Giving Her Two Cents On Customer Service

| Pittsburgh, PA, USA | Family & Kids, Food & Drink, Money

(I work as a cashier at a concession stand during high school football games. A young girl and her father walk up to my register.)

Me: *to the father* “Just the cookies for you?”

(The father looks at his daughter and nods his head at her.)

Young Girl: “Yes, please, and I’m paying for them, too!”

Me: “Okay, that’s $1.25, please.”

(The young girl takes out her little change purse and counts out exactly $1.25, then pauses and pulls out two pennies.)

Young Girl: “That’s $1.25, and then a tip for you because you were so nice!”

(The young girl then turns to her father.)

Young Girl: “Mommy says you should tip people when they’re nice to you, and are good at their job.”

Me: “Thank you so much! Have a good night and enjoy your cookies!”

Young Girl: “You’re welcome! Thank YOU for being so nice and smiley!”

(The girl and her father came through my line again later on that evening and, once again, I earned another two-cent tip. We don’t normally take tips in that position, but it absolutely made my night!)

At Least He Was Knife About It

| Calgary, AB, Canada | Bizarre, Criminal & Illegal

(I’m volunteering at the concessions area of a local hockey arena. A customer walks up to the counter.)

Me: “Hello, sir!”

Customer: “Hey! Could I get the key to room three?”

(At our rink, the accessing of the rink locker rooms requires a special set of keys. Policy dictates that in exchange for the keys, there needs to be a small deposit. Usually, people give us their house keys or car keys, and we give them the room key. This is an effort to prevent theft and carelessness.)

Me: “No problem! However, there is a small deposit required for the key; something like your car keys or house keys is needed to prevent theft. We’ll give it back once we get the locker room keys back.”

Customer: “Oh, okay. Let’s see here, um…”

(The customer begins rummaging around his coat pockets. Suddenly, he reaches inside his jacket, and pulls out a massive hunting knife and places it on the counter.)

Customer: “Will this be okay?”

Me: *speechless*

Customer: “Great, thanks!”

(The customer takes the locker room keys and walks away. Behind him this entire time, a second customer is waiting in line.)

Customer #2: “Whoa.”

It Pays to Be Not Always Right

| Austin, TX, USA | Food & Drink, Top

(I’m the customer at a drink concession stand at a music festival. Sodas are $2 and special flavored waters (watermelon or blackberry) are $3.)

Me: “I’ll have a Sprite.”

Cashier: “We are all out of Sprite, sorry.”

Me: “Dang. I’d like a [brand of flavored water], but I only have $2. I’ll have a Coke.”

Cashier: “Would you like Blackberry or Watermelon?”

Me: “Coke.”

Cashier: “Blackberry or Watermelon?”

Me: “COKE.”

Cashier: *very slowly, with a knowing look on her face* “Blackberry or Watermelon?”

Me: “COKE!”

Another Cashier: *to me* “She’s trying to give you the water for the price of the soda.”

Me: “Oh! Er, Blackberry.”

Cashier: “There we go!”

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