89 And Feeling Fine

, , , | Healthy | January 9, 2018

(My dad, who is in his late 80s, goes in for his yearly check up.)

Doctor: “Well, Mr [Dad], Everything looks good except the fact you have gained a little over 10 pounds since I last saw you.”

Dad: *sighs* “Does that mean I have to go on a diet? With Christmas coming up it’s going to be hard. My daughters, grandchildren, and son are all great cooks and they always make all sorts of yummy things for me for gifts.”

Doctor: “Sir, you are 89 years old. I wish my blood pressure was as good as yours. Your cholesterol is perfect, your blood sugar is perfect, your heart is as healthy as any 30-year-old, you can see perfectly with a little help of glasses for reading, you take NO medication of any kind, not even aspirin. You walk. Frankly, I wish I was in as good of health as you are and I am over 35 years younger. Honestly, at this point in your life, I vote you just eat anything and everything you want. You obviously are doing just fine.”

(Dad really loves his doctor and he enjoyed Christmas thoroughly!)

Hungry For Some Justice

, , , , , , , | Related | January 5, 2018

(I have an older in-law who is a big time user; she tries to con everyone she can. Her big thing right now is trying to con everyone into taking her out for a steak dinner. Not a quick fast food meal; she wants a big, expensive meal with appetizers and the works. She will pull the, “Oh, I have never been to a nice restaurant,” and puppy-dog eyes routine, whining and begging. It never works with me. We have just moved into a new home with a two-month-old baby. The power has not been turned on yet so I have family who lend me a cooler and fill it with sandwich meat and leftovers from when we had dinner at their house the night before. I am cleaning and the elderly in-law is visiting with another in-law who is outside helping my husband build a deck. She speaks to me in her fake Southern accent.)

In-Law: “Oh, dear, my dinner bell is going off.”

(I am not stupid, and I am not playing that game. I tell her I had some sandwich meat and I could make her something.)

In-Law: “Oh, I don’t like sandwiches, dear.”

Me: “Okay, well, I have some leftovers from my mother’s house you are welcome to have.”

In-Law: “Oh, I don’t do leftovers, dear.”

Me: “Well, then I guess you’re not hungry… DEAR.”

(She had the look of deer in headlights on her face. She made an insulted face, got up, and walked out of the house. She did not return until over ten years later. Several other in-laws told me if they knew that that was all it took to get rid of her for a decade they would have done the same thing.)

It Takes More Than Money To Clear A Bill

, , , | Healthy | December 1, 2017

(I get about a $3,000 bill from a doctor I had seen several months prior. I am confused because I know my insurance had paid it. I call the billing dept. but get no answer and leave a message. I forget about it until the next month when the bill comes again. Once again, I call, leave a message, and forget about it. Then I get a letter threatening to send me to a collection agency. I call my insurance company to double check. They tell me that not only have they paid it, but had a duplicate charge under a different account number that was of course denied. I start calling every other day. The office phones aren’t open until 10 am and they shut them down at 3:30 pm. I either get a recording and leave a message or the receptionist tells me everyone is in a meeting. This goes on for over three weeks. Then I get another threatening letter. I even go to the office in person but am told everyone is in a meeting and no one can talk to me. At this point I have had it. I wait until 10 pm at night. I call and get the voicemail system. When it says press “1” for nurse, I do so and leave a detailed, angry message that NO ONE will return my calls, I am being threatened with being sent to a collection agency for a bill that was paid, and someone better call me back or I am filing fraud charges with the insurance company and talking to a lawyer. I hang up and call back and do it again after pressing a number for a different department. I go through the entire employee directory. I do this for almost two hours and leave dozens of messages on EVERY SINGLE EMPLOYEE’S voicemail. I then call the doctor’s emergency after-hours line and leave the same message there. The next morning, at 10:01, I call the office. The receptionist recognizes my voice.)

Receptionist: “Yes, ma’am, I have the office manager here for you” *transfers me*

Manager: “Good morning, Mrs. [My Name]. I was just about to call you.”

Me: “Yeah, I bet you were.”

Manager: *sheepishly* “Yeah, everyone is talking about the messages you left, especially the doctor.”

Me: “Well, it’s not like you left me much choice.”

