A Fee-ble Excuse

, , , , | Right | February 7, 2018

(I work in the support department of a webhotel provider, answering the phones. I take a call from a customer who is calling in because his website has been suspended due to lack of payment.)

Me: “You have reached [Provider], [My Name] speaking.”

Customer: “Yes, hello. My site has been suspended, and I need to get it re-opened.”

Me: “Certainly, sir. What is the name of your site?”

Customer: “It’s [domain].”

(I look up the customer’s account in our system.)

Me: “Ah, yes. I can see that you have missed paying for the renewal of your webhotel.”

Customer: “I know; that’s what it says when I load my site. Can you please send me the invoice, so I can pay it?”

Me: “We have already sent it to you. I can see in our records that we have sent several reminders to you by email over the last few months before suspending your site.”

Customer: “Oh, yes. I saw those, but I thought they were scam emails, so I didn’t read them.”

(The customer opens his email and I direct him to click the invoice link.)

Customer: “Wait. There’s a late fee on here. I’m not paying that. You didn’t send me my invoice on time. You usually send it as a regular letter.”

Me: “We used to send a letter alongside the emails before, yes, but we have gotten a new system since then, so we are no longer able to do that. Still, we have sent the invoice to you several times via email. You have no excuse not to have seen it.”

Customer: “I work in security, so I know people can send fake emails. That’s why I always assume the emails I receive from you are scam mails, just using your logo. I work with physical security, so I don’t know any of that online stuff.”

(At this point, I give the customer a detailed explanation of how he can tell a potential scam email apart from the official emails we send, by checking that the invoice link points to our domain. He is still insistent that it is our fault he didn’t pay on time because we didn’t send him a letter, even though he totally ignores the emails we send him without even opening them.)

Customer: “Fine, I’ll pay the late fee, since it’s apparently so important to you, but I’m not happy with your level of customer service.”

(Apparently it is unreasonable for a webhotel provider to communicate purely via email.)

Unfiltered Story #104540

, , | Unfiltered | January 29, 2018

(I work as tech support at a web-hosting company. Some times we have customers turning up on our chat-support, who seem like they’ve never used a chat before, or aren’t aware they’re writing with a real person.)

(The customer clicks the chat button.)

Me: “Welcome to [company name] support; how may I help you?”

Customer: “I have an email address.”

(I pause, while I wait for the customer to elaborate.)

Me: “Yes? Can I help you with something?”

(There is a long pause, and then the customer disconnects.)

Comeback To That Comeback

, , , , , , | Related | October 17, 2017

(I don’t catch the first part of this conversation, but the gist of it is: My brother-in-law makes a comment to my niece, she makes a comeback, and is told off for it with this parenting gem.)

Sister: “I don’t care if you’re insulting, just so long as you’re witty! Now, something that might have made a better comeback..” *whispers into [Niece]’s ear*

Niece: “Okay. Daddy, can you say it again?”

Brother-In-Law: “[Niece], I have a bag here; I’d like you to put your attitude into it.”

Niece: “Silly Daddy, my attitude wouldn’t be able to fit.”

Wearing Me Out

, , , , | Learning | September 28, 2017

(At a “How To Get A Job” course, we’re talking about interviews and how to dress for them.)

Lecturer: “How do you know how to dress to suit a given job?”

Student #1: “You could call and ask.”

Student #2: *mimes holding a phone* “Hi. What are you wearing?”

That’s My Doodle And I’m Stick-Figuring To It

, , , | Learning | August 24, 2017

(I have gotten some comments from a teacher on a paper I am writing, and see the start of one above a word, so I write an email with a question about it.)

Me: “Above the word ‘stability’ you have made a small doodle which looks like it could be either a dancing stick-figure or a drunk swastika.”

Teacher: “What an imagination!”

Page 2/212