fault he didn’t pay on time because we didn’t send him a letter, even though he totally ignores the emails we send him without even opening them.)

Customer: “Fine, I’ll pay the late fee, since it’s apparently so important to you, but I’m not happy with your level of customer service.”

(Apparently it is unreasonable for a webhotel provider to communicate purely via email.)

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Unfiltered Story #104540

, , | Unfiltered | January 29, 2018

(I work as tech support at a web-hosting company. Some times we have customers turning up on our chat-support, who seem like they’ve never used a chat before, or aren’t aware they’re writing with a real person.)

(The customer clicks the chat button.)

Me: “Welcome to [company name] support; how may I help you?”

Customer: “I have an email address.”

(I pause, while I wait for the customer to elaborate.)

Me: “Yes? Can I help you with something?”

(There is a long pause, and then the customer disconnects.)