Greeted Not Defeated

| Abisko, Sweden | Working | October 19, 2015

(I have started to work in the store as a clerk.)

Manager: “I would just like to tell you that the locals like you working here in the store.”

Me: “Oh, that’s nice.”

Manager: “Yeah, they think it’s nice that you greet them and say hi when they’re being rung up.”

Me: “So… not all employees greets the customers at the checkout?”

Manager: “No, not at all.”

Me: “Wow… I thought it was something everyone does.”

You Gave Me Tuna Much

| PA, USA | Right | October 5, 2015

Coworker: *to Manager* “We just got a customer complaint. He said we put two scoops of tuna on his sandwich instead of one.”

Me: “That’s the first time I’ve ever heard of a customer complaining because they got extra!”

Manager: “I know, really!”

Has No Loyalty To Common Sense

| Reno, NV, USA | Right | September 21, 2015

Me: “If that’s all today, your total is [amount].”

Customer #1: *slides card in card reader* “Why does it say card not recognized?”

Me: *looking at card* “Because that is for [Competing Chain]. We can’t take their cards.”

Customer #1: “Well, that’s stupid. You’re both gas stations. You should honor each other’s cards.”

Me: “I’m sorry, ma’am. I don’t make the rules; I just have to follow them. Do, you have another form of payment?”

Customer #1: “Fine.” *hands over cash*

(I ring up the next customer.)

Me: “If that’s all today, your total is [amount].”

Customer #2: “Oh, I have a loyalty card.”

Me: “Okay, just slide it in the card reader and we’ll see if you have any rewards saved up.”

(Customer #2 slides their card. I see an error message that it isn’t a valid account.)

Me: “Hmm, the card reader didn’t recognize it. Let me try to enter it manually.”

(Customer #2 hands me the card. It is for a grocery chain.)

Me: “Sir, this is a [Grocery Chain] card. We can’t take those here. Do you have a [Our Convenience Store] card?”

Customer #2: “What? But the card says I can use it at the gas station.”

Me: “Yes, at their gas station out front of their store. We can only take our own loyalty cards.”

Customer #2: “Well, that’s misleading.”

(… and this is why I’m incredibly grateful that my last day on that job was last week!)

The Birth Of Assumption

| East Falmouth, MA, USA | Right | September 19, 2015

(A guy comes in, buys his stuff by credit card, as I hand him his bags and receipt:)

Me: “Have a nice day!”

Customer: “What? The h*** did you know?”

Me: “Sir?”

Customer: “The f*** did you know it was my birthday? You see my ID in my wallet or something?”

Me: “Uh… sir? All I said was have a nice day.”

Customer: “…”

Me: “…”

Customer: “Not ‘Happy Birthday?'”

Me: *trying VERY hard not to smirk* “…No.”

Customer: “Well, this day’s off to a good start…”

Me: *smiling sympathetically* “Have a nice day, sir. And Happy Birthday.”

The Cigarettes Are All Smoke And Mirrors

| Robeline, LA, USA | Right | September 18, 2015

(A customer comes up to the counter and is looking at the cigarette display over my shoulder.)

Customer: “Do you have any [Brand] menthols?”

(I look over my shoulder at that exact brand/flavor then give the customer a sidelong glance. I usually bite my tongue in this sort of situation but I’ve had a long day and can’t resist.)

Me: *grin* “Nope, sorry, those are a figment of your imagination.”

Customer: *pauses then laughs* “I set myself up for that, didn’t I?”

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