(I am working third-shift in a convenience store. One night, a somewhat intoxicated woman comes in carrying a handful of sunglasses.)
Woman: “Hi. I need to return these sunglasses.”
Me: “Hello. I can help you with that; I just need to see your receipt to process your refund.”
Woman: “They didn’t give me no receipt! Just give me my money back.”
Me: “No problem; I can reprint your receipt. When did you purchase these items?”
Woman: “Um, Tuesday?”
Me: “Okay, and about what time on Tuesday?”
Woman: “I don’t know; my sister actually bought them… from [another location]. Just give me my money!”
(At this point the customer staggers and knocks over a jerky display.)
Me: *having lost all patience* “Lady, you stole these sunglasses, didn’t you?”
Woman: “Please, just give me my money! I need some money, please!”
Me: *taking the sunglasses and putting them on the back counter* “No, I think I’ll call the police, instead.”
(The woman cussed me out and fled the store. The next day the district manager sent out an email warning about a woman who stole some sunglasses from [other location]. I called him and told him I had them right here with me.)