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Why Mom Isn’t Part Of The Admissions Criteria

, , | Right | December 6, 2007

(Working in a psychology department main office.)

Caller: “Do you have the courses for a psychology graduate degree posted on your website?”

Me: “Let me check… yes, they are posted on our website.”

Caller: “But I can’t find them!”

(I spend a couple of minutes navigating her through our website. Once we’re at the right page…)

Me: “Is that all?”

Caller: “Well she’s a sophomore, so is this what she needs?”

Me: “No, if she’s an undergraduate she’ll need something else.”

(I navigate her to our undergraduate listings.)

Caller: “BUT, these are all PSYCHOLOGY classes!”

Me: “Ma’am, that’s what you asked for….”

Caller: “No, I wanted the English requirements!”

Me: “For an English degree?”

Caller: “No the English requirements for a psychology degree!”

Me: “Ma’am, do you want the Gen Ed requirements for all bachelor’s degrees?”

Caller: “YES! That’s what I want!”

(This call continues for many more minutes in which I explain that she should already have a huge packet on that from when her daughter started college. When she insists that they never got that, I actually navigate her over to the admission website, talk her through downloading the packet (a 600-page PDF), and have to explain not only what page to turn to, but where to look on the page. For her daughter’s sake, let’s hope it’s not hereditary.)


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Shhhh, They’re Listening Right Now!

, | Right | November 20, 2007

Me: “[University], how may I help you?”

Phone client: “What is this about you recording my call? Are you guys working for CSIS (Canadian Security Intelligence Service)?”

Me: “No, sir, we record some calls in order to ensure the quality of our service. What can I do for you today?”

Phone client: “Are you recording my call right now?”

Me: “I don’t know, sir. Management records call randomly.”

*Hangs up*