(She apologizes and explains. The guy who was handling the bills was creating fake patient accounts and double billing the insurance companies. Most didn’t catch it, paid the doctor, and then the guy stole the money. They fired him but have such a paperwork mess to clean up and had to gather the evidence to convict him that they didn’t have time to call the patients.)

Me: “I understand, but that is no excuse. You are sending me letters threatening to send me to a collection agency.”

Manager: “What?! Crap, the computers are printing those out automatically. We didn’t know any had been mailed out.”

Me: “Yeah, well they are and you better start answering these calls because you have some very peeved off patients who, like me, are calling lawyers.”

(She apologized again and told me that my account had been cleared up. I wonder, though, about all the others who just kept calling and getting nowhere.)

Retraining Doesn’t Stop Customers From Being Themselves

, , , , , | Working | November 20, 2017

(I work for a home goods store. One of our manager’s duties is to do random observations of employees and rate us on a one-to-four scale in various categories; too many ones in a shift or a week can result in being sent for retraining or losing your job. On a day where we’re unpacking new inventory during regular business hours, a manager calls me over to show me my evaluation.)

Manager: “I gave you fours on safety and store maintenance, but I had to give you a one on customer service and a one on productivity. You were so focused on the new inventory that you ignored four different customers in your department. I need you to sign the notice that you will be getting retrained on customer service, since you had two ones in the same shift.”

(He points out the four customers; I recognize each one from earlier interactions, but I sign the slip, anyway.)

Manager: “Before we get this on the schedule, do you know how you could have handled the situation differently?”

Me: “Well, when I asked the customer looking at flatware how she was doing 20 minutes ago, she said, ‘Yes,’ and scurried away. The two in bakeware never looked away from their conversation long enough to acknowledge that I’d asked if I could help them find anything, and the one in table linens has been on her phone for the past ten minutes, and when I greeted her, she rolled her eyes, pointed at the phone, and stormed off.”

(I didn’t have to go for extra training.)

Unfiltered Story #99110

, | Unfiltered | October 31, 2017

I get about a $3,000 bill one day from a doctor I had seen several months prior. I was confused because I knew my insurance had paid it. I called the billing dept. but got no answer and left a message. Honestly, I forgot about it until the next month when the bill came again. Once again, called, left message and forgot about it. This cycle went on for about 4 months. Then I get a letter threatening to send me to a collection agency. I called my insurance company to double check. They told me not only had they paid it but had a duplicate charge under a different account number that was of course denied.
So I started calling every other day. The office phones weren’t open until 10am and they shut them down at 330. I either got a recording and left a message or the receptionist told me everyone was in a meeting. I told her I was sorry to be mad , I knew it wasn’t her fault but I was sick and tired of this. This went on for over 3 weeks. Then I get another threatening letter. I even went to the office in person but was told everyone was in a meeting and no one could talk to me. At this point I had had it.
I waited until 10pm at night. I called and got the voice mail system. When it said press “1” for nurse. I did so and left a detailed angry message that NO ONE will return my calls, I am being threatened with being sent to a collection agency for a 3K bill that was paid and someone better call me back or I was filing fraud charges with the insurance company and talking to a lawyer. I hung up and called back and did it again after pressing a number for different dept. I then went through the entire employee directory. I did this for almost 2 hours and left dozens of messages on EVERY SINGLE EMPLOYEE’S voice mail. I then called the Dr’s emergency after hours line and left the same message there.
The next morning at 10:01 I call the office. The receptionist recognized my voice. “Yes, mam, I have the office manager here for you” and transferred me.

“Good morning, Mrs (my name). I was just about to call you.”

Me: Yeah I bet you were.

Manager: yeah, (sheepishly she says) everyone is talking about the messages you left especially the doctor.

Me: Well its not like you left me much choice.

She apologizes and explains. The guy who was handling the bills was creating fake patient accounts and double billing the insurance companies. Most didn’t catch it, paid the doctor , and then the guy stole the money. They fired him but have such a paperwork mess to clean up and had to gather the evidence to convict him that they didn’t have time to call the patients back.

Me: I understand but that is no excuse. You are sending me letters threatening to send me to a collection agency.

Manager: What?! Crap, the computers are printing those out automatically. We didn’t know any had been mailed out.

Me: Yeah well they are and you better start answering these calls because you have some very peeved off patients who like me are calling lawyers.

She apologized again and told me that my account had been cleared up. I wonder though about all the others who just kept calling and getting no where.

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