Setting The Snowcone Tone

, , , , , , | Right | September 4, 2018

(At age 16, I am volunteering for the first time at a concession stand at a college football game to raise money for my church. Directly above the stand, a large sign says, “SNOW CONES $6 CASH ONLY.” Two guys in their twenties, apparently tipsy, come up to the stand.)

Me: “Welcome to [University] Stadium! How can I help you?”

Customer: “Do you have beer?”

Me: “Sorry, but we only sell snow cones.”

Customer: “What? Where can I get beer?”

Me: “No alcohol is sold in the stadium, sir.”

Customer: “You’re f****** kidding me! Since when?”

Me: “As long as I know of.”

Customer: “Are you sure? You don’t have beer?!”

Me: “Quite sure. Would you like a snow cone?”

Customer: “I guess so. How much?”

Me: “Six dollars.”

Customer: “That’s so much!” *looks through his wallet* “Can I have it for five?”

Me: “Sorry, we can’t change the prices.”

(The customer hands me a credit card.)

Me: “Sorry, but the stands on this level are cash only. However, credit cards are accepted at stands on the ground floor.”

Customer: *to his friend* “What the f***?” *they start walking away*

Me: “Sorry for the inconvenience. Enjoy the game!”

Customer: “Are you sure you don’t have beer?”

Won’t Be Seeing You

| IA, USA | Right | August 10, 2016

(I work at a concession stand in my school. A person walks in that I’ve never seen before.)

Customer: “Hey, I’m blind; what do you sell? You’ll have to read it off to me.”

Me: “Oh, okay. Well, we sell hot dogs, nachos, assorted sodas, and candy.”

Customer: “All right. I’ll take one of those hot dogs, and I see you sell pizza. Why’d you leave that out?”

Me: *I left it out because we ran out but I’m confused because he saw it* “Um, we don’t have anymore… I’m sorry, but did you say you SAW it?”

Customer: “Doubting a customer? How rude to treat me! I’m bringing my business elsewhere!”

Me: *to coworker* “This is why I can’t with people sometimes.”

Customer: “What was that? I heard that? Do I need to get a manager involved?”

Manager: *heard the whole thing* “Sir, I think you should, in fact, take your business elsewhere.”

Customer: “Fine! This isn’t the last you’ve seen of me!”

(We haven’t seen him since.)

Giving Her Two Cents On Customer Service

| Pittsburgh, PA, USA | Right | November 14, 2013

(I work as a cashier at a concession stand during high school football games. A young girl and her father walk up to my register.)

Me: *to the father* “Just the cookies for you?”

(The father looks at his daughter and nods his head at her.)

Young Girl: “Yes, please, and I’m paying for them, too!”

Me: “Okay, that’s $1.25, please.”

(The young girl takes out her little change purse and counts out exactly $1.25, then pauses and pulls out two pennies.)

Young Girl: “That’s $1.25, and then a tip for you because you were so nice!”

(The young girl then turns to her father.)

Young Girl: “Mommy says you should tip people when they’re nice to you, and are good at their job.”

Me: “Thank you so much! Have a good night and enjoy your cookies!”

Young Girl: “You’re welcome! Thank YOU for being so nice and smiley!”

(The girl and her father came through my line again later on that evening and, once again, I earned another two-cent tip. We don’t normally take tips in that position, but it absolutely made my night!)

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At Least He Was Knife About It

| Calgary, AB, Canada | Right | August 18, 2013

(I’m volunteering at the concessions area of a local hockey arena. A customer walks up to the counter.)

Me: “Hello, sir!”

Customer: “Hey! Could I get the key to room three?”

(At our rink, the accessing of the rink locker rooms requires a special set of keys. Policy dictates that in exchange for the keys, there needs to be a small deposit. Usually, people give us their house keys or car keys, and we give them the room key. This is an effort to prevent theft and carelessness.)

Me: “No problem! However, there is a small deposit required for the key; something like your car keys or house keys is needed to prevent theft. We’ll give it back once we get the locker room keys back.”

Customer: “Oh, okay. Let’s see here, um…”

(The customer begins rummaging around his coat pockets. Suddenly, he reaches inside his jacket, and pulls out a massive hunting knife and places it on the counter.)

Customer: “Will this be okay?”

Me: *speechless*

Customer: “Great, thanks!”

(The customer takes the locker room keys and walks away. Behind him this entire time, a second customer is waiting in line.)

Customer #2: “Whoa.”

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It Pays to Be Not Always Right

| Austin, TX, USA | Right | October 29, 2012

(I’m the customer at a drink concession stand at a music festival. Sodas are $2 and special flavored waters (watermelon or blackberry) are $3.)

Me: “I’ll have a Sprite.”

Cashier: “We are all out of Sprite, sorry.”

Me: “Dang. I’d like a [brand of flavored water], but I only have $2. I’ll have a Coke.”

Cashier: “Would you like Blackberry or Watermelon?”

Me: “Coke.”

Cashier: “Blackberry or Watermelon?”

Me: “COKE.”

Cashier: *very slowly, with a knowing look on her face* “Blackberry or Watermelon?”

Me: “COKE!”

Another Cashier: *to me* “She’s trying to give you the water for the price of the soda.”

Me: “Oh! Er, Blackberry.”

Cashier: “There we go!”

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