No Sugar-Coating That Attitude

| Saskatoon, SK, Canada | At The Checkout, Bad Behavior, Food & Drink

(I work at an international coffee shop, and I get a lot of customers that are used to a certain Canadian coffee chain.)

Customer: “I’ll just have a medium double-double.”

Me: “Sure! The cream and sugar are actually just behind you, sir, so I’ll just leave lots of room in the coffee cup and you can add as much as you like.”

Customer: “You mean I have to do your job for you?!”

A-Salted By The Odd Request

| NY, USA | Bad Behavior, Food & Drink

(After getting his coffee and some food, a customer approaches the counter.)

Customer: “Do you have any salt?”

Me: *checking to see if I heard him correctly* “Salt?”

Customer: *enunciating every syllable like I’m an idiot* “Sodium chloride, do you have it?”

Me: “I’m sorry, sir, but we don’t.”

Customer: “F***ing h***!”

(He then proceeds to ask two of my coworkers the same question, receiving the same response and swearing at them as well. Fortunately he didn’t start anything but I informed the manager we need to buy some, if only to spread it outside the door and keep him away.)

Cafe Au Lame

| Chicago, IL, USA | Crazy Requests, Extra Stupid, Food & Drink, Popular

Customer: *yells from the milk counter, on the other side of the café* “EXCUSE ME! I ORDERED A CAFE AU LAIT!”

Me: *walking over to avoid yelling* “Yes, sir! With skim milk. That’s what I made you.”

Customer: *shows me the cup* “There’s no milk in here.”

(There’s a nice thick layer of creamy milk foam clearly visible at the top of the drink, as is usual for a cafe au lait.)

Me: “I definitely put milk in there. I steamed it myself.”

Customer: “There’s no milk in here! Look at this!”

(He proceeds to dump the coffee into our trash can, trying to illustrate that the color of the drink is too dark.)

Me: “Sir, I’m not sure what the complaint is. I prepared a cafe au lait with skim. You can clearly see the milk in the drink. I’ll happily remake your drink if you’re unsatisfied, but I need to understand what about the drink is wrong so that I can fix it.”

Customer: “How much milk did you put in here?”

Me: “About a third.”

Customer: “Well it doesn’t look like it!” *gesturing to an empty cup, since he’s dumped his drink in the trash*

(I remake him his drink exactly the same as I had made the first one, this time placing the cup of coffee on the bar, and demonstrating how much milk I am pouring into it.)

Customer: “Now that’s a cafe au lait. Was this so hard?”

(Yes. Yes it was.)