Sobering Judgement

| Fresno, CA, USA | Friendly | April 4, 2014

(I am sitting our local coffee shop giant using the internet when I overhear three people talking about their previous night, laughing aloud.)

Person #1: “Yeah, man, I got SOOOO wasted last night at [Restaurant]!”

Person #2: *to Person #3* “Yeah, man. You got so drunk you were swerving all over the road while driving!”

Person #3: “I did? Haha, I must have been awesome!”

(At this point I look up at them with my eyebrow raised, and they take notice.)

Person #2: “Oh, look, she is judging you!” *they start laughing like it is some big joke*

Person #3: “Whoops!”

(All three are expecting me to join in and joke, when I speak up.)

Me: “Actually, my mother was hit by a drunk driver and is missing teeth, has scars, and couldn’t walk for the better of two years. So, yeah, I am judging you.”

(The atmosphere grows silent, and they eventually move away from me, whining about my judgmental attitude. For the record, despite no teeth and horrid lawyers, she is doing so much better!)

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The Not So Smooth Path To A Smoothie

| Charlotte, NC, USA | Right | April 3, 2014

(I work at a coffee shop that also sells smoothies. On the smoothie menu board there is a note saying all smoothies come with a banana, protein, etc.)

Customer: “Hi, I’d like two strawberry smoothies and these bananas please.”

Me: “Sure thing. Would you like a bag for your bananas today?”

Customer: “No, could you actually add them to the smoothies for me?”

Me: “All smoothies come with a banana. Did you want to add an extra banana?”

Customer: “Oh, no, I thought the sign meant we had to purchase our own bananas for the smoothies.”

(I give him a refund for the bananas and he leaves happily while my crew and I try to hold back laughter.)

The Key Tipped Them Off

| Las Vegas, NV, USA | Right | March 27, 2014

(I work in a licensee location of a popular shop, meaning it’s inside of a bigger store. After I have closed and mopped, I go to put the mop away in the back room. I notice a young man walk up to my shop and eye me as I walk away, but I don’t think anything of it. When I come back, I notice he has reached around the counter to grab the key to our bolted-down tip jar and is fumbling to get it off.)

Me: “Hello. Can I help you?”

Customer: *quickly hides the key behind his back and grabs a gift card on display* “Yeah. I was just wondering how much you can put on a gift card?”

Me: “I don’t know. I think it’s as much as you want. Can I have the key back, please?”

Customer: “What?”

Me: *peeking around his back* “The key, please.”

Customer: “Oh! Um… sorry.”

(The customer hands me the key back, acting like he didn’t realize he even had it, before walking away. When I go back behind the counter, he felt obligated to come back and tell me that he found the key somewhere else and was trying to return it! Smooth move, pal.)

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They’ll Toast To That

| Toronto, ON, Canada | Right | March 25, 2014

(I am standing in line at a well-known coffee shop, fairly early in the morning. I hear this exchange between an employee and the customer in front of me.)

Customer: “Hi. Could I get a large coffee toasted with butter?”

Employee: “… Sorry?”

(The employee looks like she is trying not to laugh, when the customer suddenly notices what she’s said.)

Customer: “No! Wait! I mean a large coffee and a BAGEL toasted with butter.”

(They both burst out laughing.)

Customer: “Sorry, it’s early. Although if you’re willing to try and toast a coffee with butter, I’ll pay just to see how it turns out!”

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Outside Voice, Waiting Outside

| Canada | Right | March 19, 2014

(I have just transferred down the road to another shop in our coffee chain, after the one I used to work at cut down on its employees. It is very busy. A man walks up to the drink counter, takes a drink, and walks away. All of a sudden, a customer who had been sitting at a table runs up towards one of my coworkers and starts yelling.)

Customer: “I’ve been waiting and waiting and waiting and you f****** haven’t made my drink! This is f****** horrible service! I have a f****** meeting in a few minutes, and I need my f****** coffee!”

Coworker: “Sorry, but the order list says that we did make your drink. Are you sure it’s not up there?” *gestures to the table full of drinks*

Customer: “OF COURSE I’M SURE! I think that you’re f****** ignoring me! That or you drank my drink. B****, make me another drink or I’ll sue! This is s***** customer service. You should be f****** fired!”

(At this point my coworker is at the verge of tears. She is new, and just old enough to get a job.)

Me: “Excuse me, ma’am, but didn’t you do this at the other [Coffee Shop] down the street? I distinctly remember you yelling at us for not making your drink while your boyfriend waited outside with the exact same drink in his hand.”

(Sure enough, when we looked out the window the same man was out there, holding the drink.)

Customer: *turns beet red, stammers something, and runs off*

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