An Injustice Caused By The Police

, , , , | Right | February 12, 2019

(I work as a server at a fast food restaurant. We have a multi-lane drive-thru, and servers run out to the cars to serve them.)

Me: “Welcome to [Restaurant]. How may I help you?”

Customer: “Finally! I’ve been waiting fifteen minutes for service!”

(I know for a fact that he hasn’t been waiting nearly that long, but I don’t say anything.)

Me: “My apologies, sir. What can I get for you?”

Customer: “I want [largest family meal on our menu].”

Me: “Will that be all, sir?”

Customer: “Yes, and I want the police discount.”

(The police discount is 50% off a meal. Company policy doesn’t allow us to give it on family meals, only individual meals.)

Me: “Sir, I can’t give you the police discount on a family meal, only an individual meal.”

Customer: “But I’m a police officer.”

(The guy is in a regular car and isn’t in uniform. Whether or not he is a cop, I don’t bother asking.)

Me: “Even if that’s the case, I can’t put it on a family meal.”

Customer: “Let me speak to your manager.”

(I go inside and get one of my assistant managers, since the general manager isn’t here.)

Manager: “What seems to be the problem, sir?”

Customer: *relays his version of the story*

Manager: “Sir, we can’t give you the discount on that meal.”

(After a bit of back-and-forth between them, the dude drives off. The next day the guy comes back, conveniently while someone from corporate is at the store. I am outside when this happens, but this is how I think it went down from what I am told.)

Customer: *to the manager he talked to last time* “I want my food, and if you don’t give it to me, I will post a 45-minute video on every social media site about my horrible experience.”

(My manager gets ready to call his bluff when the corporate guy walks up.)

Corporate: “What’s the problem?”

Customer: *tells the story from the previous day and his bulls*** ultimatum*

Corporate: *to manager* “Just give him the food for free.”

Manager: *reluctantly* “Yes, sir.” *proceeds to ask the customer what he wants*