Tearing Down Your Demands

, | OH, USA | Right | May 24, 2017

(I am standing in line at a gas station/convenience store. It’s fairly busy. While the cashier is waiting on the customer in front of me, a man comes in looking very upset.)

Man: “HEY!”

Cashier: “I’ll be right with you, sir. I need to finish with the people in line.”

Man: “No, I just need to wash my clothes. NOW!”

Cashier: “Sir, we’re a gas station. We don’t wash clothes.”

Man: “Why is the ‘laundry mat’ closed?”

Customer At Register: “The laundromat next door?”

Man: “Yes! Shut up! I’m talking to HIM!” *points at cashier*

Me: “The one that is being torn down?”

Man: “YES! Why is it closed? I need to wash my clothes!”

Cashier: “Sir, I really can’t help you. The building next door is not part of our business. It is being torn down. They are no longer in business.”

Man: “D*** it! Open it now! I have to wash these clothes. I have places to be. I’m in a hurry.” *he slams his fist on the counter and starts to lean over towards the cashier*

(By now the first customer has left. The cashier is looking tense. I put my items on the counter and step outside to call police. They arrive fairly quickly. The man is still inside, yelling. The police escort him outside; I pay for my things and return to my car. As I’m getting in the car I hear him.)

Man: “But the door is wide open! All the front windows are still there. They can’t be out of business or they would lock the door!”

Cop: “Sir, I’m pretty sure they aren’t locking the door because there’s literally only one wall still standing.”

Will Have To Accept Their Parking Lot In Life

, | NJ, USA | Right | May 18, 2017

(We are a deli and convenience store in a very affluent and entitled community which gets SLAMMED at lunchtime. From 11:30-1:30 parking is hard to find. A woman calls the counter where I am taking orders and working register.)

Customer: “This is unbelievable! I’ve been waiting for a parking spot for over ten minutes! I’m a busy woman; you need to bring my order out to my car and I will give you the money! You also need to pick up some–” *lists a bunch of snacks and sodas* “–and bring it to me.”

(I’ve noticed the customer’s Maserati in the middle of the parking lot holding up traffic. She’s been waiting not more than 90 seconds.)

Me: “Ma’am, I’m sorry, but it is the lunch rush hour and no employee can leave the counter. Also, we do not gather your drinks and snacks. That is a service we do not provide, nor is bringing your order out to your car. You must get them yourself and bring them to the register to be checked out.”

Customer: “I have to bring my child’s lunch to school. I’m already 20 minutes late from the nail salon! I demand you bring my stuff out to my car!”

Me: “Ma’am, you want me to spend 10 minutes gathering your snacks for you, ring it up at the register, run to your car, get your money, go back to the register to get your change, and then run your money out to your car again, making every single other person’s order late?”

Customer: “Yes, or I am never coming back here again!”

(I didn’t end up doing any of that, and she screamed at us that we provided horrible customer service and she was never coming back again. Lo and behold, she was back the next day three times to buy her family breakfast, lunch, and dinner.)

Pulled Up The Wrong Character Card

, | USA | Right | May 6, 2017

(I work at a convenience store that also has a movie rental system. Customers can rent with our store card, and it files their names, address, phone number, and driver’s license. We can look people up when they don’t have their cards, but it’s MUCH faster to simply scan the card.)

Customer: *walks up to the counter and puts down two movies to rent*

Me: “Hello! Do you have a [Store] card with you today?”

Customer: *really confused* “You need my card?”

Me: “Yes, it pulls up your account so I can rent out your movies.”

Customer: *still incredibly confused* “Why? Can’t you see who I am?”

Me: “…”

(This was not a celebrity or even a regular customer, just some guy. It took all I had not to ask if he could tell my account number, full name, address, phone number and driver’s license just by looking at me.)

The Cold Never Bothered Them Anyway

| USA | Right | May 6, 2017

(I work at a convenience store that also has a pharmacy. Today the temperature high was about 39 degrees (just under 4 degrees Celsius), and I’m stationed at the register closest to the doors. While I’m shivering, an older woman walks in wearing capris and a short-sleeve shirt. Not ten minutes later, a man walks in wearing a t-shirt and shorts. Right on cue, one of our pharmacy techs is ready to check out at my counter.)

Me: “Dude, that’s the SECOND person I’ve seen in the last fifteen minutes walk in wearing a t-shirt and shorts.”

Pharmacy Tech: *bundled in a down jacket and a scarf* “Are you serious? I know the high was supposed to be close to 50, but STILL.”

Me: “I figured one was just a fluke, but two in a row is just weird.”

Pharmacy Tech: “Don’t worry; next week they’ll be at my counter getting antibiotics for the flu.”

The Growing Lines Do Not Register

| USA | Right | May 5, 2017

(Although there are usually three to four registers open at a time, a lot of people tend to stand in the middle and just go to whichever one opens up next… which takes twice as long. Try as we might to get people to form lines at EVERY register, it’s just a waste of oxygen. On this day, the ‘line’ is backed twenty-people strong. I am opposite another register, and both of us are finishing up a current transaction when a happy, clueless, older couple with a full shopping cart take a firm stance in the middle.)

Coworker #1: *shouting from the corner* “I’M OPEN OVER HERE!”

Couple: *looks over happily but doesn’t move, still watching both me and [Coworker #2] finish up*

Me: “Yeah, no. They don’t care.”

(Some people duck out of line behind them and make a beeline for Coworker #1.)

Coworker #2: *loudly* “Nope, they’re just going to stand there and take up both lines to see who finishes up first. Maybe I’ll just go stand in the corner!”

Me: *snorts and sends my customer on their way*

(The happy couple drifted over, still seemingly clueless. And what do you know? As soon as they moved, lines were able to form at every register!)

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