The Gift Card That Keeps On Giving, Part 9

, , , , , , , | Right | December 28, 2018

When I was working as a cashier, especially around the holiday season when gift card purchases went through the roof, our boss told us it was mandatory to check IDs for any gift card purchases made over $50 if they paid by card. All of the local stores and restaurants in the area were made aware of a series of scams where people were stealing credit cards and running around town to spend the money on gift cards before the victim could cancel the card.

I had a customer come to the register and ask for a single $50 gift card, which is strange, anyway, as we were a sandwich shop; usually large gift card purchase totals were done as several cards of a smaller amount. When she said $50, I was looking directly at the register screen, punching in the security codes necessary to process a gift card while I asked her for an ID.

The woman went crazy at me for racially profiling her, and ranted at the guy standing behind her as she fished cash out of her purse and threw it on the counter it at me, then went into her purse again for her wallet. I told her that the ID was only necessary for credit card purchases, not cash. I said that she hadn’t had cash in hand when she made her request and I had assumed that a large purchase would have been made by credit card, so the ID was no longer necessary. She still thrust her ID within five inches of my face, all the while still ranting at the man standing behind her in line, who stared blankly at her the whole while with his arms folded.

The bills she handed me were two twenties and a ten. By management and corporate rules, I was required to check any bill over $10 with the bill-marker. The woman started screaming again when I marked the bills, and threatened to call the police on me.

Finally, the man who was standing behind her spoke up. He was a regular of mine who managed the game store across the plaza, and he told her flat out that I was doing my job exactly as my management required and that if she had come into his store to make a similar purchase he would have required his employees to take the exact same precautions that I did.

She demanded our names and stormed out with her gift cards, presumably to make calls to both companies complaining that we were racists. My customer friend assured me that he was going to talk to my boss the next morning and warn him about the lunatic woman and her behavior to save my skin. My boss never approached me about the woman so I’m assuming my friend’s call on the matter prompted him to watch the security footage and agree to brush off the crazy woman’s complaint because I was in the right.

Related:
The Gift Card That Keeps On Giving, Part 8
The Gift Card That Keeps On Giving, Part 7
The Gift Card That Keeps On Giving, Part 6

Read It And Cheap

, , , | Right | December 26, 2018

(I am working the customer service counter at a pretty well-known department store that will take ANY return. This is just after Christmas.)

Customer: “I want to return this shirt.”

Me: “Okay, do you have a receipt?”

Customer: “It was a gift.”

Me: “Okay. Well, I can give you store credit. It’ll be [some small amount like five dollars].”

Customer: “That’s outrageous! My friend wouldn’t give me a gift that cheap! I want to talk to your manager!”

(I call my manager, but I know for a fact this item has been on clearance for months. The customer starts calling her friend. She also orders a pizza while she stands there. She keeps telling people in line how unhelpful I’ve been to her. My manager takes forever to get back to the desk, but in the meantime, I guess the customer’s friend calls her back. My manager basically reiterates what I said, and her personality flips. She takes the store credit and runs away.)

Manager: “Why did I come back here?”

Me: “Because her friend is cheap.”

You Got Blood On Your Hands

, , , , , , , | Right | December 21, 2018

I am a cashier at a pharmacy, and we get a lot of unsavory characters. An older man walks in and comes to my counter to complain about a battery he bought for his blood sugar tester. Since it’s a new battery, I can only conclude that the plastic is still on. Lo and behold, I open it up and the plastic is still on.

He thanks me profusely and I wish him a good day, thinking that he is satisfied and will be on his way. He puts a test strip in the machine and takes his blood sugar at the counter. I ask him to please wait until he gets home. He says, no, no it’s fine; this will only take a minute. I again plead with him not to do it because it is very unsanitary to have blood on or around my counter. He argues with me the whole time, and when he finishes I make sure he puts his test strip in the garbage himself; I hold the can up for him since it’s behind the counter.

He starts to get angry at me, saying that it’s no big deal and I’m being dramatic. In my head I say, yes, I am being dramatic that a total stranger is pricking himself on the finger, squeezing blood on a test strip, and had to be coerced to even dispose of it properly. After he leaves, still upset, I make sure I grab the disinfectant wipes and clean every part of that counter.

Should Have Checked Before They Checked

, , , , | Right | December 17, 2018

(I work in a true dollar store; everything really is a dollar or less, so the company cuts corners where they can to save on expenses. Some bank has put out television commercials explaining that their “new” debit cards “work just like a check!” A customer comes up with an armful of items. Not much at all. I scan everything.)

Me: “Your total is [amount less than ten dollars].”

Customer: *silently hands me a card*

Me: “Oh, I’m sorry! We only accept cash or checks.”

Customer: “This is a check.”

Me: “No, it’s a debit card. We only accept paper checks.”

Customer: “This IS a check. It is a check card.”

Me: “Yes, I know. But we don’t accept them. We never have.”

Customer: “You said you accept checks. This is a check card. You will accept it.”

Me: “I’m afraid we can’t. We have never accepted debit cards.”

Customer: “It works just like a check!”

Me: “Actually, it really doesn’t. It takes money from your checking account, yes, but using them requires additional equipment that the store does not have as well as a dedicated phone line, I believe.”

(Our cash registers are extremely barebones. Barely a step above old-fashioned mechanical types as far as capabilities go.)

Customer: “Are you calling my bank a liar?”

Me: “Maybe not a liar, but certainly misleading from the business perspective.”

Customer: “Well I don’t HAVE cash or a check! YOU just lost the store a sale.”

Me: “Sorry?”

They Are Not In Concert With Your Dinner Plans

, , , , | Related | December 4, 2018

(My family is eating Thanksgiving Dinner. We’ve said grace and have been eating for about five minutes, little clusters of us all engaged in different conversations over the meal, when my aunt speaks up.)

Aunt: “All right, everyone!”

(We quiet down, expecting her to have some kind of announcement.)

Aunt: “Your first assigned topic is to discuss your first concert. [My Father], you go first!”

(We all stare at her blankly for a moment.)

Aunt: *more forcefully but with overzealous cheer* “[My Father], what was the first concert you attended?”

(My dad eyed her confusedly, before going back to discussing a recent golf game with my uncle while my aunt scanned the group with an expectant smile on her face. None of us ended up participating in our “assigned topic discussion.”)

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