Unfiltered Story #110663

, , | Unfiltered | May 10, 2018

(One of the liquor stores in my town is owned and ran by a kindly old man of about 80 y/o. I can look quite young depending on what I wear. It’s the holidays and I’m making plenty of booze runs)

Owner: “Hello, young lady.”

Me: “Hello, sir. Just this, please. (hands over purchase along with ID)

Owner: (takes a couple of minutes to find the date) “Oh you’re an Aries just like me.”

Me: “Yes, sir – go rams!”

Owner: “Haha, yes!” (figures out my age on his calculator, then takes a good long look at me) “26! Why that’s amazing!”

Me: “Thank you, sir.”

Owner: “Yes that’s amazing. Well that’ll be (total) and thank you for having your ID ready. How did you know I was going to ask for it?”

Me: “Oh I know I look pretty young, sir.”

(Thinking to self: actually it’s because we’ve had this exact exchange, almost word for word, about our zodiac sign and my amazing appearance followed by you asking me how I knew you were going to ask me for my ID, 4-5 times in the past 2 months. Old people are cute.)

It’s Becoming Whine Country

, , , , , | Working | May 2, 2018

(At the winery where I work, employees either run the register, serve at the tasting bar, or give tours. I’m trained on all three, but I hate the register because I get really flustered, so I give tours and work at the bar. Less than half of us are trained to give tours, and tours are the main reason I have the job, because I have previous tour guide experience and love it, and they are short on tour guides. Our old manager, who hired every single one of us regular employees, leaves for a new job and leaves detailed notes for the new manager, including what each of us does and is good at. I’m also pregnant, and standing is uncomfortable, but I’m fine if I can walk around. My new manager consistently assigns me to register. On the third day:)

Me: “Can I switch with [Coworker] today and work at the tasting bar? I really don’t like doing register.”

Manager: “No, I need you on register.”

Me: “[Coworker] actually prefers register over tasting bar, though. I’m not good at register; I’m the reason the lines are long.”

Manager: “No, I want you on the register. [Coworker] can do the tasting bar.”

Me: “Okay. Before [Old Manager] left, we had a talk about what my limitations would be now that I’m pregnant, and the register is physically hard for me because it’s standing in one place. At least at the bar I’m walking back and forth constantly, and it’s easier for me.”

Manager: “You’re pregnant? No one told me!”

Me: “It’s pretty obvious, but that’s okay. Or better yet, I could do tours; I see you only have two people doing tours, and we always used to have at least three.”

Manager: “You do tours?!”

Me: “Yeah… It’s why I work here. I thought [Old Manager] included all that stuff in the notes she gave you.”

Manager: “Well, I didn’t actually read them!”

(It was a good thing I finally got off the register, because soon after, the registers were always short and, despite very busy days, our tips jars were much less full than usual. We found out the manager was taking tips to cover the register shortage, rather than trying to figure out why they were short! I left soon after, since I was too pregnant to squeeze through the crowds of customers or stand all day. I’ve been back to visit several times and I haven’t seen that manager at all.)

Email Fail, Part 19

, , , , | Right | April 30, 2018

(My store, like many major chains, is trying to make the switch to email receipts. My store is in Connecticut.)

Me: “Would you like us to email you the receipt?”

Customer: “No, thanks. It’ll be sent to Florida.”

Email Fail, Part 18
Email Fail, Part 17
Email Fail, Part 16

Unfiltered Story #109616

, , | Unfiltered | April 29, 2018

I was working a closing shift one night when I got a phone call from an elderly sounding woman.

Me: “(My Job’s name, My department, My name) speaking, how can I help you”, I put extra emphasis on (My department) because customers tend to think its located directly in the store.

Elderly Woman: “Yes, Hi, my brother used (My company’s delivery service name) and while the service was great and quick, I’d tipped your driver $20, and I know that’s a lot, but its the holidays, so spread the wealth. Anyways, so I tipped him and he had the nerve to say is that all? Can you believe the nerve? How dare you employ someone like that, don’t you care about your customers at all?!”

During this tirade I’m attempting to apologize and explain I am not affiliated with that service and neither is my particular store.

Me: I’m very sorry Ma’am, but….

EW: Its just hard to get to and from your store in (town that’s 45 minutes away). That’s why my brother used this service, after all he swore by it, so then I started to use it…

After about 5 minutes of this I finally get a chance to talk.

Me: I’m very sorry about your driver’s bad behavior, but I’m personally not apart of (delivery service), nor is my store, the only suggestion I can give you is, you should either call your local store or (our delivery service) directly.

EW: NO! You are the first live person I got a hold of, so you HAVE to help me.

Me: I’m very sorry, but I have no authority or even contact in that area so I really can’t do much.

EW: That is not good enough, transfer me to (Her town’s store) so someone can actually help me.

Me: I’m sorry, but our phones are not connected, so I can’t transfer your call.

EW, Then give me someone’s number so I can complain, and I’m not looking up anyone’s phone number, that’s your job.

Me: Again, I’m very sorry, but I don’t have either number.

EW: You’re just being lazy (click!)

When Numbers Lie

, , , | Right | April 26, 2018

(I’m the employee who screws up here. This museum gets a fair number of international visitors. Whenever we have guests from France and Canada, I do my best to switch to French so I can sell them tickets and give them a brief orientation to the museum, telling them where things are and what exhibits are currently open. It draws a fair amount of admiration from my coworkers, and the guests are very appreciative. Note that full-price tickets to this museum are good for two days, but if people come in at the last hour, tickets are half-price and just good for that afternoon. Here’s a transaction from my VERY LAST DAY. This whole exchange is in French.)

Me: *noticing that the two gentlemen approaching my ticket gate were speaking French* “Hello, can I help you?”

Guest #1: “Yes, thank you. We would like two tickets.”

Me: “All right, it’s the last hour of the day, so if you wish to return tomorrow, you can purchase full-price tickets, at $25, or if you just have about an hour, tickets are $12.50.”

Guest #2: “Ah, yes, we leave tomorrow, so we would like two half-price tickets. By the way, your French is perfect!”

Me: “Oh, thank you, but it’s definitely not perfect. Okay, so, two half-price, that will be—”

(I mean to say $25, but I definitely don’t! [Guest #1] hands me $80.)

Me: “Oh, no, that’s too much!”

Guest #2: “But you said it was $80!”

Me: “Oh, my gosh. I am so sorry! I switched the numbers in my head! I meant to say vingt-cinq (25), and I said quatre-vingt (80)!”

Guest #1: *laughing* “We thought it had to be a pretty amazing museum to be that much!”

(Just after he had told me my French was perfect…)

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