A Kind-achinno

, , , , | Right | September 14, 2020

I visit the same coffee shop on a regular basis and am on good terms with the staff there. One day, I leave my purse at home and this happens:

Cashier: “Regular cappuccino?”

Me: “No, I forgot my purse so won’t have a coffee. Thought I’d still drop in and say hello, though.”

Cashier: “Oh, no! Have a coffee anyway! Here…”

The cashier hands me the cappuccino his colleague has been making in the meantime.

Me: “Oh, thank you! I’ll come back tomorrow and pay for it.”

I do as promised and return the next day with money for my coffee.

Cashier: “What are you doing?! We weren’t actually expecting you to come back and pay!”

Me: “But I said I would…”

Cashier: “Well, tough. We’re not taking any money from you.”

Me: “But I…”

Cashier: “No! Go away!”

Shocked, I did as he told me and left, but not before I dropped my money in the tip jar, as he wouldn’t take it for the register!

This story is part of our Feel Good roundup for September 2020!

Read the next Feel Good roundup story!

Read the Feel Good roundup for September 2020!

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More Than 2% Of Customers Are Like This

, , , | Right | September 13, 2020

We try to give customers the chance to customize their drinks to their liking, so we ask them several simple questions with their order.

Customer: “I’d like a cappuccino, please.”

Me: “Sure! What size would you like?”

Customer: “Um… the middle one.”

Me: “Okay, so, a medium. What type of milk would you like?”

I am on the verge of telling him the choices.

Customer: “What do you mean? I’ve never been asked that before. Cow’s milk.”

I’m trying very hard not to be a smarta**.

Me: “I’m sorry, we just try to give you options. I meant skim, 2%, whole, or soy.”

Customer: “Medium.”

Me: “I’m sorry, what type of milk?”

Customer: *Visibly upset now* “Whatever the middle one is!”

Me: “Okay, so, a medium 2% cappuccino. That will be [total].”

Customer: “[Coffee Chain] never asks me this many questions!” 

Me: *Sigh*

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The American Dream: Scottish Style

, , , , | Right | September 13, 2020

I’m working on the coffee machine listening to an American customer talk to my coworker as he is paying for his meal. It should be noted that while a few of us, myself included, are taking a year out from higher education, etc., others have been living in the community and working at this establishment for many years. Also, this cafe is truly one of the nicest work environments I’ve ever experienced and is in a lovely part of the world.

American: “I just wanted to say that, while you may be working here for a while, you will move on to better things! You can still go to university or work your way up to management. My wife and I both started by waiting tables, and now we own our own business!” 

He continues to gush on and on about how we’re all going to be much more successful and escape our present horror of working in this cafe. I cannot stress enough how nice this place is, but he’s talking as if being a waitress is the end of the world.

Anyway, my coworker, being very nice, just smiles and nods until this man goes away. All the while, I’m fuming by the coffee machine.

Me: “Who does he think he is? He obviously doesn’t know anything about this place!”

Coworker: “He thought he was being nice. I think he was trying to spread that whole American dream idea. You know, if you’re not the CEO, then you’re not living the dream.”

Well, all I can say is, I am thoroughly unimpressed with the American dream and I actually ENJOY working in customer service!

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I Would Isolate, But I NEEDED That Latte!

, , , , , | Friendly | September 13, 2020

The Internet at my house has broken, so while I’m waiting for a tech, I go to a coffee shop as I have work I need to complete. It’s not ideal but there’s no other option. I sit well away from other people by the door with a mask.

Another man is working in the same place and having a very loud phone conversation.

Loud Man: “Yeah, yeah. No, I can’t because I’m supposed to be isolating.”

Me: *Internally* “Wait, what?”

Loud Man: “Yeah, I woke up this morning feeling a bit croaky. It does make you worry. I’m probably okay; I guess it’s just a sniffle.”

I left to find a different coffee shop.

What the f***, dude? If you’re supposed to stay home, please, God, stay home.

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Water You Making?

, , | Right | September 12, 2020

I work at a coffee shop and our cups for cold drinks are clear. A customer makes an online order, so I prepare it and have it ready to hand off when he arrives at the store. Another customer comes in and orders two cups of water. I make the drinks and hand them to her at our handoff plane, and then I get the mobile order ready to hand off as that customer has arrived.

Customer: “What was that drink you just made?”

Me: *Confused pause* “Water?”


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