Doesn’t Get The French Connection

| BC, Canada | Right | July 14, 2014

(This takes place in western Canada. French and English are both official languages in Canada, but sometimes people forget that, apparently. My coworker is from Montreal and has a strong French accent, though his English is excellent. A customer decides to give him trouble because he doesn’t speak English as a first language.)

Customer: “What the f***? You f***ers need to learn English before you come here! We only speak English in Canada!”

Coworker: “Sir, I was born in Canada. I’m from Montreal. French is my first language, but I assure you I’m fluent in English.”

Me: “Sir, I’m bilingual, too, because French is one of Canada’s official languages. If you’re going to be in Canada, why on Earth don’t you learn French?”

(He grabbed his coffee and stomped off.)

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A Healing Cup Of Coffee

| SC, USA | Right | July 10, 2014

(It’s the week before finals, and my sister and I are both feeling the stress. We end up driving out to the nearest coffee chain with an armload of homework. I’ve only been there twice, but my sister frequently refers to it as probably the nicest branch of this coffee chain ever, by which she always means the people there. We order our drinks and sit down on a little couch in the corner. We end up waiting for a really long time, and people who have ordered after us are getting their drinks before us. My sister looks up from her computer.)

Sister: “This is very unusual for them.”

(About 20 minutes later, the woman who took our orders hurries over with our drinks and gift cards, apologizing profusely. Evidently, the ticket had gotten lost or something like that.)

Cashier: “I am so sorry about this! Just take these to any [Coffee Chain], and you’ll get a drink for free.”

Me: “Oh, it’s all right; we weren’t waiting THAT long!”

(My sister and I try to reassure her that we’re not upset. She starts to walk away, then stops. She looks at my sister and I quizzically.)

Cashier: “Sorry, but… are you two twins?”

Sister: “Yes, we are!”

Cashier: “My husband is a twin. Was a twin. His sister died really recently and…” *she stops for a moment to compose herself* “And yesterday was the first time he’s had to celebrate his birthday without her.”

(My sister and I both express our sympathy and condolences, and she kind of laughs.)

Cashier: “I don’t even know why I’m telling you this.”

Me: “Maybe that’s why the drinks were delayed; because you needed someone to talk to.”

(Maybe it was an odd statement, but I really felt that if the drinks were on time, she wouldn’t have been able to talk to us about being a twin and losing a twin. Ma’am, I hope you and your husband are doing better now, wherever you are. Thank you for the gift cards!)

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Hard To Drink In This Much Stupid

| Seattle, WA, USA | Right | July 9, 2014

(I am the customer in this story. I’m in a coffee shop and there is a man in front me who has just rattled out a majorly complex iced coffee order with a myriad of flavor sauces, even going so far as to request a layer of whipped cream in the middle of the drink.)

Cashier: “All right, that’ll be [price]. Your order might take a moment.”

Customer: “That’s fine.”

(I order my own coffee, which is just a mocha latte, without whipped cream. The barista finishes my drink first, as it’s much simpler. It’s in a paper cup, as it’s hot, whereas his is being seen prepared in a clear plastic cup, as it’s iced.)

Barista: “Mocha latte for [My Name]!”

(The customer with the long order swoops in before I can grab my drink, swiping it off the counter and taking a sip immediately.)

Customer: “This is perfect! Thank you so much!”

(He then runs out the door before either of us can speak.)

Me: “Did he just..?”

Barista: “… I’ll make you another drink.”

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Different Kinds Of Alarm Bells Should Be Ringing

| UK | Working | July 8, 2014

(During the night I get a phone call from our security company informing me that our security alarm is going off. The assistant manager and I meet at the store and manage to ascertain the cause of the problem is a door which had been opened earlier that day that links our premises to the travel agent next door. This door is normally locked and only the travel agents have a key. While closing it we trigger their alarm and call the police in the hope they can contact their key-holders about the situation. They are unable to get hold of the key-holders themselves but give me the number for their security company.)

Employee: “Hello, [Security Company].”

Me: “Hi, I’m calling on behalf of [Coffee Shop]. We have been advised to call you by the police regarding an alarm that has been set off at the premises of one of your clients.”

Employee: “Okay, no problem. What’s your password?”

Me: “I’m sorry, I don’t have a password. We’re not one of your clients. The travel agents next door are and we’re calling to try and give you information so you can contact them.”

Employee: “So if you don’t have their password do you have your password?”

Me: “No, sorry. I think there may have been a misunderstanding. Our store is not a client of yours but we have set off an alarm at the travel agents next door who are one of your clients. It has been caused by a door that links the two properties. We need to get in contact with them to let them know the cause of the problem and to find out if they can lock the door as we don’t have a key for it.”

Employee: “I can’t let you contact them without a password.”

Me: “I’m not trying to contact them. I’m asking you to contact them. There is a security issue at your clients property and you are their security company. You will need to contact them about this; I want to give you information to help them to solve the problem.”

Employee: “I’m sorry. I can’t do anything without your password.”

Me: “So, you’re telling me I can’t let you know about a security issue at your client’s premises unless I have a password? It’s your duty to call your clients when their alarms are going off but you have no way of letting members of the public notify you their alarm is going off without a password? In spite of the fact that if I had a password I would presumably be a member of their staff and thus not need to contact you to let you know the alarm was going off?”

Employee: “That is correct.”

(Since the conversation was going nowhere I hung up. I contacted the travel agents the next day and they had not even received the mandatory call the security company should have made to them to let them know the alarm had been activated.)

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Quit Going By Your Name

| Las Vegas, NV, USA | Working | June 30, 2014

(I work at a coffee shop inside of a grocery store, so our register belongs to the store. We had a girl quit the coffee shop, and one of the managers accidentally deleted my register number and sign-in so I wasn’t able to log into it for my shift. I phoned the front-end manager at the time to let her know.)

Me: “I think my operator number was accidentally deleted instead of [Girl Who Quit].”

Manager: “Okay, what’s your operator number?”

Me: “[Number].”

Manager: “That number doesn’t exist in the computer. Are you sure that’s your number?”

Me: “That’s the number I’ve been using since I transferred here seven months ago.”

Manager: “Well, it’s not on here. The operators listed with numbers are [Supervisor], [Co-Worker #1], [Co-Worker #1], and [Girl Who Quit]. What’s your name?”

Me: “[My Name].”

Manager: “Okay, well, I’ll get you set up with a new number and password.”

(She helps me get a new number, and then hangs up. When I sign in, the name appearing on my screen in the name of the girl who quit! So after about a half hour, the manager walked by my coffee shop to put some carts away and I stopped her.)

Me: “I signed into the register, and I’m listed as [Girl Who Quit].”

Manager: “Yeah.”

(She stares at me for a moment.)

Manager: “What’s your name?”

Me: “[My Name].”

(She stares at me, dumbfounded.)

Manager: “You told me your name was [Girl Who Quit].”

(We just sort of stared at each other for a few seconds. I was shocked because I had worked with this manager for about six months, and figured she knew what my name was!)

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