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Higher Education, Not So High Common Sense

, , , | Right | January 28, 2008

(I work for tech support at my college.)

Me: “[College Name] tech support, this is [My Name]. How can I help you?”

Caller: “Yes, I’m having trouble with my e-mail client. I can’t figure out how to set up my account.”

Me: “No problem, let me walk you through it.”

(I talk her through the account set up screens. Finally, when we’re done…)

Me: “All right, click on ‘OK’ and you should be all set.”

Caller: “What ‘OK’? I don’t see anything that says ‘OK’.”

Me: “There’s a button to the lower right of the window that says ‘OK’, next to the ‘Cancel’ button.”

Caller: “I don’t see it.”

(This exchange goes on for about 5 minutes. I have the program open on my computer and describe the window to make sure she’s in the right spot, and she is. I make sure she’s running the same version, she is.)

Me: “Ma’am, I have the program open right now, and there should be an ‘OK’ button to the right of a ‘”Cancel’ button…at the bottom right of the screen.”

Caller: “That’s so strange… I just don’t see one.”

Me: “Hmm. Well, what building are you in? Maybe I could help you better in person.”

Caller: “I’m in the–oh, wait! You mean THAT ‘OK’ button?”

Me: “The one at the bottom right, next to a ‘Cancel’ button?”

Caller: “Yes!”

Me: “…yes. Click on that.”

Caller: “Thank you!”

(The other IT techs were laughing throughout this whole conversation… then one informed me that the caller was actually head of the college’s financial aid department. I suddenly understood why half of my friends were having problems with their financial aid.)


This story is part of the Totally Unobservant Customers roundup!

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Barking Up The Wrong Tree

, , | Right | January 14, 2008

Me: “Good afternoon, AV Services, how can I help you?”

Very Angry Caller: “Yeah, I just flew in on Flight [Number] from Cleveland, and you lost my luggage.”

Me: “I’m sorry, sir, but you have the wrong number. This is the [University].”

Very Angry Caller: “No it’s not! You’re just saying that!”

Me: “No, really, sir. Our phone number is very close to the airport’s number.”

Very Angry Caller: “LISTEN! YOU LOST MY D*** LUGGAGE! YOU NEED TO FIND IT!”

Me: “Sir, I don’t have your luggage.”

Very Angry Caller: “STOP F****** LYING! I WANT TO TALK TO YOUR SUPERVISOR!”

Me: “I’m pretty sure he doesn’t have your luggage either. We could probably get you a DVD player or a slide projector.”

(Very Angry Caller starts cussing randomly. I hang up.)

That’s, Like, Mean

, , | Learning | December 30, 2007

Student: “So, like, um, you wrote on my paper that I wrote like, I, like spoke… but you only gave me two out of ten points.

Me: “You used ‘like’ 56 times and ‘that’ 87.”

Student: “Um, why is that a problem?”

Me: “It was a two-page writing assignment.”

Student: “So… um… since I talked with you, um… can I have some more points?”

As Opposed To The Ones That You Can, Like, Smoke?

, , , | Right | December 14, 2007

(At a library, completely surrounded by books…)

Me: “Hi, how can I help?”

College Student: “Where are the books that you can, like, read?”

Me: “…”


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I Sense A Rejection Letter

, , , | Right | December 8, 2007

Me: “Hi, my name is [My Name] at College], and I’m calling this evening to talk to [Name] about her college search. Is she available?”

An older man who answers.

Man: “Sorry, she’s still got a few weeks left in jail.”

Me: “Uh… okay. Would you mind just taking down a couple of pieces of contact information for her?”

Man: “I could take the information down, but I just don’t know how well it’d go, what with all the drugs she’s on right now.”

Me: “I’m sorry, is this a joke?”

Man: “No, no joke…”


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