A Moment Of Kindness Is Unquantifiable

| Forest, VA, USA | At The Checkout, Awesome Customers, Theme Of The Month, Top

(Our point of sale has crashed, meaning we can not accept cash. My coworker is in the back trying to fix it. Meanwhile, I am in the front handling more customers than I’ve seen my entire shift, while having to turn away those who don’t have cash. A woman walks in and orders a hot chocolate.)

Me: “What size can I get for you?”

Woman: “Just a small.”

Me: “One moment; I will figure out what that will cost.”

(The woman looks around at the other impatient customers, reaches in her wallet and hands me a $10.)

Woman: “It looks like you’ve had a rough night. You can figure it out whenever you get the chance and keep the rest as tip.”

Me: “No, ma’am! Really! That’s too much! It will only take a second!”

Woman: “It’s really okay. Please keep it.”

(That’s more than I normally make in tips in a week. I never saw the woman again.)

Getting Owned By The Owner, Part 2

| Leicester, England, UK | Bad Behavior, Top, Underaged

(I’m standing in a fairly short queue when a businessman walks in, pushes straight to the front and starts dictating his order to the 20-something year old cashier.)

Cashier: “I’m afraid you’re going to have to go to the back of the queue, sir.”

Business man: “I have an important meeting shortly. You must serve me now!”

Cashier: “Yeah, the longer you stand there, the later you’re going to be. Back of the queue.”

Business man: “Do you have any idea who I am?”

Cashier: “Nope. Now shut up and go to the back of the queue.”

Business man: “How dare you talk to me like that?! Get me your manager now!”

(The cashier sighs heavily, walks into the back, comes out with an older woman in tow and nods her towards the businessman, then disappears back into the back.)

Manager: “What seems to be the problem, sir?”

Business man: “That boy was incredibly rude to me! I demand you fire him immediately!”

Manager: “I’m afraid I don’t have the authority to do that, but if you want I can get the owner for you.”

Business man: “Bah! Fine, but I expect to be compensated for having to go through all of this trouble!”

Manager: “I’m sure you can discuss that with him, sir.”

(She then walks into the back, then comes out again with the now grinning cashier.)

Cashier: “Yo.”

Business man: “What’s the meaning of this? I said I wanted to talk to the owner!”

Cashier: “Like I said, yo.”

(The businessman silently gapes for a few seconds, then walks out stammering threats about having his head and closing the shop down.)

Manager: “Why do you always have to involve me?”

Cashier: “I just love the look on their stupid little faces when they find out I own this joint.”

(The manager rolls her eyes and walks into back.)

Cashier: “I love this job. What can I get you?”

Related:
Getting Owned By The Owner

Not Just Coffee That Is Perky

| London, England, UK | Awesome Customers, Food & Drink, Top

(I work as a barista while my coworker is on the till. It is the lunch rush and we have a queue of about 15 people. We have been working nonstop for several hours and so are running out of supplies and mugs. I am currently finishing an order for a lady—Customer #1—and preparing to make drinks for the next elderly gentleman—Customer #2.)

Customer #2: *loudly* “I can’t believe how slow this service is! It’s absolutely ridiculous! I’ve only come in here for a cup of coffee!”

(He continues to moan in this manner. I set up the saucers and cutlery for Customer #1.)

Customer #1: *HUGE smile on her face* “Look how hard these girls are working! They are working nonstop! How long are you here until young lady?”

Me: “6 pm.”

Customer #1: “Oh, dear! That’s quite late!”

Me: “It’s alright, really. Today hasn’t been so hectic.”

Customer #1: “Well, you girls really do work hard. It’s to be commended!”

Me: “Thank you very much! Enjoy your drinks and have a nice day!”

(I move on to Customer #2, who by this point has shut up and is looking at the floor. I make his drinks and finish his order and he doesn’t say a word. That lady really perked me up for the rest of my day and it’s nice to see my work is appreciated by some! Thank you!)