Can’t Take The Weight Of Her Daughter’s Behavior

| Oklahoma City, OK, USA | Family & Kids, Food & Drink

(I am at the cash register ringing up people when I notice a mother and her daughter walk in the store. The little girl goes one way, towards the frozen yogurt, and the mother goes the other. The girl gets the biggest cup we offer and fills it all the way to the top with frozen yogurt and puts the dome lid on, then proceeds to fill it up the rest of the way with toppings. Like all frozen yogurt establishments, the price is dependent on the weight of the items. The mother and daughter walk up to the register at the same time.)

Me: *as I start ringing up the mother’s items* “Can I get you ladies anything else?”

Mother: “No, that’s it.”

Me: *talking to the daughter now* “Okay, sweetie, can you please put your yogurt on the scale so I can figure up the price?”

(Daughter complies and puts her yogurt on the scale. I quickly noticed this transaction was going awry when the mother noticed the price on the scale said $9.09.)

Mother: “That price can’t be right!” *now talking to her daughter* “Pick that up! Now set it back down! Pick it up! Set it back down!”

(20 seconds of this later:)

Me: “Ma’am, the price isn’t going to change because it’s dependent upon the weight.”

Mother: “No! You’re wrong! We came in here last week and got the SAME EXACT AMOUNT of frozen yogurt and it was only $3! How do you even know how much it is per ounce?! There’s no signs!”

Me: “Well, if you would look back at the frozen yogurt section, you would see that there are two electronic signs stating that the frozen yogurt is [price].”

(She looks back at the signs and whips her head back around to me.)

Mother: “Those signs aren’t at eye-level! How is anyone supposed to see those! They don’t walk in the store looking up at the wall when the yogurt is at eye level!”

Me: “I don’t know what to tell you. If you got the same exact amount of yogurt and toppings as last time, which would be almost impossible by the way, the yogurt total today would come out to $3. My guess is that last time you were in here, she was supervised when getting the frozen yogurt.”

(She pauses, stunned for a second that someone dare talk to her or about her darling angel this way.)

Mother: “Well I’m not paying for this s***! This is unbelievable! I want to speak with your manager!”

Me: “I’m the manager on duty. ”

Mother: “Come on, [Daughter]! We’re going to get you ice cream at [Fast Food Place]!”

Daughter: “NO! I WANT THIS ICE CREAM!”

Mother: “Okay, honey, I’ll get it for you this time, but next time mommy isn’t going to spend so much money on ice cream.” *she then turns to me* “We WILL NOT be coming back here… EVER!”

(I physically restrained myself from throat-punching the woman by holding onto the sides of the register.)

Like Popeye To Spinach

| NY, USA | Bizarre, Food & Drink

(It’s nearly closing and there are not many people as we’re in the suburbs, not the city. I watch a woman in her 20s stumbling in, looking really tired or drunk and all out of breath. She stumbles towards to the cashier.)

Woman: “Seaweed… seaweed… dried seaweed snacks.”

Cashier: “Second aisle near the middle.”

Woman: “Thanks.”

(The woman stumbled over, crashing into the first aisle before disappearing from view. A moment later the woman appeared holding several packages of dried seaweed snacks. One package nearly got dropped on the ground before she threw them on the checkout counter along with a bill. She then flopped on the ground opening one of the packages, and shoved as much seaweed as she could into her mouth. The cashier was now done ringing her up and tried handing her change, which she ignored for a while. As there was no one else paying the cashier just sat patiently. A few minutes later, the woman had eaten one entire package. She stood up, full of energy now, took the rest of her seaweed and change and left, walking out really fast. I still don’t know what I witnessed back there.)

You Gave Me Tuna Much

| PA, USA | Bizarre, Food & Drink

Coworker: *to Manager* “We just got a customer complaint. He said we put two scoops of tuna on his sandwich instead of one.”

Me: “That’s the first time I’ve ever heard of a customer complaining because they got extra!”

Manager: “I know, really!”

Has No Loyalty To Common Sense

| Reno, NV, USA | At The Checkout, Crazy Requests, Technology

Me: “If that’s all today, your total is [amount].”

Customer #1: *slides card in card reader* “Why does it say card not recognized?”

Me: *looking at card* “Because that is for [Competing Chain]. We can’t take their cards.”

Customer #1: “Well, that’s stupid. You’re both gas stations. You should honor each other’s cards.”

Me: “I’m sorry, ma’am. I don’t make the rules; I just have to follow them. Do, you have another form of payment?”

Customer #1: “Fine.” *hands over cash*

(I ring up the next customer.)

Me: “If that’s all today, your total is [amount].”

Customer #2: “Oh, I have a loyalty card.”

Me: “Okay, just slide it in the card reader and we’ll see if you have any rewards saved up.”

(Customer #2 slides their card. I see an error message that it isn’t a valid account.)

Me: “Hmm, the card reader didn’t recognize it. Let me try to enter it manually.”

(Customer #2 hands me the card. It is for a grocery chain.)

Me: “Sir, this is a [Grocery Chain] card. We can’t take those here. Do you have a [Our Convenience Store] card?”

Customer #2: “What? But the card says I can use it at the gas station.”

Me: “Yes, at their gas station out front of their store. We can only take our own loyalty cards.”

Customer #2: “Well, that’s misleading.”

(… and this is why I’m incredibly grateful that my last day on that job was last week!)

The Birth Of Assumption

| East Falmouth, MA, USA | At The Checkout, Bad Behavior, Bizarre

(A guy comes in, buys his stuff by credit card, as I hand him his bags and receipt:)

Me: “Have a nice day!”

Customer: “What? The h*** did you know?”

Me: “Sir?”

Customer: “The f*** did you know it was my birthday? You see my ID in my wallet or something?”

Me: “Uh… sir? All I said was have a nice day.”

Customer: “…”

Me: “…”

Customer: “Not ‘Happy Birthday?'”

Me: *trying VERY hard not to smirk* “…No.”

Customer: “Well, this day’s off to a good start…”

Me: *smiling sympathetically* “Have a nice day, sir. And Happy Birthday.”

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