Unfiltered Story #163239

, , , | Unfiltered | September 14, 2019

(An older lady comes is in my line and I begin ringing up her large order. She has ten of a protein bar that I know currently has coupons in the aisle with the bars)

Lady: *as I scan the bars* I have a coupon for those.

Me: Great! *applies the single coupon*

Lady: Can’t I use it more than once?

Me: No, I’m sorry ma’am. Manufacturer coupons are treated same as cash. Our policy is that we can only use one coupon per item, and I have to have the same amount of coupons in my drawer or my till will be short. But if you would like to go back to the aisle while I finish ringing up your groceries, I’ll be happy to apply them!

Lady: *sighs* No! I don’t want to go all the way over there! (the aisle is literally right behind me)

Me: Alright, if you’ll hold on just a moment I can go get you more coupons.

Lady: NO! Just hurry up and finish already!

Me: Yes ma’am… *I finish scanning and bagging her groceries and put them all in her cart*

Lady: Oh, I have rainchecks too.

Me: *slightly taken aback* Yes ma’am… Just a moment…

(at our store, you have to put in the new price when you ring the item up. I examine her rainchecks, then pull the necessary items out of her bags, void them, and ring them up for the price on the rainchecks*

Me: Alright ma’am, your total is [total].

(she huffs, pays, and leaves. Later my manager tells me that I got a customer complaint. She complained that I wouldn’t use her coupon more than once, and when our manager repeated our policy, she told her that I rolled my eyes at her! Thankfully my manager laughed when she told me, as she knows I would never roll my eyes at a customer.)

Stay Your Course When They Don’t Stay On Theirs

, , , , | Right | December 22, 2018

(In the mini golf scene, there is a term called “course hopping,” which is when customers change courses after being almost finished with one course and go to another without paying. As such, we are required to watch for this and politely correct customers when they do so. It is a windy and rainy night in June, and I am closing up the place at 10:00 pm. I notice the last group of customers I have is letting their three-year-old daughter run all over the facility, unmonitored.)

Me: “Hey, guys, just a heads up, we’re closed now. No rush, but I have to have everyone out and the lights off in about twenty minutes.”

Lady: “Well, your website says you’re open until 11!”

Me: “Yes, my apologies, but it also says, ‘weather permitting,’ and the owner requires we close when the weather is like this.”

Lady: “Fine.”

Me: “Also, I have to request that your child stays with you on this course, as there’s a lot of things she could get hurt on, or she could fall into a pond!”

Lady: “Yeah, fine.” *shouts for child*

(Fifteen minutes later I don’t hear the child yelling, so I’m assuming they’ve left, yet just as I’m about to start locking up, I check around and see the customers have started on a different course around the corner of the building.)

Me: *walking to them* “Ma’am, I need to close up now.”

Lady: “We’re finishing our game still!”

Me: “You paid for one course. When you reach the end, the 18th hole will take your ball. Did you play the last hole?”

Lady: “My daughter wanted to do this one first; we’ll go back to the last hole after this.”

Me: “Ma’am, I’m sorry, but I can’t allow that. We’re past closing now, and I need to lock up.”

Lady: “Listen, buddy! We paid to play, and you’ve just been trying to rush us out the whole time.”

Me: “Ma’am, if you just finished your game, we wouldn’t be having this conversation right now.”

(The lady throws her club on the ground, grabs her daughter by the wrist hard enough to make her cry, and storms out.)

Lady: *yelling over her shoulder* “Just so you know, you ruined my daughter’s birthday for her!” *to daughter* “I’m sorry, baby, that guy’s a huge d**khead.”

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What A Trashy Request

, , , , , | Right | October 26, 2018

(It’s early in the morning, and I’m the only checker on with a bit of a line when the phone rings. I answer it.)

Me: “Good morning, and thank you for calling your friendly [Store]. This is [My Name]. How may I direct your call?”

Caller: “Yes, ma’am, I was wondering if you could tell me when trash day is?”

Me: “I’m not sure, sir.”

Caller: “You don’t know what day they pick up trash in this neighborhood?”

Me: “No, sir, it really varies depending on the company and the neighbourhood.”

Caller: “Just pick a day; I won’t be mad.”

Me: “Sir, your guess is as good as mine. I don’t live in the neighborhood around the store, and even when I did, I lived in apartments so I didn’t have to worry about trash pickup.”

Caller: “Well, you were no help.” *click*

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Go Pee Or Feel The Bern

, , , , , , | Right | July 9, 2018

(I am a checker in a grocery store. I am working on our express lane when an older gentleman approaches, looking generally disgruntled.)

Me: “Hi, sir, how are you doing today?”

Customer: “I’m angry. I can’t believe your bathrooms are in the back of the store. I p**sed myself walking back there. I’m 80 years old, and I shouldn’t have to p**s my pants because your bathrooms are in the back instead of in the front.”

Me: *speechless*

Customer: “I’ll get arrested if I p**s in the bushes out front. Your store on [Other Street] has the bathrooms in the front. Why don’t you? That’s why I go to [Home Goods Store] and your other location. They have the bathrooms in the front.”

Me: “I do apologize, sir. I know it’s inconvenient, and it’s not how I would have designed it, but nobody asked me.”

Customer: “I know it’s not your fault. I blame the corporate bigwigs; they never think of the little guy. I’m about ready to vote for Bernie Sanders.”

(He continued on in this vein while I finished the transaction. I’m not sure what he expected me to do.)

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Unfiltered Story #115225

, , | Unfiltered | June 25, 2018

(It was a relatively slow night, and I was doing some cleaning on the front end when the phone rang)

Me: Thank you for calling [store] this is [my name] how can I help you?

Caller: Yeah I dropped my brother off there a while ago and I’m back to pick him up, but I don’t want to go in. Can you page him for me?

Me: Umm… sure, I can do that. What’s your brother’s name?

Caller: Mike Hawk.

Me: Okay sure, hold one moment.

(I put the caller on hold, but realized I forgot the name, but knew it started with an M and was short, so I page for ‘Matt Hawk’ to come to the front because his brother was waiting. I told the caller who thanked me and hung up, and literally right after about 5 guys from our produce department came to make fun of me for falling for the classic prank. I’m just glad I didn’t actually page for ‘Mike Hawk’! – If you don’t get it, say it fast out loud. I was pretty embarrassed…)