Deals Of Coupons Past

, , , , | Right | March 12, 2020

(My managers received an email a few days ago warning them to be on the lookout for fake coupons. This happens in the drive-thru.)

Me: “Welcome to [Restaurant]; what can I get for you?”

Customer: “I have a coupon here that’s a little bit expired. Do you take expired coupons?”

Me: “Usually we can. What is it for?”

Customer: “It says a free [cheeseburger] with purchase of fries and drink.”

(This is a very common coupon, sent out with every set of coupons.)

Manager: *to me* “How old is it?”

Me: *to customer* “How long has it been expired?”

Customer: *sheepishly* “A while…”

Me: “What’s the date on it?”

Customer: “Um… 2011…”

Manager: *shakes her head*

Me: “No, you cannot use that coupon.”

(She ended up ordering something completely different.)

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Unfiltered Story #188436

, , | Unfiltered | March 8, 2020

I work at a sandwich shop in a gas station. Someone ordered a BLT then proceeded to ask if they could get bacon in it.

The Need For More Price Gun Control

, , , , | Working | March 4, 2020

(I’m a merchandiser in my store so, although I am often on the floor working, my primary job, besides helping customers, is ordering and product resets. Generally, we work as a two-person team, but my co-merchandiser is out with the flu so I am running behind trying to do all of the work by myself. As one of the many tasks associated with a seasonal reset, I am moving discontinued and discounted stock to the clearance area. One of my coworkers is somewhat ditzy and unobservant and doesn’t always clarify what’s needed when helping customers, which results in wasted time and effort for herself and customers, but sometimes for others, as well. Today is one of those days. She approaches where I am working and just stands, watching me take merchandise from my cart, scan, and print a price sticker for each item and place it on the shelf. After a couple of minutes of her watching me work…)

Me: “Hi, [Coworker], can I help you with something?”

Coworker: “Are you busy?”

Me: “No, I’m just playing around.” *then, realizing she’s serious* “Yes, I really am. Do you need something?”

Coworker: “Do you have a price gun?”

Me: *holding the price gun in one hand, applying a just-printed price sticker to the package in the other* “Yes. Yes, I most certainly have one. Why do you ask?”

Coworker: “A customer asked me to price an item. May I borrow it for a moment? I’ll bring it right back.”

(The price guns are kept in the office and the person checking them out is totally responsible for their use and return. The coworker, like some other associates, has set them down on a random shelf and walked away on more than one occasion, so I never loan mine. Usually, the associate will bring the item with them when making such a request, but she has nothing in her hands. There are several customers nearby, so I’m thinking one of them followed her.)

Me: “You know by now that I don’t loan equipment I’m responsible for. What needs to be priced; where is it? Does the customer just need to know the price, or a price sticker, too?”

Coworker: “A price sticker, I think. I already checked the price on the shelf. The customer said he’d meet me by the checkouts.”

(I reluctantly stop what I am doing and walk with my coworker to the front. The customer she was helping has gotten in line and is placing his items on the belt to be scanned.)

Coworker: “That’s him, right there. He wanted to know the price for the coffee maker.”

Coworker: *to the customer* “Sir, the price is $15.99. Would you like a price sticker on that?”

Customer: “No, I just wanted to know if this is the one on sale.”

Coworker: “Oh, yes, sir, it’s the coffeemaker in the sale flyer; you did pick up the right one.” *then to me, as she walks away* “I’m sorry. I don’t know what I was thinking.”

Me: *in my head, in addition to a few choice words that would be censored on this site* “Neither do I, [Coworker]. Neither do I.”

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Unfiltered Story #187753

, , | Unfiltered | March 4, 2020

*Wasn’t me but still funny
So my friend was in a Walmart and decided to have some fun since the cashier looked like she hated her life, and just wanted everyone in her line out.

Friend *to himself*- Well I’m looking the part (driver’s cap, and leather jacket) I’m going to pretend to be English

Friend *In a fairly heavy and decent sounding English accent*- “Hey Love, how’s your day been?”

Cashier suddenly finding him to be the most interesting man in the world and visibly exited chats him up the entire time throughout the checkout. My friend never breaking character… until

Cashier- “So where are you from?”

Friend *normal voice*- “Arizona.”

Cashier- “No, seriously. Where are you from?”

Friend – “Seriously, I’m from Arizona.”

Cashier *rolling her eyes* – “FINE! you don’t have to get upset. You don’t have to tell me I was just curious.”

Friend pays and leaves trying not to break out laughing.

Fully Charged Customer Service

, , , , , | Right | March 2, 2020

(A customer calls in infuriated because he’s unable to operate his remote, not without reminding us that he has tried everything in the book. At this call center, the tech support process can’t be any easier, since one does not even have to think. It’s just literally going through a flow of steps. We get to the step that says, “Check if the batteries are fresh.”)

Me: “So, we’re going to check something real quick. Would you kindly tell me when was the last time we changed the batteries?”

Customer: “Huh? Come again?”

Me: “I’m sorry. I said would you kindly tell us when you changed your remote batteries for the last time.”

Customer: “It’s just like it was when you guys installed the service. Your technicians left it like this and nothing has changed.”

Me: “That’s great. I see, however, that our service tech installed your services almost a year ago.”

Customer: “Yeah, and I haven’t touched anything. It simply quit working!”

Me: “Oh, okay. No need to worry, though. Do me a favor. Let’s make sure to change the batteries.”

Customer: “IT’S JUST LIKE YOUR TECHNICIAN LEFT IT!”

Me: “Oh, okay.” *not sure what he means, but giving him my best customer service skills* “Thanks for reassuring us about that. All we have to do is change the batteries, please. Take your time.”

Customer: “NOBODY TOLD ME THIS REMOTE NEEDED BATTERIES!”

Me: *not sure if he is serious, but giving him the benefit of the doubt* “Oh, I’m sorry to hear that, but that’s quite all right. Let me explain to you how it works, okay? Basically, our remotes are powered by AA batteries. And we need four of them for the remote to work for about four or five months.”

Customer: “NO ONE HAS TOLD ME I NEEDED BATTERIES. IT SHOULD WORK WITHOUT THEM!”

(I am completely unsure how to proceed. Customers like this can see any clarification as a form of disputatious attitude and escalate quickly, hang up, leave a nasty survey, or all of the above, so I try my best to connect with him.)

Me: “I get your frustration. You know, this happened to me, too, one time.” *tries making up a story about me being this naïve* “So, one time, I bought, uh… a… Playstation controller, and… uh… I was never told it needed to be recharged! So… I feel your frustration here!”

Customer: “Oh, wow. See? Why does that happen? Remotes should work without batteries! They should just be used forever!”

Me: *again, trying my best to connect* “Right?” *to de-escalate him further, I acknowledge his idea as if it made sense* “You know what would be awesome? Solar-powered remotes. I will definitely submit feedback.”

Customer: “Uh-huh. You do that! But I still don’t understand why my remote needs batteries.”

Me: “Will do, sir.” *trying to make him feel acknowledged* “It’s a mystery, I guess. But in the meantime, we’re going to have to recommend you changing the batteries of your remote every three or four months. Again, sorry nobody told you that the remote needed batteries, but now you know!”

Customer: “All right, young man. Thanks for your help! I guess you learn something new every day!”

Me: *still not believing what happened, but agreeing in the fact that we all learn something new, like some people don’t have basic cognitive skills* “You’re right, sir. We all learn something new. Have a great one!”

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