Add An Order Of Tea/No Tea

, , , | Romantic | August 11, 2017

(My husband and I often visit a nearby convenience store that opened recently. Aside from being a gas station primarily, it also has a deli/food area with touch screens for ordering fresh-made food. We’re perusing the options when we see something new…)

Me: “Hey, pretzels! And pretzel bites!” *I tap on it and it gives more options* “This says ‘salt,’ and this one says ‘no salt.’”

Husband: “Can you tap them both?” *does so* “You can! It’s a salt/no salt pretzel.”

Me: *laughing* “I wonder what they’d do for that?”

Husband: “So, do you want a salt/no salt pretzel?”

(Turned out that if you don’t select either option, it came with no salt, so adding the “no salt” option to the screen was a little redundant. Now, every time we order a pretzel there, we make a joke about the salt/no salt options.)

As Good As It Was Before This Customer Turned Up

| Niagara Falls, ON, Canada | Right | July 18, 2017

(I’m a cashier in a small convenience store. I listen primarily to country music at work because it comes in clearly and there are less objectionable lyrics and themes in it. Currently, Toby Keith’s song ‘As Good As I Once Was’ is playing. The customer in the store is a woman of about fifty years of age.)

Customer: *responding to the chorus* “Yeah, that’s what they all say. ‘Oh, honey, you should have seen me twenty years ago! Or even ten! I was awesome then!’ Such a pack of liars!” *she fixes me with a stern look* “Don’t believe them. They’re never as good as they think they were.”

So Many Options And Zero Progress

| OK, USA | Working | July 18, 2017

(The largest chain of convenience stores in our state has been switching over to a “kitchen” format, which I hate. They are trying to focus on food. To order the food, drinks, or frozen treats, one must punch in the order on a screen even though a person is standing right there on the other side of the counter. My first encounter with this system was over a year ago. I thought it was stupid and have not tried it again since. But the kids have asked me to pick up ice cream on the way home and theirs is only 79 cents a cone. Despite a person standing basically in front of me, I have to use the screen. I am not wearing my reading glasses.)

Option #1: “Food, coffee, frozen treat.” *frozen treat selected*

Option #2: “Ice cream, shake, sundae.” *ice cream selected*

Option #3: “Cone, cup.” *cup selected*

Option #4: “Select another, number, cancel.” *select another*

(Select another seemed a perfectly viable option so I pressed it without reading the other options. In all, I ordered three cones and a cup. Just as I finished the last order, the fellow behind the counter speaks.)

Employee: “Whoa! What are you trying to do?!”

Me: “I’m ordering three cones and a cup of ice cream.”

Employee: “Wait a minute! There’s a way easier way to do that! Look at this.”

(He comes around the counter, cancels my order and then:)

Option #1: “Food, coffee, frozen treat.” *frozen treat selected*

Option #2: “Ice cream, shake, sundae.” *ice cream selected*

Option #3: “Cone, cup.” *cup selected*

Option #4: “Select another, number, cancel.” *select number*

Option #5: “A numbers key pad screen pops up. He hits four then cancels then hits three, then hits select another. And proceeds to order the cup.”

Me: “So you just cancelled my order to show me how to do it faster when it basically took you the same amount of time thus doubling my wait?”

Employee: *blank stare*

(I walked out and stopped at a fast food place where I could talk to a person who not only took the order but filled it and handed me the ice creams in a cool little carrier. Sometimes technology is not the answer.)

Your Expectations Are Non-Cents

, , , | Right | July 2, 2017

(A customer comes in and roughly throws a rechargeable card on the desk.)

Customer: “Hey! Top-up!”

Me: “Okay, how much?”

Customer: “One hundred.”

(Then he slams a huge bag of coins on the desk, and throws all of the coins out of the bag.)

Me: “Wow, are you just trying to tell me you want to pay the money with all these cents?”

Customer: “Yes, and what’s the problem?”

Me: “Do you know you can only pay within 2 dollars in cents? That’s the law.”

Customer: “That’s the money. Are you just refusing to count the coins?”

Me: “Yes, I am.”

Customer: “I got all these coins from here, and you are now refusing to take these back? Are you f****** kidding me?”

Me: “No one tells you not to spend your coins every time you got them from the store or someplace else, right? Did I or someone give you that much in once? Huh?”

Customer: “I don’t f****** care. Count it or not?”

(I refused to count the coins, and the customer just kept stalking around the store until my partner came by to help him.)

Their Receipt Has An Attention Deficit

, , , , | Right | June 19, 2017

(Working at a chain convenience store, we accept bottle returns, recently raised to 10 cents each, on any product we sell in the store. A man has come in with two empty cans, which we accept, and his two children. He purchases four beverages with bottle deposits on them, and rather than giving him the 20 cents for his bottles, I just added that amount to his charge as a payment. This shows up on our receipts as a separate payment, very clearly. With four people still in line, he comes back into the store.)

Customer #1: “I brought in two cans.”

Me: “Yes, sir. I added the deposit amount as a payment on your charge.”

Customer #1: “But you charged me for four bottle deposits. You overcharged me.”

Me: “No, sir, you bought four drinks with bottle deposit on them. ”

Customer #1: “Right, but I brought to empties back.”

Me: “Yes, sir. Right here it shows where I credited you those two cans.”

Customer #1: “But you charged me for FOUR deposits!”

(As this conversation is going, two more people have joined the line, and since I’m the only one working, I rush through an explanation of how we handle bottle returns, and how being owed 20 cents doesn’t make the till take off 20 cents. He leaves shortly, but obviously still isn’t quite satisfied with the answer.)

Customer #2: “Wow.”

Me: “Sometimes people pay exactly the wrong amount of attention.”

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