I work as an administrator for a university. Most of my work involves supporting our academics, but occasionally, I take calls from students or sometimes even parents.
One day, I got a call from the parent of a student.
Woman: “I need you to tell me what classes my son, [Student], has signed up for.”
Me: “I’m sorry, but you’re not listed as a contact. I can give those details to—”
Woman: “Incorrect! I’m his mother. You will tell me what classes he has signed up for.”
Me: “Your son is legally an adult, so—”
Woman: “Incorrect. I’m. His. Mother.”
Me: “I’m sorry, but you’re not listed as a contact, so I can’t disclose that information.”
Woman: “Fine. Then you will give me his login details so I can see for myself.”
Me: “I can’t do that—”
Woman: “Incorrect!”
This goes on for some time, with the woman telling me I am “incorrect” every time I give her an answer she doesn’t like. Then, she suddenly changes tactics.
Woman: “Well, then, if he signs up for the wrong classes, I assume you’ll give him a full refund of his fees?”
Me: “If your son has taken the classes he has chosen, he won’t be entitled to a refund—”
Woman: “Incorrect! We agreed on what classes he would take. If he takes something different, you will be refunding him. So, you either tell me what classes he has signed up for, or I will sue you!”
Me: “Since you’ve threatened legal action, this query must now go through our legal team—”
Woman: “Incorrect!”
I passed the woman through to our legal team anyway, glad to be rid of her. Sadly, it wasn’t my first time dealing with a helicopter parent, and I’m sure it won’t be the last. But it was one of the funnier interactions.