The Modern Millennial: Knowing Songs And Crying For $100

, , , , , | Right | January 15, 2020

I’m the stupid customer in this story.

I was in the car and just happened to know the answer to a radio station’s “name that song” challenge. I didn’t pay attention to know what the prize was, but I was so excited I knew the answer that I called in anyway. Surprisingly, I was the right caller! It was a $100 grocery store gift card, not bad! I gave my details, and they called back a week later with details on how to pick up the prize. As I’ve never won a radio contest before, I didn’t realize this meant I had to drive down to the studio during their business hours, which happened to be the same hours I worked plus at least a 30- to 45-minute drive.

I played phone tag for a week or so asking for an alternative, like a friend picking it up for me or for them to mail it to me. They said no, you have to pick it up in person with an ID. Eventually, my employer allowed me to move my lunch break to the last hour so I could rush down to the studio before they closed.

As luck would have it, rush hour was at its peak, add in road construction, a car accident on the side of the road, and a full bladder — in my rush to get out, I didn’t use the bathroom before leaving — and I was frustrated and impatient. Traffic usually doesn’t bother me. I watched the clock tick away as I sat in my car on the road-turned-parking lot. When I finally reached the office building, I ran inside, saw the dark lights and locked office door, and ran crying into the bathroom, ready to burst. I came back outside, sat in the hallway out of the way of foot traffic — except a lone, confused-looking janitor — and cried to myself.

I don’t know why. Maybe it was just the frustration building up, but a twenty-something-year-old shouldn’t be crying over a gift card. I ended up calling the station and leaving a tearful voicemail explaining how I tried my best, I was sitting outside the office seven minutes after they closed, and I would try to come back another time. I guess I sounded pathetic enough that the next day after the weekend, they emailed me a waiver form saying they would mail the gift card, but that I had to sign it saying it’s not their fault if it gets lost or stolen in transit. I signed right away and received the gift card within the week.

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Ten Out Of Ten For Inattentiveness

, , , , , | Working | January 9, 2020

I was in the market for a new car, but I kept putting it off due to the love of my old car, the apprehension of car payments, and the intimidating car-buying process. I had been driving my parents’ old car, sixteen years old, and for several valid reasons, they felt it was unwise and unsafe for me to continue driving it, so they took matters into their own hands. I had visited a couple of dealerships, performed a couple of test drives, and finally decided on what make and model, but was prolonging the choosing of the actual vehicle.

My mother made a couple of phone calls to different dealerships and got me a good deal at one that they had used before, but I would have to go in and actually negotiate. I have had poor experience with the company with servicing my old car, but since it was a different make, different staff, different managers, different building, etc., I figured it wouldn’t hurt to try them. The worker who had been talking to my mom passed me on to a salesman who was pretty nice. 

Throughout the entire process, from inquiries, to test drives, to negotiating, to actually buying the car, I provided all my details several times and on several forms. Yet each time we moved on to the next step, the salesman reverted my information back to my mother’s. I didn’t live with her, so he should have no reason to keep her information attached to me. This even happened after I purchased the car. He had me input my information electronically on their tablet, I also completed a form with the manager that they would give to the RMV, and still, all the information was incorrect. Good thing I noticed before they completed the registration.

After I drove off the lot in my new set of wheels, I awaited the after-sale survey and new buyer emails the salesman told me I would receive. No surprise, my parents received all the emails, and I didn’t receive any. I contacted the dealership again to change my information, and they told me they did after the second time, but I have yet to receive anything from them. My satellite radio subscription went to my parents, as well, so I had to take some time changing that, as well as the service rewards program. The survey also went to my parents.

I remember the salesman asking for all tens so he could get a bonus. I take surveys somewhat seriously, so while many aspects were tens, some were nines, eights, or sevens. I didn’t give horrible remarks, but I thought with all the oversights, giving all tens wouldn’t be truthful. 

He texted me later, asking if I had completed the survey, because “it was done wrong.” I played dumb, pretending that I never received it, reminding him that he had never put in my information correctly at any of the steps, so perhaps my parents received the survey. When it came time to do my 5000-mile service, I went to a different dealership and had my information transferred over.

I told my parents about the survey and the response — they each had accompanied me to different parts of the sale. My dad thought I should have given him all tens because it didn’t really matter. My mom thought I did the right thing. I kind of feel bad about the survey, but at the same time, I kind of don’t.

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Unfiltered Story #182223

, , | Unfiltered | January 9, 2020

I am a Librarian in a busy municipal library. Generally, I do not get many crazy interactions in the Children’s Dept. but this one happened.
Me: Children’s Department, [name], speaking.
Male Caller: HI, is this [name]?
Me: Yes, what can I do for you?
Caller: I want your phone number.
Me: Excuse me?
Caller: I want your phone number.
Me: I’m sorry, I can’t give you that information.
Caller: Why?
Me: That is personal information. You are welcome to talk to me at the Library. Is there a library-related question I can help you with?
Caller: No, I can’t come in, I am at the grocery store buying meat.

Speaking Too Plainly

, , , , , , | Working | January 3, 2020

I was having gallbladder trouble and had already been scheduled for surgery, but I was able to work up until then. I was running errands during my lunch break and decided to go to the drive-thru at a very well-known and widespread fast food establishment, but as I was feeling somewhat queasy I didn’t want to overly stress out my digestive system.

So, I ordered a plain hamburger, specifying “nothing on it.” When I opened my order, it was plain, all right. It was a bare bun that had obviously never contained meat. I had to circle back through the line. The employee seemed surprised that I wasn’t pleased with my order.

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Unfiltered Story #180382

, , | Unfiltered | December 20, 2019

(I work in a call center that sets up medical transportation for people with certain types of health insurance. Before they can actually speak to a representative they have to listen to a brief 30 second recording that reminds them that we require 3 days notice to set up transportation. The recording also reminds them to be prepared to give the CSR the address, appointment date, and phone number of the doctor’s office. SPOILER — some of them call unprepared with this information which gets frustrating. Some of them give us less than 3 days notice, which is even more frustrating since that means I have to call the doctor’s office to verify the urgency of the appointment. This is one of those times.)

Me: Okay ma’am, may I have the phone number to the doctor’s office please?

Woman: I don’t have that information on me.

Me: Ma’am, I advised you at the beginning of this conversation that I need all the trip information to set you up as it is also stated in the recording before you speak to me.

Woman: I already told you that I don’t have that information.

Me: Let me ask you this then. Let’s say something happened where you got sick and you have to cancel your appointment. How would you get in touch with the doctor’s office to let them know?

(You’ll be surprised how well this question works in getting the phone number from the member, a phenomenon I will never understand)

Woman: OOHH, you mean the doctor’s receptionist number?!? That number is ###-###-####

(shaking my head at the ridiculousness of it all)